Fossil Store

Friendliest and most helpful staff ever.
Went in to get batteries changed on some watches, nothing worrying, it was just time to get them.
Staff was awesome and attentive, even though this would be my only purchase, which was very friendly of them. Even better though, the screws on one my watches was stripped, and the great staff there, especially Jeff, went above and beyond to take care of it anyways and handle sending in.
Really awesome staff there.

First thing first: John is awesome! Came in here on the whim asking a question about how to repair my watch. When I told him I had my watch with me, he took a look at it and replace it for me. Everything fixed, and I was in and out less than 3 minutes (No exaggeration).
The simple, quick, friendly service was spot on. I’m big on Fossil, and this just made me love them even more.
I don’t live around here but definitely recommend the customer service here. Thanks John, made my day.

The people in this store are beyond friendly. I didn’t purchase anything during my visit but the salesperson didn’t seem to mind. He was one of the friendliest people I have ever met and if I lived here I would make him my BFF.
When I walked in and he approached me, I thought I would make a beeline out of the store b/​c I hate being followed around but he was so relaxed and genuinely inquisitive, he made me feel comfortable and under no pressure.
I really wish I would have needed something so I could have bought it there. The guy was great.

This place js great. Expert knowledge and exceptional service. Great place to spend money. Satisfaction guaranteed. Thanks john for going above and beyond.

Real Quick
My watch needed repair and I totally expected to have to have it sent out. The repair was done in house and in less than five minutes. It is nice to come to an establishment where they are just a enthusiastic about service as they are sales

I visited this Fossil location yesterday with my friend. I was really impressed with customer service. I didn’t get their names but both the girl and guy who helped us were really nice and friendly. Unfortunately we didn’t find what we were looking for but we will definitely be coming back to this establishment. We felt very welcomed. EXCELLENT SERVICE!

Non-​Existent Customer Service
About 4 weeks ago, I took my FOSSIL watch to this FOSSIL outlet in Hollywood, CA for a simple repair of the metal flex band which had separated. I’d originally purchased the watch there 4 years ago. Not only couldn’t they now fix the problem, they no longer sell replacement metal bands. What they did do was send the watch to something called the Metro Service Center in Dallas, TX.
Today I got the watch back. The band was replaced, but was now too short and the clasp wouldn’t close. Moreover, the 2 of the «12» was detached and floating around under the watch face. For this, I was being billed $ 45.
I sent the watch back to Metro with a note inviting them to keep the damn thing. I’ll buy another timepiece, and this time it won’t be a Fossil.
If this Fossil store provided the same services as a REAL watch emporium instead of one apparently just selling bling accessories worn on the wrist, I wouldn’t have to report this dismal experience.
I’ll never set foot in another Fossil shop again; its business model doesn’t cut it.
P. S. 9−7−14 I’ve since been contacted by the management of this Fossil store offering to help get my watch repaired by, presumably, interceding with its contract repair place, Metro. While I’m appreciative of the offer, I’ve since purchased another watch (not a Fossil) and have moved on. Fossil’s offer still doesn’t explain the fact why its own store can’t perform a simple watch band repair or sell this customer a new replacement.
P. S. 9−28−14 In all fairness to Fossil, they apparently arranged with Metro to send me a gift certificate for the value of the watch that can be used either in a Fossil store or the Fossil website. However, since I’d already purchased another watch and had no need for another, I offered it to my wife. She let the certificate expire without using it. While I applaud the gesture, arranging for the certificate STILL doesn’t justify why the store couldn’t do a simple repair on a product it sells. While I gather this is corporate policy, that invites the rhetorical question: Is corporate policy of any corporation necessarily good and/​or in the best interests of the customers it serves? I could rant on forever about this, perhaps because I’m of the Baby Boomer generation that grew up expecting to receive, and give, better service.

I’ve had Fossil watches for waaaay longer than I would like to admit; dug out a few that needed updated bands and batteries replaced and got EXCELLENT service at this location. No hard sell on new products but great consultation on new bands and thorough cleaning on my watches while batteries were replaced. I even brought in a non Fossil product and the helpful guys were able to suggest great bands that would work and replaced the band themselves with no service charge. I HIGHLY recommend this place!

I desperately needed to update my purse situation, and I figured since I was seeing a Paley at the Dolby Theater later I would get a new bag beforehand. John and Issac were so helpful! They answered all of my questions (I’ve never owned a Fossil purse before, but have many of their wallets) and on top of that made me feel as comfortable as if I were shopping with friends. They even let me peruse their wallet section forever (okay, maybe it was more like 5 minutes… but still!) because I love how some of them have bright, cheery colors inside that are so different from the outside! More than that, they knew when to come over and make suggestions, as well as when to back off and let me think about the many options in the store. This is very important to me as a shopper, so I love that they were just so on-​the-​ball. John and Issac made it one of my best shopping experiences in a long time. Way to go, guys!

Man, this place is THE place to buy a nice watch or any number of other fun and classy gifts. The service is impeccable! I had to purchase a Michael Kors watch from a store in Phoenix over the phone, and the only way I could complete the transaction was to go into a local store in the same family as the Phoenix one. Enter: The Fossil store at Hollywood & Highland. To say they were helpful would be the biggest understatement ever. The clerk on the phone at the Phoenix store was a complete doofus, and the District Manager for all the Fossil stores in my local area just happened to be in the Hollywood store today and she oversaw everything for me and she and the rest of the staff saw to it that my transaction was done correctly in spite of the clerk in Phoenix. It’s been a long time since I received such great customer service from a store and I will be coming back in the future!

I love my Fossil watch. It was a gift from my lady from four years ago. It means a lot to me. It unexpectedly broke while taking it off the other day. I took it to this location and a young lady named Paola with a big smile fixed it. For free. She pulled out her hammer and all and handled it within five minutes.
Luckily this place is in my hood.
I will be purchasing my next watch there thanks to her.

I took my Fossil watch there to replace the battery and the manager that was in charge told me that the band that to prevent water from going in was broken he told me to have done while it was still under the warranty. He was nice and everything will be taken care as soon as possible.

Totally rude and disorganized!
I was in the neighborhood and walked in to inquire about getting my watch fixed. They said i could just bring it in and they’ll send it out to get it fixed for me. So I came back on another day and mentioned I wanted to get my watch fixed. Well without letting me finish speaking, I was interrupted and they told me they didn’t have the piece I needed so they would send it out. I was give a piece to paper to fill out my name, address, phone number etc and the person who was helping me walked away. I was trying to get her attention and she just ignored. Then another sales rep took my paper and said «oh let me check if we have the piece here». Umm ok, your colleague just told me I would have to send it out, now you are telling me you can fix it… get it together! Took 2 minutes to get my watch fixed. I was very disappointed by the misguided direction and lack of communication amongst employees. Seriously, do your jobs right and don’t waste my time! Got nothing but attitude from both of those reps and it took me longer to get their attention than to fix my watch.

I went to this Fossil 15 minutes before closing and still got amazing service. I went in to turn in my older, damaged Fossil watch to get repaired, which Deven (sp?) handled with efficiency and ease, and then helped me pick out a good replacement watch.
Even though I had a lot of trouble deciding between the watches and needed a lot of guidance/​advice (At one point, I wanted to buy the whole inventory), Deven was always consistently patient and chill about the whole thing. Overall, I had a really great shopping experience and will gladly recommend this brand and store to others.

Just bought a really cute purse from this store. Employees were so friendly, and the guy who sold me the purse sold it to me even though he was saving it for his sister. (Sorry, the person’s sister!!!)
Located inside the Hollywood & Highland Center, near the Kodak Theatre. Check it out.