Enterprise Rent-A-Car

The only thing good about this place is Brandy, and she sound cute too! Low-​key wanna meet her. Other than that, stay away from this location. F this place. I got into an accident on a friday, and of course i needed a car asap so my insurance said they’ll cover the typical 30 days just leave a 150 deposit which you get back when you return the car. I got my rental on a sunday and apparently Janelle or Jennel, who helped me, was brand new or rarely worked at that location so she didn’t know all the policy stuff and forgot to tell me about the whole tax thing. My car wasn’t repaired by the 30 days but the shop said it’ll take care of everything, letting them know that they (the shop) was going to take care of the payment after the 30 days was up. Even with that, every single day i kept getting calls saying, «the 30 days are up, you will now be charged extra» and everyday i had to tell the enterprise people that my car is still in the shop and they said they called you and handled everything cause they would pay for it. like, chill pill bro! I was getting mad. Theres no communication in this office. Everyone is dumb here. Then Brandy called, and cause she had a sweet voice, i told her that i was getting mad, not her fault but that i have to tell my story every time they called and she finally put a note saying not to call me and then handled everything. Thank you. So my car finally fixed, i was iffy about giving back the car until i get my deposit back. I don’t work like that. So the shop paid this location in full for the days i had it, but apparently, there was some type of tax thing that i didn’t know about and was being charged an extra $ 45 for that. Going back to Janelle or Jennel, she never told me any of this. If i knew i was gonna be charged extra and treated like this, i might just bought a f’en scooter. Brandy literally handled all this. thank you. I’d love to meet you and take you out tho.

I had gotten into a car accident and went over to the Enterprise on Vine and in the end was driven home after a terrible experience there resulting in not renting a car. I posted my frustration on Twitter and within minutes, Enterprise reached out to me. A few days later my situation was fixed by Brian, evidently an Area Manager. I didn’t know that Enterprises have different body shops that they partner with … but I didn’t want to go back to Vine so I called this location and asked if I could move my insurance reservation here and was told no problem. I spoke with Brandy and she helped me when I arrived to get my car and when I dropped it off.
I’ll preface this by saying I have worked in retail and food and service and hospitality management for many many years. Just from our brief interaction, Brandy is a gift. There aren’t enough people like her that are just simply… kind. Friendly yes and all the usually checkmarks for someone who gives good customer service but she listened to my situation and helped to make sure the rest of my experience was a pleasant one.
There are a lot of things people in any kind of service can’t control… but you absolutely can control how you treat the other human on the other side of the counter.
Thank you Brandy!!!

I use no other. Best ever rental car service

Sonia was phenomenal. Never have i had such a quick, accommodating, honest, and fast out the door out the door and drive off experience and an enterprise location. I never even knew they existed and I’ve lived in LA my whole life. I highly recommend this place, and wouldn’t suggest anybody but Sonia. Best rental experience I’ve had ever. Thank you guys so much!!!

Apparently there’s a new manager and she personally called me to apologize for the previous staff that she explained had since been removed from the location. After retelling her my dreadful tale she offered to send me a coupon for my troubles…10%…eh — cool? Definitely not enough of an incentive to willingly try this place out again but she gets a star for letting me feel like I actually received a sincere apology from this company.

We flew into LA from Philadelphia to see the Jimmy Kimmell Show. We then decided to take a drive up the coast to San Francisco. Since we didn’t pick up a rental at the LA airport, we opted to rent a car locally from the 1770 Ivar Ave., Hollywood, CA location, Most car rental companies will charge an absorbent fee for not returning the rental to the exact location of pickup.
Enterprise was the ONLY car rental company that had a reasonable rate for the cost of the rental plus the fee to drop the car off at a different location (the San Francisco airport). Other rental company’s prices were outrageous. The car we rented was perfect for our needs. Enterprise picked us pick at our hotel and brought us to their office for the paperwork. The price quoted was exactly the price we paid; there were no surprises. The service was great! I’d recommend Enterprise over any of the other rental companies.

I’m going to be as objective as possible after seeing a customer in person refusing to give a satisfactory rating to a rep. The rep kept reminding the customer «this reflects upon me, can you please give me a satisfactory
I had made an appointment through my insurance and strike 1 was that they picked up the phone when I called but no one was talking. It was pretty bizarre. So then I had to call again and then I got through and was told that I had a RSVP ready at noon, so to be there at that time.
I arrive at 1150, and then at 1210 they show me what cars they have for me; two convertibles. But guess what, they’re so nice that they’re going to only charge me 10 dollars instead of what I asked for because I’m an idiot and they’re sales people. Wait no, I’m not an idiot and I just want what I asked for. And apparently the cars they had ready for me, wait for it, were going to be services for oil changes. Because they didn’t know this at 10 AM when I called. Right.
So I tell them I don’t need something that gaudy and gas guzzling, the rep tells me okay I’ll see what another location has. I wait. I wait until 12:35 for them to LUCKILY get another car pull in for a return and they pass it off to me.
What bothers me is this; when I explained that I had called and was told I’d have a car ready at 12, I was there, early. And then I didn’t want nor ask for an upgrade because, why the hell do I need to drive a mustang to work and not be able to enjoy it? This other rep just smiled and shrugged it off.
I feel that the people who work at this enterprise are so focused on making a sale, making their quotas, that they’re not listening to what their customers are saying and asking for. They’re trying their best to be nice but dude, I can see your facial reactions after all the customers left. Y’know, because you’ve made me wait for almost an hour.
So the 1 star is based purely on customer satisfaction because while I can tell they’re trying to care about the people they’re serving, their primary focus is their own ratings.

Update: called again thinking maybe stars align better this time spoke with Dan did tell him about the car I was looking for. First question was if «-I’m paying for it or my insurance?» I Guess if you paying cash you have better options. ;(
Picture of the Nissan Leaf on Unilocal complete lie they don’t carry any hybrids or electrics.
Had an accident and was trying to get a hybrid/​electric economy car same as my Prius. Poor inventory…
2016?

After a slight… fender bender, I needed to rent a car for a brief period of time and decided to go with enterprise after researching a few places. They have a number of locations all throughout LA and a good selection of cars to choose from at decent prices. Even though this is Los Angeles I didn’t need some flashy glitzy car to run my errands in, a nice mid-​side concept car did the job just fine. Their service at this particular location was ok. I needed a car within an hour and they said they could only do a pick up within 90mins. Anywho I ubered there and got my rental car and was ok with it. I’ve been to the one on vine and thought their service was better.

I rent cars in the states and Europe on a regular basis. From that experience I compliment this location for their fast well organized pick-​up. This group of people named below provide courteous and friendly service that is oriented to the value of a customers time and individual concerns.
To start, Laura arranged my booking over the phone and gave service that is everything you would want as an employer. She is well spoken, smart, fast, and considerate. She made you happy to speak to her, and developed instant trust and confidence.
Sean, one of the rental agents handled my rental when I arrived. Sean provided a warm, friendly and welcoming experience on a really stressful day. He is wonderful and kind person made my pick up a really great experience overall. He is an exceptional person and rental agent. Enterprise should be proud to have him at any rental office.
Kelson, the assistant manager assisted with my vehicle pick-​up and drop off to avoid delay. Kelson’s knowledge of Enterprise and customer service is exceptional. By observation, his calm and respectful leadership sets the right tone even in a crush or when there is an issue or problem. Kelson assured that the car rental was perfect and that my entire rental check in was awesome. Kelson should be the manager here or at another prime location, he has what it takes to give consistently excellent service to customers and the business as a manager in a high traffic, high value rental location.
Kelson, Sean, and Laura all provide consistently excellent customer service within this location. Their concern for customer satisfaction is exemplary. Enterprise has made wonderful hiring choices and their training has paid off with this group of people. Training, is worth the investment for such people. This group of people noted above are all worthy of becoming managers, and training others, and that is why the experience is so great. A Top-​Notch car rental. The best in Hollywood/​Los Angeles, and beyond.

Nothing fancy and nothing bad happened to me when I rented my car. And that’s how I expected my experience to go. Straight to business, get me in and get me out in timely manner. Maybe I got them on a good day, or maybe my insurance company is just that good and handled everything just right, I can’t say, but what I can say is that I was definitely satisfied with my care.

Rented a car online over the Thanksgiving holiday.
When I went to pick it up, they had all
the information and the car was ready to go. Took all of 10 minutes. Was very crowded when I returned the car, but still was taken care of in a timely manner. Everyone was professional and very accommodating. Will be renting from this location again in a few weeks.

Got into a car accident so insurance company is paying for a rental car and I hated my car. Call up the store and they tell me to come in. Let me tell you they were the best and worked to make me happy. If you need a car then come here and talk to Kelson.

These people lack decent customer service. I called in to find out when I can return my car tomorrow, i had not realized they close at 12pm on Sundays, so i called them at 11:55am to find out the time to return tomorrow so I am not charged for an extra day. The man on the phone puts me on hold for 7 minutes then hangs up on me. And of course when i call back and its 12:02, their office is close and nobody will answer. I will not be paying for an extra day because you guys lack professionalism and manners. Last time renting a car from this place.

Staff really professional nice and helpful I order my car for next Thursday for a quick Vegas trip can t wait to see which car I m gonna have
Thanks to all of you

Ashley came to pick my Husband and myself up, and drove us to get our rental car. Ashley was and is excellent with customer service! From her very first greeting with a smile :), she was personable & professional! Barbara and Ryan were excellent with customer service too! Thank you again for our comfortable car, and for the incredible customer service you gave to us! :) pamelahill net

I would give this and the Enterprise company as a whole zero stars if I could.
I got in a car accident and while having my car repaired they called Enterprise for me. Everything was lovely on the day of pick up other than the fact that they offered me one car and ended up giving me another.
The car they gave me decided to crap out on me in the middle of the parking lot in the Hollywood & Highland shopping center. I tried calling the office, they were closed. I waited for OVER HALF AN HOUR IN THE MIDDLE OF HOLLYWOOD BY MYSELF waiting for their stupid roadside assistance to pick up. They never did. So I had to abandon the car as I had other appointments to be at that night. The car is still there.
I have been fighting with the location I got the car at and roadside assistance now for several hours in an attempt to get them to come pick up the car. It has been nothing but jumping through hurdles with them. I will never rent from them again.

This location probably has the hottest male staff than any other enterprise I’ve ever been to. Oh and the customer service was fantastic too.

I have been using Enterprise every since the day I was old enough to rent a car. They are always nice and try to be accommodating especially In stressful situations such as holidays and bad weather.
However today they went above and beyond.
I have been renting a car from the every since my car engine blew up. Today when I went to return the car their kindness was so overwhelming the first thing I had to do was write this review. I want to say thank you to Enterprise and your employee Josh. Who helped me work out a payment plan that benefited my needs. There are still good companies out there and Enterprise has proven that they are truly here to help. Thank you and Thank you Josh.

Thank you guys for the best car, I really enjoyed my time driving your black jaguar! Good price good service I will come back soon to try some new toy from your enterprise team!