Dunn-Edwards Paints

I’ve been here a few times over the past few weeks and not had any of the experienced the negative reviewers before me have mentioned. Really helpful staff and great quality paint. Yes you have to wait a bit if you want a custom colour mixed but that’s to be expected.
Highly recommend you ignore the negative reviews and try for yourself

If you value your time at all, don’t come here! I came in to get a gallon of paint because our house already was painted with a Dunn Edwards color and we just a need to touch it up. Otherwise I always use Benjamin Moore. After waiting more than 10 minutes to even place my order, I’m told it will take another 20 minutes to mix one gallon of paint. You’re kidding right?

Swimming in the dregs of humanity, I foolishly decide too check out this crappy ass paint store that tends to (rightfully) be closed more than it is open. Upon entrance I am confronted by this behemoth of a female … «whatch u want?» Well hells bells this is a paint store (albeit crappy and inferior quality. Think Tempra paint from you preschool days. And great color choices white, off white, vanilla, egg shell, Swiss coffee. Haines underwear, you get the idea. Any way once the beast at the counter realizes I must be looking for paint she indicates. And I’m serious, we ain’t got that. By the way I was the only human in the entire store the other five were employees of the paintless paint store. Needless to say paint is not such an obscure product and can be purchased any where and every where, maybe I stumbled onto a store front drug dealing operation ! Who knows, don’t care when you eat sht and die Dunn Edwards maybe I can use your paint to put «out of business» on your dirty front window

Terrible customer service, you can’t even pick up of a phone order without waiting 20 minutes, overpriced, and the same formula varies widely in color from batch to batch. I’m stuck with them for touch-​ups because my first contractor used them, but I never will use them for any future projects. Go with Benjamin Moore.

Very bad service, long wait, overall bad experience. Better off avoiding this place. The Asian manager is the most rudest person when it comes to customer service and respect.

the worst retail experience of my life. If you like to be ignored just to find out they can’t mix paint because the machine is down, knock yourself out. Also the location is possibly the most user unfriendly in all of LA. I am am architect and will never spec them again.

Being the negative person I am I’m always suspicious seeing one wonderful review in the midst of all negative ones. I hesitated going to this store because of the terrible reviews but it was the one nearest to me. I needed to get more of a Dunn Edwards custom color I used 2 years ago. Well, I’ll tell you, this can not be the same store as the one in the reviews. I couldn’t believe it. They must read their reviews because apparently they cleaned house after seeing them. I was in and out in 15 minutes and it was for 2 different custom color paints. Bill, the manger couldn’t have been nicer, faster or SMARTER. Thinking about the bad service reviews I asked him if he could promise to have the paint ready the next day. He said if you have 15 minutes I can give it to you today. Within 15 minutes he was putting the order in my car. I told him that after all the bad reviews I thought it would be a nightmare coming here. He laughed and said «new management». I wouldn’t hesitate to go there again. Go Bill!

just traded my sanity and youth for 2 measly quarts of paint.

MAtching paint is not an easy task. But left in the hands of Tony and Carmello, I bet there isnt a color they couldnt duplicate! They were very patient with my necessity for preciseness and they too joined my journey for the perfect color. Not long after I walked in the door, I was walking out with the perfect colors! As well, Bob who is the manager, was a big help getting me serviced as soon as I walked in the door!

When there needing advice on a concrete sealer. Bobby couldn’t have been more helpful.

Worst service I think I have ever encountered in any business situation.
Completely indifferent service. I waited an extra half hour for my paint because nobody was awake enough to inform me. The sign said they are closing the Highland store, probably because nobody in their right mind or with other better things to do never go back.

I manage my own commercial buildings and buy my own paint. Dunn Edwards at Highland is one of the prime examples of why a company shouldn’t hire idiots and let them run a store.
My time is too valuable and therefore, I can’t afford to shop at this store run by idiots. You are guaranteed a miserable 30 – 60 minute wait before some dolt who barely speaks English and doesn’t understand English at all calls your number and attempts to take your order.
The location is so convenient for my hollywood properties, but the time I get stuck here, makes this place a bad choice for paint. I agree with the other reviewer that this place is like visiting a snail farm in slow motion.
And talk about uncomfortable, there is always a pack of seedy looking day laborers loitering in the parking hitting me up for work. I have crossed this store off my list of places I buy paint.

I am a professional painter, so I know that paint stores function a little differently than convenience stores. It always takes a little longer. Just the way it is. Dunn Edwards on Highland, though… If you’re thinking of going there, you’d better take a book or take a Valium. It takes less time to be treated by doctor at a walk-​in clinic than to buy a roll of tape at Dunn Edwards on Highland.
Entering this store is like visiting a snail farm. It’s like stepping into a time vacuum. It’s as if the employees have been instructed to move so slowly that motion can only be detected by time lapse photography. Even during off-​peak hours, when the place is nearly customer-​free, you can expect to take a number and settle in for the long haul.
They have a numbered-​ticket, first come first serve system. That’s cool and only fair when it’s a busy day with lots of customers. However, they have no express line and this numbered system is observed, religiously, at all times. If you walk in to buy something right off the shelf, with no need of mixing service, you’ll still need to take a number and wait… even if the store’s practically empty.
Here’s a typical account of a visit to Dunn Edwards on Highland. It isn’t isolated. It’s based on many many visits. You arrive at the store at 2:00pm. You’ve chosen this off-​peak hour because you know, from experience, that it will go faster. The first thing you do is to take a numbered ticket. Your number is 57. There is one customer ahead of you, and you can see that his ticket number is 56. The lighted number sign reads 54. You head for the display of the item you’ve come to get and take your time choosing carefully.
There are three employees sauntering slowly back and forth, disappearing and reappearing, refilling the coffee maker, and checking with fellow employees in the back room. As if by mere chance, one of the employees heads for the cash desk.
«Fifty-​five. Number fifty-​five. Fifty-​five.» No takers.
You’d think he’d move on to 56, but NO! There’s something of greater importance that must be dealt with, very slowly and meticulously, elsewhere. When he returns to the register, he takes number 56’s order, then creeps to the back room to turn in that order and discuss football for about five minutes.
By the time you hear the magic number, 57, called, You’re familiar with every item in the store because you’ve been pacing and reading the instructions on the backs of the cans. «FIFTY-​SEVEN!» You head, with glee, to the register, but, WAIT! Suddenly, from out of nowhere, an elderly man appears and he’s waving ticket number 55.
As if by magic, another employee exits the back room and heads for the second register. Once there, she glances at the number sign, then organizes the pencils and notepads very nicely before calling your number.
«You guys should seriously consider some sort of express lane for people who don’t need paint mixed. This number stuff isn’t really fair to us guys who just come in and pick something off the shelf.» Dead silence. «I mean, this happens every time. Can’t get in and out of here in less than thirty minutes, even when I’m just making a straight purchase.» Dead silence. «Oh, come on! This can’t be the first time you’re getting this complaint.»
«No Sir, it’s not. That will be $ 36.50.» That’s all. Dismissed. It’s 2:35 pm.
Honestly, I would not shop at Dunn Edwards on Highland if any other nearby paint store carried the product that I frequently purchase from them. I do use Dunn Edwards in Santa Barbara, and it’s a completely different and much more speedy and enjoyable experience there. So I think that the problem is isolated to this location. If time is important, you should visit PGP Paints, just up the street.

Only when completely necessary do I shop here. The service is so slow you could die waiting. Customers take a ticket and sit and wait, wait, wait. Much worse is that when you finally get to place the order you still wait forever while they disappear in the back room. Mann Brothers is infinitely better in every way.