Valvoline Instant Oil Change

Horrible! I usually go to their location off of Bitters but this was on the way so I thought I’d try it out. The wait was about an hour for what usually takes 15 min at the other location. About a week later I noticed a puddle of oil underneath my car in the driveway. Turns out they over tightened the drain plug and cracked my oil pan. I crawled underneath and saw a bunch of glue on the oil pan so obviously they knew what they had done. This simple oil changed eneded up costing me a lot more. What a waste of my time and money! I will never go back!

Where to start. Insanely rude, don’t know how to talk to their customers. Don’t let them drive your car, they treat their parking lot like a mini race track, like they’re working on time trials. I know valvoline is supposed to provide speedy service, but please have some care involved, I don’t appreciate the trade off. I just bought brand new rims and tires with the little amount of money I have and they made sure to break them in by peeling out and jamming on the brake to test the brakes. All the while I was trying to watch what they were doing to my car, I was told several times, while I was standing in their out door waiting area, to go inside and have a seat. What’s the point in having a waiting area outside if I’m forced to go inside? These places are sketchy to begin with because of their bad reputations with news channels and on YouTube with hidden cameras. This being my first visit to a chain oil and lube shop, will also be my last. And all I went for was an inspection sticker…
Save your time and money, go somewhere else with higher ratings.