Pet World

About as bad as they come. The day I visited the vast majority of goldfish were dead around the filter. The glofish, danios and tetras looked sick, with ratted tails, probably fin rot.
To top it all, another customer was worried about the hermit crabs. When the worker pulled out each one and checked, only one was healthy and active. Six of them were dead, which was more then half. As I was leaving the store the worker asked another coworker what to do with the dead ones, and he said «just pull them out of the shells so we can still use them.» If a disease is rampant in this store, it will surely spread to your pets. Don’t support these guys.

Very knowledgeable staff, a huge selection of healthily canned dog food. Huge selection of dry dog food and plenty of specials. Always helpful owner & staff, great pet store in a small town. They have a pet washing station for your pet too,

Employees are SO helpful and kind! Someone is always willing to answer my questions and their advice is great too! Only reason I don’t give 5 stars is because I feel they are very overpriced.

I’m all about buying from the town and live in and I love it even more when the business really tries to help when there’s a problem. Both my dogs have meat protein allergies. Both owners have worked with me to try to find a meat type they could handle. Just when we thought we found one both my dogs got sick from the food. Chris was so helpful and was even willing to refund my money in a store gift card and special order the Vegetarian dry food for me. This kind of help makes me want to only buy here and recommend to friends. Thank you!!!

I was in the store today, and I will never go back. I felt that the help was very rude. The young lady was helping me choose a dog shampoo, and the owner clearly saw that she was helping me. He called her away from me to do something else without even saying «excuse me» to me. She just walked away from what she was doing with me, and she didn’t even excuse herself, or apologize for just leaving me standing there. I have gone there a few times, and have felt the owner was rude, and I excused it, knowing he is busy, but today there was no excuse. Very over priced too.

I don’t think my dog has ever been this clean! I went in to bath my 98lb lab/​Dane mix and ended up leaving with a completely different outlook on the food I’ve been feeding my dog. This store was recommended by a friend and I completely see why he was so insistent that I give them a try.
UPDATE: I wrote this review a while back but forgot to post it. So now, 4 visits following the initial visit and I am even more convinced that this is THE place to bring your beloved pet! They are so informative about every product they carry and when, in rare instances, they don’t know the answers to your question they spend the extra time to find out.

Amazing place, amazing staff. My bearded dragon is doing awesome because of Lil Pals Pet World. When he was sick they helped me get him back to normal! They always go above and beyond helping me, im that chick with a million queations and I never feel rushed by them. This is my go to Pet Store!!! You guys have a forever customer in me and my family!!!

I like to come here the whole staff is great and they have a great selection for all my stuff I like to get my dog food here and I also like to get my fish food here

I called to see if they had an idem in stock. I was placed on hold. It was taking a while and they were closing soon so I drove to the store. When I got there they were not busy and I asked if they had what I was looking for, the whole time my phone call was ignored.
On a different trip to this store I got my dogs nails clipped. The «groomer» came out and while I held her he clipped her nails right in the middle of the store. The nail pieces were flying in to the bone boxes. It was unprofessional and un sanitary.

Always great customer service. Knowledgeable, helpful and always friendly. really great prices for a hometown store.

We have had our dog for about 8 months now. We first started buying everything from petsmart. One day we ran out off dog food and didn’t feel like driving to gilroy so we tried this place. The staff is great! Very helpful and after us going in 2times they remember us every time we go in. The prices are actually even better the petsmart. Everything they have recommended to us has worked out great for our Aussie. Great place and staff!

We regularly buy our dog food and other supplies from this store. The staff is usually very friendly and helpful. They give treats to my dog too! Prices are a little higher than the big pet stores but I like supporting a local business. Also, they are the location for low-​cost vaccination clinics on Saturdays, which are nice to have available in the area.

Once again another fantastic experience here! Love love this place. I came in wanting to get puppy food and treats for my new pup that I will be picking up soon. Went in greeted right away. Started to walk around looking at stuff then went to the counter for help. Chris was amazing. He told me to actually wait until I could bring my new pup in then they could help me choose the right food for him. Did not at all try to sell me a bunch of stuff which makes my trust and confidence in this store skyrocket. Spent time talking to Chris and asking him all kinds of questions and advice. Gave me so much useful information about food, crate training, and so much more! Was incredibly nice and helpful. Cant say enough great things about this place. Thank you guys so much and you will forever have my business!

Out for a drive in Hollister today and we wanted to check out this Pet Store. We haven’t been here for a while so we wanted to see how things were going. When I walked in the 2 girls behind the counter said Hi and continued their conversation with a customer so I walked around looking at stuff, no one bothered to help me. They were too busy laughing it up with that customer. I noticed that they had a couple of cages of Parakeets that are way too crowded, like 30 birds in one cage. Being a pet store they should know that is not a good idea. It can promote illness in birds, not to mention stress. I felt sorry for them.

The staff are always friendly and they do a great job with our dogs nails. They are inexpensive, caring and fast! Highly recommend this place. We now buy all of our dog food there because a competing brand has forced Pet Smart to stop selling our preferred brand. The prices are not much higher considering the cost of gas and time going to Gilroy.

love that they trim puppy paws for $ 5 if they are small dogs and you can hold them. if they are bigger dogs it’s $ 7.
staff is very helpful and friendly. they have good sales but some things can be more $$ since it’s a mom and pop store.
would go back if i was in the area and the pup needed a nail trim or we had time to shop their sales.

Pet World no longer sells puppies. Go to the Hollister Animal Shelter, Pet Friends, or Bad Dawg Rescue if you are looking for a dog.
I recommend them, big selection of dog food with wholesome ingredients.

I always try and shop local, but I just will not shop here again. I have been a long time customer of this store since I moved to Hollister. For months I have put up with their steep prices and «less than pleasant employees» so that I didnt have to drive to Gilroy and could support a local business.
Well the other day I was getting my car washed next door, so went in to buy some dog food and a new toy for my dog. I was looking at some toys and my son was 5′ away from me when the employee (older woman) comes over and tells us that my son is not to play with the dog toys… they are for dogs, not kids. REALLY??? No other people in the store, totally not making noise or running amuck and gets in trouble.
When I ask her what the problem is she rolled her eyes and said something to the effect of this isnt a playground. When I showed her we were buying things she walked back to the counter. We bought our things and left.
I really cant believe how bad the customer service has gotten there overall. Been going downhill for awhile, but this is an all time low.

Being disabled and on a tight budget, it’s hard for me to travel to Gilroy or even afford good quality food for my dog. So, I look for the best prices and gauge where I can get the best value.
The store was clean, the staff was super friendly, and Ashley the assistant who helped me was super! She was friendly, listened carefully to my needs and walked me through the store describing the pros & cons of different food brands. She even offered a sample to see if my dog liked it. He thought it was a treat ~loved it!
I found the prices comparable to larger stores and got a great deal on a 40# bag of top quality food!
Regarding the animals for sale: The pens were clean, the pets looked happy and healthy and although the prices were way too high for the breeds they had, I’m not put off by the live animals they are selling.

I think it’s sick that this place keeps puppies in little glass rooms and tries to sell them for way more than people can really afford right now! It’s wrong!