Hawthorn Suites By Wyndham Holland

Just awful. First room given had a bed that wasn’t done! Looked like a dead body was wrapped in it. Barely an apology. Phone didn’t work either.

Poor management. All newer employees, as none could make a decision. They were able to make excuses for their manager. No maid service, when asked the maid gave us attitude.
Property is seriously run down. Looks like someone tried to paint something, as there is paint splatters and drips all over the property. Laundry facilities are disgusting.
Hard to believe that Wyndham keeps its name on this property.
Broken spring in fold out couch, stains on mattress of couch.

This place is a rundown dump! My family went on a trip to the toledo zoo and had a reservation to stay at this place. When we got there we pulled in and husband got out to check in. While he was doing so, I was looking around and noticed a little boy standing on the railing of the upstairs balcony, he then pulled out his penis and started urinating on someones car. I then sent a txt message to my husband who was inside to notify a worker. The worker came out and informed me this was her son and she was so sorry. (They had been living there) i also noticed they had cats in their room.
After we had got all checked in, whe drove around to look for our room, that was not clearly marked with a number. While walking up to our room we had a look at the scenary… there was garbage laying around everywhere, they place was dated, run down, in dyer need of updating and maintenance. We decided we were not going to stay, we didnt even go in after searching for about 10 min for our room. While walking back up to the office, we seen by the filthy green water filled pool, bags of trash and piles of construction materirials. We asked for a refund and they said they would have to mail it back to us even though we paid cash. We were there on Aug 28^th and it is now October 19^th and still no check in the mail!
We warn everyone to steer clear of this place. They will rip you off and they are rude and the place is a dump! Read the reviews before you book!

8÷16÷15 — I felt an itch on my leg, lifted up the sheets to find bed bugs all over. I’d rather sleep in a pile of mud than here, don’t do it just don’t. Disgusting rooms, everybody is loud as if the floors are paper thin as well.

WOW, where do I start! Arrive walked up the stairs to my room there was a bed on wheels blocking the stairway, rolled that to the side and that’s where it stayed the rest of the time I was there (5days). Rained on this bed about 3times when I was there!! Everything in the room was outdated but overall my room was pretty clean compared to the rest of the other rooms people in our group stayed in. Seen two garbage bags laying around outside the whole time I was there. Looked like an animal got into one of them at some point. Can’t believe housekeeping never picked up the bags as I seen their cart next them several times! Sitting by the pool one day two little boys came in the pool area with sandwiches and little bags of chips. Hot tub didn’t work and a bag of eaten Cheetos sat in the disgusting water!!! One of the boys asked me if he could have some of my «beer» I was drinking. (Classy, OHIO) not to mention the smell of «POT» every where you went around the place. Scaffolding outside of the pool area, that’s safe along with all the wood laying around. One night our group was sitting in the pool area when an employee told us the pool area was closing but we could go outside of the pool area where the grills and sitting area is so we did. Then about 30 minutes later he comes back and said they got a noise complaint if we could please keep it down. So, everyone except 4people from our group went to their rooms. Us 4 that were just sitting there quietly talking were approached by (3) cops! SERIOUSLY (3)? Asking us to go to our rooms because of the noise complaints. This place is a JOKE! Don’t waste your money staying here. AWFUL/​DISGUSTING.

One level above «dump» status. Old and worn interiors. Sloppy grounds. In our room, the electricity in a portion of the room did not work and the bath-​shower didn’t drain. Wouldn’t stay here again.

Wow, this by far is THE world’s worse hawthorn suites I’ve EVER stayed at. As everyone else had already posted this place needs a serious makeover, not just the buildings and rooms but also the staff. We stopped in for the breakfast this morning and showed up at 9.05 am. The breakfast ends at 9.30 so plenty of time to eat, well to much our suprise they had not restocked any of the food. After waiting in line for almost 20 mins the lady at the front desk informed us that they stopped serving at 9.30… ok well its 9.25 and we’ve been waiting for 20 mins in line…
They do seem to be undergoing some construction work on the outside of the buildings, but the insides are in need of some serious help, our room we checked into had the inside door handle broken off and we had huge holes in our carpets.
How in the world Wyndham has allowed this property to «proudly» fly the Wyndham name is besides me, I’ve stayed over 90 days this year in numerous Wyndham branded properties and this doesn’t fit their standards by any means at all.

If I could give this zero or negative, I would. Dirty rooms, mold on the bottom 9″ of shower curtain. 42* in my room due to slider not closing. Furnace ran all night due to not reaching the 70* on the thermostat. No management on site. No breakfast. We have used this before, never again. Check your room before you pay. do not book through third party sites, no one will return your calls.

I do not recommend this hotel at all. At first I thought it was just rough around the edges, but it was worse:
There were fruit flies
The coffee table was sticky
There were stains on the bed sheets (which we assume had been washed)
We went to get breakfast and grabbed a milk that was expired.
The internet at least worked.
There are so many other affordable (cheap) hotels nearby, do yourself a favor and avoid this one.

Stayed in «penthouse» for Fourth of July weekend. Wouldn’t call it a penthouse. Place needs major renovations and updating. Many things broken and dirty. Wasn’t vacuumed upon arrival, bathroom door and curtains chewed up, icemaker broken, dishwasher spewed bubbles over the floor, lights and outlets not working, one of two phones broken. Hot breakfast not stocked up enough for all guests. Hot tub drained and unusable, other facility amenities not kept up. No liners in trash bins, coffee pot had grounds in it upon check-​in, no blankets for pullout bed, Most dishware dirty, no knives. Curtains on French doors broken and falling off. Blackout curtains cracked with holes, almost comical. Could probably continue, but you get the idea. Would’ve checked out immediately, but given the holiday weekend, needed somewhere to stay. Oh, if you like trains at all hours of the night and highway noise, this place is for you!

Having stayed here for three weeks in August of 2013, I can assure you that the serious problems here are both systemic and perpetual.
Everything is broken and old. The day I moved in, I had three light bulbs that didn’t work; a dishwasher that overflowed, broken tiles in the entryway, and a filthy bathroom.
When the A/​C kicked in, there was a loud whistling sound coming from the vents in a utilities closet. When I opened the closet door, what I saw was repulsive. It was a moldy, dusty mess, with a used and disgusting air filter, just sitting off to the side. I put the air filter outside, and called the front desk who said that they would take care of it. When I got back later, they had «taken care of it» by locking the closet door. The mold, dust, and grime were still visible around the door (see my photo). Clearly, nothing had been cleaned.
The internet didn’t work *at all* — seriously NO ACCESS at all — for the first two weeks of our stay. It was spotty the last week. The company wrote a letter of apology to all of the guests, and gave us a room discount — but not before repeated assertions that this had never happened before, and that we must not know how to use our computers.
I could go on, but those are some of the highlights.
Truthfully, this could be a fine ‘cheap and cheerful’ place, if it wasn’t for the poor management and almost nonexistent housekeeping.

One of the worst hotels.
I stayed here for two weeks with my company and we didn’t have Internet for the two weeks. The internet was working in the main office but because we were such a large group, their Internet couldn’t handle all of us being there at once.
The rooms are extremely dated and somewhat dirty, however the beds are very nice.
Skip the Hawthorne Suites. I’ll NEVER be back.

Nothing special. Worn and out-​dated but acceptable for a night. Building are in dire need of updates with cracked paint and rotted wood. Not a place I would want to stay with my family but, for a group of friends in town for a party, it was adequate.
2-​queen suite. Fairly clean with the exception of the broken fingernail we found in the upstairs bathroom. Immediately encountered an issue with one of the bathrooms clogging which was addressed promptly, however, the maintenance man was unable to fix the problem and recommended we limit that toilet to ‘light loads.’ Air conditioner wasn’t working properly but he was able to fix that with a shot of freon.
Place was spacious and the kitchen was nice despite a lack of any kind of cookware; just a few cups and plates. Decent living room with a fireplace, although, only 1 channel came in clear on the television. Thankfully, watching TV was not part of our stay.
Breakfast was, um, interesting. Had to wait 20 minutes for coffee to be made and items were constantly depleted without beyond filled. The woman working the breakfast area was down right rude. I witnessed her snap at two people for not making waffles the right way. My wife asked for butter and was given a blank stare. Overheard the woman saying, aloud, how she couldn’t wait for the day to be over. It was 930am.
With a bit better attitude from the breakfast staff and some updates this could again be a great place but for now it’s overpriced, worn out, and I will not be back.

This should have been a «WOW» experience but it just seemed to lack a few of the little things. All in all though, it is a decent place with plenty of space for the money.
Hawthorn Suites is part of the Wyndham family of hotels and Wyndham points can be earned and redeemed for Hawthorn Suites, which we redeemed for a free night here from some previous travel I had done.
Pros:
We chose the twin king suite that came complete with two king bedrooms, one on the lower floor and one on the second level, two bathrooms, one on each level and a living room and kitchenette. 5 stars on the spaciousness!
It also has an outdoor pool in a pleasant setting in the midst of the motel complex.
Cons:
One of my pet peeves I guess is arriving at your room on a horribly hot and humid day and your room is styfling hot. It seems to me the staff could arrange to have the AC on in the room prior to your arrival so it’s comfortable. Instead, it took a couple of hours to cool off to a liveable temperature so we could sleep.
The hot breakfast, while complimentary, was not laid out in an organized manner and what could have been a spacious area seemed cluttered and people were bumping into one another trying to get from one station to another. The food was low on supply and, when we were there, they had run out of coffee (mortal sin in the morning!) and more had to be brewed.
Another minor complaint. The motel layout. There are multiple suite units on the site and it resembles an apartment complex. The different buildings are not well marked which makes finding your building (especially in the dark) more difficult than it should.
I know it appears the cons outweigh the pros but it’s really not the case. I’d stay there again for sure. It’s just that if those small items, all that could be easily corrected, were fixed, this place would get four stars easy!

Hawthorn suites is a nice quaint hotel. There is a full breakfast from 6:30am till 9:30am. They even have a self serve waffle maker. The suites with a loft are very roomy and come with a full kitchen. 2 bathrooms, pull out bed in living room king bed in loft and queen bed in downstairs room. 2 downsides are empty pool and noisy ceiling fans. Other than that it’s a nice place. If the fans n pool were fixed it would be 5-​stars!