Styx & Stonz

The negative reviews make sense. How you are left feeling in a store is up to the staff’s service and how they drive their business. I had a strong attraction to a stone in the store but my visit wasn’t about me. I was there to help a friend and her son. I wish I had stayed to listen to their conversation, but I had to get out of there because the owner’s gestures and some comments really bothered me. For someone new to crystals, perhaps be more open to how they were lead to your store. The boy is two but was with us for a very specific reason. Had the owner engaged with us from the beginning this could have been a better visit.
When I was on the way to my friend’s house, I was pondering what type of stone would be right for me since we were going to this store. I looked up the stone I was attracted to and it turns out it was exactly what I was interested in. I used my GPS to get home that evening and it took me in an entirely different way than usual and I drove right by the store again. I know that I have to invest in this item, but I will not make the purchase in her store unfortunately. Extra star for saying that the boy is special.

This place seriously deserves no stars. I stopped in yesterday with my one friend. We were looking for healing crystals. As soon as we walked in we were given dirty looks by an old women (who I assume was the owner) and no one even welcomed us. My friend is very spiritual and is actually an empath so she knows a lot about certain products. She was looking at a synthetic stone and decided to ask a few questions about it to the lady who didn’t acknowledge us when we walked it. Instead of being helpful she commented back rudely to my friend like she was asking the dumbest question.
The store layout was horrible too. The stones/​crystals were in the corner in the back of the store where it was hard to even look with more than one person back there. On top of that, most of there stones/​crystals were labeled wrong too. My friend noticed this and there was a book they had laying out that confirmed it.
I personally got weird vibes in this store was very dizzy. My friend felt the same exact way when we left too. While we were checking out my friend asked one lady, who happened to come out from the back of the store, about some essentials oils she picked up for her mother. The lady quickly changed the subject about what she picked out and grabbed a few products and explained to my friends she needs to do this little ritual with them. My friend told her that she has the things at home but this lady made her feel obligated that she needed to buy them. My friend also asked a question about what she was explaining and a few times the people that were talking to her got really defensive and rolled their eyes. This is when I started walking towards the door knowing it was time to leave.
Personally, I will never return to this store again. Their customer service is horrible and if you own a store that is suppose to supply stuff to help people you shouldn’t be rude to your customers. I don’t know how they are still in business. I also think the place that very sketchy things going on it it especially the way these ladies were responding to my friend. Side note, the man that worked there was very helpful and kind! He should be the owner! If you decide to visit this store be careful and honestly be as rude to them as they are going to treat you.

WARNING: Awful customer service, will rip you off!
For my first visit, I found a selection of items I was hoping to purchase with my debit card as I had no cash on me at the time, but was unable to complete the transaction because the cashier had ran it through as credit, after I had asked her to run it as debit. I was approved for a specific amount that did not cover the total purchase. I politely asked her to cancel the transaction, stating I had no cash and she said she could. After a month I got my bank statement and saw I was charged and not refunded. I left with no items that day and unwillingly gave this store money. It was not a donation and I’m more than displeased.
The second time I brought cash. I gathered my items, went to the register and was told my total but it seemed a little high. I have worked retail long enough to know general tax on transactions. I was proven right after I left the store and reviewed my receipt, only to find I was charged for an extra item I had not physically brought up to the cashier.
During both visitations I felt I was not acknowledged at all by an associate while browsing. I was also ripped off more than just a few dollars. I would have been a regular customer had I not been taken advantage of, but now I refuse to go back.

The place is very nice and organized. There was a lot to choose from for tarot/​oracle cards. The lady working I think was the owner. She said hi and let me look around. She was a neutral type of person. I read all the other reviews stating that an older lady was rude to them. This lady was really laid back and kept to herself. I don’t think she is naturally rude but just more introverted at times. I will shop there again and probably take some classes. It was nice not to have a in your face customer service person trying to push items on me like you can get at other stores.

Nice selection of stones and books. I enjoyed my interaction with the owner. I look forward to returning in the future.

Cool store with all sorts of magic and tarot supplies. They have tarot cards and books and lots of incense and «magic» stones. They have a schedule on the window for upcoming psychics who visit the shop to offer their services. The lady at the register was not friendly or polite, but wasn’t bitchy either. She was just in her own world. Would have been nice of her to greet us when we came in since she didn’t seem too busy to say hi… And it would have been nice if she would have asked us if we needed help. This is the type of store I would imagine a lot of people would need help in. People who are just getting started in wicca or spiritual things or people looking for certain items like a piece of jewelry or a special stone for a gift. She does not exactly seem like the approachable, helpful type of person which is a shame since she could probably have more of a business if she was!
All in all, I will be back, but wish the customer service actually existed.

Personally know Styx & Stonz to be a place of wonderful energy with an wider range of books, stones and other metaphysical goodies. The owner works hard at keeping the store inventory and its display fresh, interesting and eye-​catching. She looks to serve the nwburb and beyond community by also providing a variety of personal growth educational experiences. There are two Psychic Fests/​Faires each month (2^nd and last Saturdays of the month) and top notch, caring, accurate readers available also outside of those times. Don’t find something you are looking for… ask and Linda is more than willing to order it for you. Have seen kids enjoy the store, but my personal feelings about kids is that this is the kind of environment that could be a wonderful learning experience for them if guided by an adult… this is an environment that asks or some respecful discipline because there are adults OF ALL AGES who are there for the «good vibes». The store also hosts a free Reiki Share/​Healing circle each month and provides space for practitioners of various disciplines to display ther business cards and make information about their services available.

I have been visiting Styz and Stonz with my mom since I was young (now being almost 25). I have recently gotten into the whole metaphysical thing. I have always really enjoyed this store and now can understand it a bit more.
Although, I agree with the previous poster that Linda, the owner can sometimes be a little rude. I was there for a psychic fair in November and had a reading from Constance (who is amazing! more on that later). I was standing at the counter waiting to go in, looking at stuff and I looked (in my book) mighty confused and Linda looked at me a few times and never once did she ask if I needed help, because she was busy talking to someone (a friend i presume).
I had a 20 minute reading from Constance. She is the sweetest lady ever and would gladly go back to see her anytime. She helped me pick out a good little starter kit of tarot cards, stones, candles and gave me a few things to do to help me. Her demeanor is so sweet and everything she said was so true and I can’t wait to hear if other things she says will come true.

Now don’t get me wrong, this store is very clean inside, and very well organized. There are many many stones to choose from, a small bookstore with some nice books, a lot of incense and tarot supplies, just about everything you might want if you are into magic or astrology, stones, etc. And it is all very very nicely organized. So for appearance and quality of products I absolutely give this store 5 stars.
So here is the problem. The store owner is a very rude older lady who apparently doesn’t want customers. We visited this store about 4 years ago, and we remembered it having a lot of nice stuff, a lot of stones (I LOVE STONES!) and a lot of incense and essential oils. But for the life of us we couldn’t remember why we disliked the store. Well, our second visit reminded us.
The store owner is just unbelievably rude, and forget about bringing kids here. There is too much stuff to grab and break anyway but the whole time we were in this store the owner would not shut up or leave our kids alone, even while they were securely held by the hand and repeatedly told not to touch things by us. She kept snapping at our kids whenever they would touch anything and we were really upset after the 4^th or 5^th time she had to open her mouth to do the job we were already doing.
This isn’t all though, from the second we walked in she was unfriendly to us. She seemed more than friendly however to all the older customers, and by older I mean older. When asked how much some stones in a basket costs she answered 2 or 3 dollars, when I held up a specific stone and asked what the price was she scoffed like I was a cheapskate and said «2, I guess.» Then she charged us 3 for it anyway when she rang us up. Another instance was when my fiancée wanted to ask about a set of tarot cards. She approached the counter and made it obvious she had a question, and was ignored for about 15 – 20 minutes while she chatted with some another lady about something completely unrelated to business. And forget about asking her to show you something in the display cases, oh no don’t do that.
She is so rude and left us with such a bad impression that we will be seeking out a new store for our stones and incense, tarot cards and oils from now on. It’s a shame too, because I wanted about half of her inventory of stones and would have definitely come back in the future to spend much more money were she not so rude to my children, myself and my fiancée. We actually put things we really wanted back just to not buy them from her.
So, if you don’t mind being treated like crap by some rude old lady just so you can give her money then by all means, this is the store for you. If you prefer a little bit of customer appreciation (or even a smile when you walk in for that matter) with your shopping experience then you are better off going elsewhere.