Shipyard Cleaners

Shipyard is fantastic! All I do is leave my laundry bag — which they supply — downstairs with my doorman and a few days later it’s returned — everything perfect. No need to wait in line again.
Equally as fantastic is their in-​store tailors, a married couple who trained in Europe. Their work is exceptional. They even do shoulder alterations on suit jackets — something very few American tailors will attempt. They can take an average suit or pair of jeans and make them really stand out. The difference is night and day and absolutely worth the cost and effort.
Although I have a few dry-​cleaners/​tailors closer to me, I wouldn’t dream of going anywhere but Shipyard.

I’ve been going to this cleaners for about 2 months now, and every single time I’ve always been happy with the results of my clothing. The employees there put extra tender love and care with the customers clothing. I was especially grateful yesterday when I was unsure of my measurement when I needed my pants hemmed and Melody was nice enough to measure me without me having to ask. Thank you! I’ll continue to be a loyal customer.

I’ve been a long-​time customer and always experience great service. The staff is attentive and friendly.

since my last review, they have lost a sweater I LOVED and of course blamed it on my bldg. concierge…

If you re-​submit an item they didn’t clean well, watch out — good chance it could get damaged, which has been my experience.

I used Shipyard for 12 years when I lived in Hoboken and wish there was one near me in Brooklyn. Service was always professional and courteous and their tailor consistently did quality work at a reasonable price. Please come to Brooklyn asap!

The worst dry cleaners EVER! Lost my items TWICE. Staff extremely unorganized. nEVER AGAIN

Never, ever use these guys if you have any other option. Comically bad operators. «Same day» dry cleaning is regularly a week tardy, and never faster than 3 days. Good for them for having a monopoly in our neighborhood. Can’t wait until a competitor opens up nearby.

I am fairly certain that the only reason this place is in business is the convenience factor. As a resident of the Shipyard, you can drop off/​pick up with the doorman which is very convenient for people that work and/​or travel a lot.
However. This is by far the worst experience I have had with a dry cleaner and I rarely even send anything out. First. They lost a silk J Crew blouse. I give them credit that they at least wrote a note and said they lost it, but it was never found. Second. The stapled the receipt TO my new silk Joie blouse and ruined it. I should have stopped using them at this point, but again – convenience and I figured they couldn’t screw anything else up. Until they did. This morning i found the dry cleaning tag stapled using 2 staples through my Theory pants. Luckily this didn’t ruin my pants when I removed the 2 staples, but a tag should be stapled around a belt loop or on the item’s tag – not through the pants.
They have no respect whatsoever for people’s clothes. Certainly don’t let them have anything important like a wedding dress. I am done complaining to them – I will just warn the Unilocal world.

Never… never use them. They have misplaced my order, mixed with other people’s clothing and the grand gesture today: They have lost all my entire order!!! A bag filled with winter clothing, and sheets. I plan to file a complain with every outfit I know and look through the video tapes in the sovereign building security cameras to prove they picked it up and lost it. My bag was so full and heavy, I had to drag it on the floor… How could they loose it???

I think they’re great. I’m only giving them 4 starts because they are a little pricey for Jersey. They have convenient hours. Staff there is super friendly. And my clothes always came in time (even for rush service) and nice.

14^th street shipyard location — I used this cleaner before I recently relocated to TX.
This place is by far the worst dry cleaner I have ever used. They have lost garments that I dropped off on more than one occasion and then I had to physically stop in at their shop and provide a description so that they could try to track the items down. They are clearly ridiculously disorganized.
They once delivered dry cleaning that was not ours and charged us for it. We had to take the time to physically go there and return someone else’s dry cleaning and they promised to credit our cards for the charge (which they «forgot» to do until we wasted another 10 minutes calling them the following week).
Once I received someone else’s dry cleaning, I better understood why they lost so many items and why it took them so long to «locate» lost items which were probably delivered to someone else. They also ruined a blouse and were incredibly rude about it and argued that it was not their fault.
I started going out of my way to go to a dry cleaner further from home. Avoid shipyard cleaners.

I use Shipyard Cleaners very often and had to share my positive experience. I had dropped off a bunch of dry cleaning one night. That evening after they closed I realized I left $ 180 in cash in the pocket of the pants I wore that day. I called the next morning right when they opened, and they said the cleaning was already picked up, but they would check and call the factory. I got a call back 10 minutes later and they had found the money in my pants. I told them to buy themselves lunch with some of the money; they declined and said that was not necessary. The girls there are VERY HONEST, and easily could have pocketed my money. Joe does great alterations as well. They also always give Hazel, my dog, treats. Thanks for being honest!!!
Eric M.

14^th St. Shipyard Location– Dishonest. I took a winter jacket in because the zipper was stuck. I have taken it to Smart Cleaners for the same issue and they had fixed it with no problem. Shipyard cleaners called to quote me on the fix, told me it would be $ 40.00 because they are going to have to replace the zipper entirely. I told her no thank you I’ll come pick it up and take it back to Smart Cleaners. Turns out, they had fixed it right away but lied and told me it needed a new zipper. Clearly not anticipating me turning down the $ 40 dollar «replacement». Too many good dry cleaners to deal with a dishonest company in Hoboken.

I use these dry cleaners because they’re literally down the street from me. They’ve always been cordial to me, and the turnaround for the clothes isn’t too bad. Expect 2 – 3 days for most items. Quality of cleaning seems to be good too. I haven’t seen any problems on my items.
Prices are around $ 5 for shirts, $ 9 for dresses, for dry cleaning. They close at 7pm most days now, so if you get off late from work, they’ll be closed! Luckily they open at 7 or 8am if I’m not mistaken, so you can always drop them off in the morning on your way to work.

For the past year, I have used Shipyard Cleaners on a fairly regular basis. The employees at the front desk have always been pleasant and the service was adequate. Last month, however, Shipyard Cleaners lost a pair of my favorite suit pants. After the cleaners could not locate my pants at the store or off-​site, I asked to speak with the manager about their protocol for addressing this situation. The following was their version of customer service: (1) Shipyard’s manager’s initial response (or lack thereof) was to ignore my repeated requests to speak with him; and (2) after about a week and a half, the manager called me back and left an irate rant out of nowhere on my voicemail, offering absolutely nothing for the loss of my pants — not even an apology or an admission that his store might possibly have been in the wrong. I will never return to Shipyard Cleaners.