Public Storage

Great experience! Started storage here on Jan 30. Don’t remember the names of the two women I worked with but I’ll add when I find out. The main one I remember just moved here a few months ago from across the country. She was very friendly, knowledgeable, and helpful. My space on the 4^th floor was easily accessible by a huge freight elevator that would probably hold 3 – 4 full size couches at once (estimating based on memory so don’t hold me to that!) and the carts they had available made my move much easier (although a few of them should be replaced). The long loading dock, large doorway, and large parking lot were perfect.
The one thing I would mention is that prices seem to fluctuate– I checked online about a month before I needed the unit and it was one price, then a week later it had gone up by probably $ 20+, then a week later was back down, so just be careful when you book. I think you can cancel for free to it’s worth just reserving and adjusting as needed. Also I think it’s cheaper to book online.
Also another random tip — I was able to stand my full size couch on its end in my 5×8 unit, making plenty of space for the rest of my stuff! Might not work in all units depending on the beams and such, but was a great suggestion by the woman that helped me.

Booking a space at Public Storage was a 5 star situation. We worked with Rosemary, who was very helpful, efficient, smart and certainly customer-​friendly. A terrific booking experience on a busy Saturday morning. The facility is spotless, temperature controlled, lots of parking and loading space, and easy access to our space. We highly recommend Rosemary and Public Storage, Hoboken.

We’ve had a locker here for years… the rent has gone up at a ridiculous rate and the front desk staff is rude. I recently called about an issue and the woman I spoke with was neither helpful nor knowledgeable… we will be switching to a different company for storage needs after speaking to her. Terrible customer service.

I had a really nice experience booking a Storage unit here. First off, Esmerida is friendly, helpful, knowledgable and really made the experience easy. We were able to get a discounted rate and they have everything you need to get started. Locks are available so you can move in right away. Location was clean, storage unit itself easy to get to (on the 3^rd floor, climate controlled) and exactly what we were looking for.

Great service and an incredibly helpful staff! The facility is clean and in a great location. Reserving a space online was quick and easy and everything you need is taken care of fast and simple.

I don’t write a lot of reviews, but I felt compelled to do a shout out to Victor and Esmerida at Public Storage in Hoboken. After a very frustrating day of moving (and realizing I didn’t have enough space in my new apartment), I called the Public Storage 800# and they got me a rental unit the same day. The 800# operator said after we hung up, someone from the Hoboken facility would call me to make sure I was all squared away and ready to come in. I hung up the phone and Esmerida called about two seconds later. Both she and Victor were very knowledgeable and helpful. Even though it was just a little bit before closing time, I did not feel like they rushed me. The facility is very clean and has an easily accessible parking lot from Adams Street. I highly recommend.

I have been a customer for 3 years now, and the new management is HORRIBLE. The current manager is rude, and not helpful. Over the last several weeks the customer service has gone down hill. I would not recommend this facility currently, although previous management and the last 3 years had been much better.

This place ripped me off. What should have cost less than a hundred dollars ending up costing about a thousand. Seriously, just save yourself the trouble and go anywhere else. Read the other reviews if you are hesitant.

i have been a customer off on with public storage within the last 3 or 4 years… i find that the staff is pretty helpful and wiling to work with you when there is an issue. the facility is clean and very easy to access. though the prices can be a little high i find that for the peace of mind that you get with them its worth it in the end.

GO SOMEWHERE ELSE!
Pros: (This space intentionally left blank)
Cons:
1. I had the same experience that others had with rising prices. I’ve rented there less than 6 months and the rates go up. I was never informed. They claim to have sent me a letter in the mail which I never received (note: I find it interested that all the other communication about billing was by email). My payment was sent in on time like usual (minus the fee increase) and I was still charged a late fee even though I sent the additional fee as soon as I was made aware. Obviously, they do this on purpose to get late fees out of you.
2. Management: Management at this location is extremely unprofessional. I’ve called twice about rectifying the late fee situation and they keep telling me they will call me back and never do, not to mention — the neck-​roll, teeth suck attitude that you have to put up with.
3. I also had similar issues as another reviewer with poor elevator reliability.

HORRIBLE
FIrst — the unit next to us had people smoking in the unit.
Second — we paid $ 190.00 September 1^st for the month — vacated the 9^th and were told that we had to call customer service to get our prorated refund — SO — called — and after sitting on hold for 20 minutes was told that since we vacated after sept 6^th — they don’t prorate … no refund. What Jerks.
An update — their manager called us and ended up prorating us — but our stuff still REEKS of smoke and while the credits have not gone through; I would be overly cautious to deal with this compnay

I teetered on the fence of 1 or 2 star, but the end result was making it a 1.5 but rounded down.
We booked a 5×5 unit online. Online it doesn’t say that it’s a small locker or give the height it just says «restricted height» which makes me think, ok it’s in a weird spot”. Nope they are tiny 5×5×4 which are pretty worthless and not worth 65 bucks a month. When we arrived on our move in date we were shown the unit and it wasn’t what we needed. He didn’t have anything else in the next size until maybe the next day. The guy showing us around was extremely friendly and helpful and told us about all the promos that were going on and shows us a unit that would probably be available the next day. He said to us… verbatim…“I will move over your $ 1 first month and give you the online rate of $ 120 for the bigger unit.” We said great, he said he would call us when it was available.
A few hours later, another lady called and said that unit was available. I said great, we’ll take it and we’ll come in the next day (Sunday to book it). We arrive for the 2^nd time to the place. And this «lovely» lady at the front desk, who should not be interacting with other human beings, told us «no there’s no special it’s $ 120 for the first month and nothing» She then offered us a much larger unit for more money. We said no, that’s not what we were told and I have the paperwork and we need you to call your manager. Manager didn’t answer, understandable it was Memorial Day weekend. She told us there’s no way to add a promo or do anything for us. She was a pretty miserable unfriendly person. Didn’t bother to catch her name because she wasn’t worth it. We were treated like a burden to her, sorry to make you work… at your job. She eventually said I’ll have the manager call on Monday… Monday comes… no call… Tuesday…no call… Wednesday…no call. Well sorry my business went elsewhere. I wasn’t going to keep going back and keep calling to get this place to do what they said they would and hold up their end of the deal.
From online to in person this place is not living up to any of their deals and is sketchy in all descriptions. Avoid it. If you have a car, go somewhere else.

Rented a 5×5 unit 9 years ago for $ 60 per month. The rent is now $ 166. It’s a business expense, but the yearly increases have been exorbitant. Simply put, if you have a car, go elsewhere.

Elevators never work, or the one all the way in the back just works.
There are never any Dolly’s to use and if there is you have to give your license to the shady worker behind the desk.
Dirty, no lighting or it is «broken» and the projects are across the street so be prepared for lord of loiterers.
Rent elsewhere

I purchased boxes, packing tape, bubble wrap and other moving supplies here. The customer service was really lacking. I basically had to gather each item myself and schlep it all out to my car myself. Don’t buy your boxes or any moving supplies here — they are grossly overpriced relative to Home Depot in Jersey City. I have been a previous customer of Public Storage at locations in California and the service and prices were significantly better at the other locations. I was kind of shocked at the high prices here.

I have been a customer of Public Storage for over 4 years. As you know, living in Hoboken you always need extra space. The place is clean, safe and easy to access. The staff there is always friendly and helpful. I would definitly recommend Public Storage!

I really really hope that anyone even remotely considering PUBLIC STORAGE immediately reconsiders based on this information. I just discovered today that my two flat screen TVs were stolen from my unit on 8^th Street in Hoboken. AND, the lock that I bought through Public Storage was fully intact. The insurance I bought through them doesn’t cover burglary unless you can prove there is forced entry. Seriously? Do they have duplicate keys to the locks people buy from them or something? The girl behind the counter said she knew of a similar incident and encouraged me to file a police report (like I’ll get anywhere or have time for that). Anyway, I’ve been reading online and it sounds like this happens all the time. BTW, my rent somehow crept from $ 170 to $ 240 over the last two years for a unit that is apparently not even secure (they don’t answer inquiring emails either). Please don’t just beware, please do yourself a favor and find a friend with space in their basement or attic for your stuff and pay them instead of risking your items and feeling helpless when something like this happens.

I’ve only just moved in, but the unit was very clean, the price was excellent for such a convenient location, it has fantastic parking facilities. The staff was very helpful with loading the boxes I bought into the car. They also identified/​offered me a monthly rate $ 12 below the cheapest rate I had found online, without prompting. I like the security code for the elevator which means you can operate the elevator yourself (unlike at American storage where you have to wait for someone to take you up and down).
The only thing they should improve is the quality of the tape they sell with the boxes.

I have been a customer there for a year — my unit is on the 6^th floor. the elevators are always broken and take at least a week to fix. when you need help, the onsite staff directs you to the customer service hotline, they are useless and don’t call you back. the hand trucks are always broken. i am looking for a new storage unit.

My storage unit was broken into. It’s a 10×10 unit. I bought the lock from them since they told me I couldn’t use my own. The police think its an inside job. The thieves didn’t appear to tamper with the lock. The doors to my unit were closed and latched from the inside. Go figure.
The clerk on duty seemed unfazed by the break in and the manager has not returned my call. Not great customer service. BEWARE!
Apparently you must give at least one star rating otherwise I would assign this place 0 stars.