Hoboken Nails and Spa

In summary: Good quality, subpar customer service.
I’ve lived around the corner for about four years now so have been in here at least a couple dozen times. While I’ve never had any issues with the quality of my manicure/​pedicure/​eyebrow wax, there are some issues they need to resolve when it comes to service. Again, the technicians are always sweet, detailed and attentive. That said, today was the last time they’ll count me as a customer until I read updated reviews that suggest these concerns are addressed. With all the other options around the corner and throughout Hoboken, the little things really added up. I’m sorry to go, but at least twice I’ve left more annoyed than I was when I came in, which is the opposite of what I’m looking for from a nail salon.
1. My biggest issue is that since they relocated they launched a paid membership program. I joined because the perks are good and because I come in relatively often, and since I’m getting married soon am looking for a place to go for my shower, with my bridesmaids, etc. I misplaced the membership card but was told when I signed up that all I’d need was my phone number to look up the account and could ditch the card. Apparently, when they set me up in the system, they entered my phone number incorrectly. There is no other way to look me up, and twice, the manager — who signed me up for the program personally — has refused to provide anything resembling customer service about it. It is made abundantly clear that this is not her problem. Maybe I should have kept better track of the card, but seriously, there is NO way to look it up under my name? Disappointing way to treat longstanding customers regardless of how you cut it, and poor business since I have a lot of manicures coming up.
2. A few months ago I went in with a couple of friends and one of them had to specifically ask for the paper towel at the workstation to be replaced with a clean one that didn’t have a previous customer’s cuticle and nail clippings on it. This was done, albeit with a grimace.
3. Whenever I walk in and am asked to pick a color I have multiple people hovering over me and at times they start picking colors off the shelf and asking me to choose them. This happens even when there are only 1 – 2 clients in the salon — what is the rush? Let me choose a color in peace!

Went there to do manicure and gel pedicure. I was there during the happy hour cause they have sign outside that mani+pedi is $ 25 so I thought that it’s not gonna be much more if I do mani+gel pedi. When I was done they told me $ 67+tip. Too much definitely!!!

These low reviews do not do this nail salon justice. I’ve been to about 6 nail salons in Hoboken and Hoboken and Nail and Spa is most definitely the best one Hoboken has to offer. The staff is so friendly, facility is clean and a ton of polishes to choose from. My gel manis usually last 3 weeks from them, others places I’ve went my nails are chipping in a week and half. This is by far the best nail salon in Hoboken. Try it for yourself and you’ll agree!

I am so happy I decided to walk in to Hoboken Nail and Spa! The staff is so friendly and welcoming! I had Nicole do my gel manicure and she was so detailed. She also gave me the best complimentary shoulder/​neck massage! My pedicure was amazing as well. Can’t wait to go back

This place does a gel manicure that will last forever which is why it’s great. However, I was getting tips done by them for a while and the buffed my natural nails down so far that they almost went through to my skin. I am still trying to grow out these super thin nails.

I didn’t have a bad experience at all when I came here. I was a walk-​in and they took me in right away. I told them I was in a bit of a rush, and they got me out in time. They were super nice, and I didn’t feel like they were dirty at all. I felt like their prices were reasonable for Hoboken area. And my gel manicure lasted. So over all I was happy.

Ok… So I’m literally having a breakdown. I just came out from this salon, if I can call it salon. I am outraged by my experience in Hoboken with the beauty salons. From where I’m coming from, this salon would not even have a license. If I could give 0 stars I would give it right away. It is dirty, cheap work and all they wait is the tip!!! The tools were not sterilized, the man (it was a man who did my manicure) did not cut my cuticles, sorry to say that, but he could not even see them, how can he cut them?!? OMG, DIRTY! I feel like I took a disease after visiting this salon. I paid 30 for shellac and all this time I wanted to just leave that place, without even finishing my nails. Just stay away from that thing! I’m wondering where can I make a complaint about the hygiene and how things function in some places in Hoboken! Horrible
Oh and I forgot to mention the funniest part! I have a new handbag so I’m not that familiar with it and for 2 minutes I thought I lost all my money/​cards! And I was really agitated looking everywhere, in the small
Pockets and guess what! You know what he did?!? He literally put his hand inside my bag to check and see if I have my money/​wallet! HE put his hand inside my own bag while I was checking and making phone calls ! Just imagine, it’s hilarious !
Last edit, the same man, after paying him, he literally came after me, asking, «NO TIP»!!? And I just walked away. You have to earn your tip, to deserve it, not to beg for it! Jesus Christ! If this review helps at least one person than I’m happy!

1 star for both quality and service. I came to get my acrylic removed and was convinced to get a gel manicure — told it would cost $ 30, also got a pedicure for additional $ 20. Nicole did my manicure and she was really sweet initially, though pretended to not speak English well at times. When she was done she raised my gel manicure up to $ 40. I asked why and she spoke very vaguely referring to the gel and the fact that they are about to close. Since when is it okay to up charge because you want to go home? You should just turn the guest away if it is that important to you to leave instead of service a customer. So I still don’t know the reason besides her getting over on me like MOST of these terrible nail salons. I could have disputed it but at that point I was already fed up and decided to just deduct from the tip. I went down from my plan of $ 10 total to $ 5. She tried to make me split her tip with the lady doing the pedicure but my pedicure had not been done yet. These service [un]professionals need to remember that tips are discretionary, not required and I am not obligated to tip you, especially if I am unsatisfied with your work. So you should be lucky if you even get ANYTHING.
I kept looking at my right hand which I would have given 3.5 stars… However once I was in better lighting getting my pedicure, I noticed that my left hand was completely JACKED and lopsided. I would give a negative 5 if possible. My pedicure was pretty good — I’d give 4 stars. But their fans don’t work. They constantly cut off and when they’re on, nothing blows out though it makes a sound. This lady was nice and not begging for a tip — I wish I had her first because all of my money would have gone to her. The shop was closing and she was leaving but she still suggested that I stay under the dryer until it was done or pay for the flip flops they provided ($ 2). This was all I had left in cash so I wanted to give to her in tip and asked if they would let me pay for the shoes on the card to be able to tip her. She said probably not but if I talk to the owner he might let me take them. She asked for me and he basically yelled at her that they don’t allow CC charges for $ 2. I felt bad because she really was the only one that deserved a tip. She left… I went to the register asking if I could pay for the flip flops (that were clearly at least 2 – 3 sizes larger than my foot) — he says yes $ 2 but then demanded that I tip the lady for the pedicure. He’s asking if I want to do the flip flops and tip on the card to be able to do his, again with major attitude. I’m like dude I clearly asked you before if I could put this on the card. Then both him and the manicurist started tag teaming me saying maybe I could go to the ATM to get the money for the tip. 15 minutes ago you were telling me how I’m holding you up, in so many words, because you’re closed and now you are going to keep your doors open for me to go and get you money to tip somebody who already left??? Yea right, as if I really trust either one of these scammers to hand the money off.
I’m proud of myself for not completely going off on these people because I was thinking of every curse word known to man. I simply calmly said, number one I don’t like the way you (owner) are talking to me and how dare you argue with me about a tip that’s not even for you. I said I’m not doing this and walked out. At least if my nails actually looked nice and I was charged the correct price I’d be able to say they just have bad service. But no, they do not do quality manicures, are scam artists, rude as h*ll, and more concerned about tips off the books than anything else. Never ever coming back here. Do not go — everything negative that everyone else has said about Hoboken Nails and Spa is ABSOLUTELY TRUE.
One other important thing I almost forgot — my right pinky nail cracked in half along the nail bed, right pointer peeled/​cracked on the nail bed, and right thumb chipped in less than 5 days…
Furthermore, another girl posted on here, «off to the next search for a salon». Seriously — same here, like why is it so hard to find quality nail salons in this region? I’m not a native but been here 5 years and have yet to find a place I love or even like enough to go to regularly. You would think quality nail salons are abundant in Manhattan, Hoboken, etc. If anyone has suggestions on a QUALITY nail salon, please tag me. It’s not about the price. I’m willing to pay the money every now and then if they are doing what they are supposed to. But I am absolutely sick and tired of trying out a new salon every month just to watch my funds waste down the drain. Please help!

Avoid this place! THEY STEAL YOUR MONEY AND TREAT YOU LIKE UNWANTED GUESTS!
I was in Hoboken for business and wanted to do my mani pedi: a tragedy! since I had to leave to the airport I asked them whether we could finish within 60 – 90 min. They started to do my mani and pedi in parallel. Not knowing that I speak Spanish the 2 ladies started to discuss the price, clearly coming out of the blue (I am clearly not a local client). the lady who was doing my mani cut me and without apologizing sprayed something very painful on my finger. When they finished their job, my mani looked crap: I complained saying that never in my life I have paid 100 dollars for such a bad mani pedi and asked her to take the color off (OPI semi permanent). She started to scream in Spanish and rather than apologizing she said it was my fault as I was in a rush: now, if you think that by doing mani and pedi in parallel the result won’t be good, just let me know in advance! She took off my color from the hands in such an aggressive way. The most awful thing is that she obliged me to pay for manicure (you should see how ugly my nails are), and twice for the removal of the gel (the one I had when I arrived and the one she made so ugly)…a real thief! DON’t Go There! last but not least they do not disinfect the tools, I hope I won’t get a disease on the top!!!

Now before I discuss my experience I would like to begin by stating that regardless of what happened, my nails did come out pretty decent– but then again they’ve come out decent in many places.
As for my experience;
First; I walked in and asked if they do shellac, before they even answer they pull out a chair and just start leading me towards it– I guess assuming that I would just do it there. No hello, no smiles just sit down.
Second, I had been growing out my nails for 2 – 3 weeks as I wanted to get them nice and long, the lady asks me if I want a cut, I say just a little to give them a nice clean cut. She clips off my entire nail, and then shows me it asking «this good?” — Well I guess so now, I cant have different nails lengths– I was honestly heartbroken, all that time gone to waste (all my nail enthusiasts will understand the pain)
Third; she starts poking and filing a way at my cuticles giving me a cut and then putting some liquid on that burned it, I yanked my hand back and she was like «oops».
Fourth; she continues to file down my nails after I made it very clear that I was upset about how short she had already clipped them all.
Fifth and probably the worst; time comes to pay, she asks if I want to tip with cash or card– I guess we’re just assuming your work was worthy of a tip? So I give her some cash and she continues to hold her hand out and says «that’s it» and looked at my wallet– I was speechless not to mention extremely uncomfortable.
All in all, will not be returning and I work in Hoboken with many women and will be very honest when they ask me about this place.

I found the place dirty and tired. I should have followed my gut and turned around once I walked in the door.
For those who want details…
Trays of utensils looked dirty (I requested new ones), spray bottles and creams were extremely crusted.
The work area for a manicure had some cheap/​gross set up where you rested your hands on top of two dryers that are wrapped in styrofoam and plastic tape. They have a mat underneath that is a cesspool for catching clippings and filings — no paper towel or towel. So gross.
I couldn’t wait to get out of there.

At first I was very impressed with my gel manicurist. The polish was evenly done and lasted the usual time. I was so impressed with how well they removed the polish and the finished look, I always left a big tip. However, the last few times I’ve been, my nails were not smoothly filed, so when I came home I’d feel the ridges, which snagged my clothes, tight, hair, etc. Now, I always have to file my nails afterwards. But worst, the polish sometimes has air bubbles and the woman I go to, doesn’t even bother to make sure the edges are even around my nail. I’m looking at my nails now and am so angry, especially after the large tip I left just two days ago. They’re too busy it seems, and their quallity is beginning to suffer. I’ll be returning to have them redo my nails, but I’m going to try somewhere else after this. So disappointing! And yes, James does give a wonderful massage, maybe the best service there.

My nails are completely cracked after 48 hours. I paid $ 80 for this set when on average I find places for $ 50 or $ 60. Absolutely ridiculous condition considering how overpriced this place is.

This place was horrible. I would go into great detail but it’s not worth it. I have been getting UV gel for years and this place did a horrible job. Honestly it’s my fault because I should have just went to my normal nail salon but I was giving this place a chance. My nails were done on tues and they are horrible 2 days later! I have cracks through out my nails not to mention I paid $ 55 dollars. But again do not go here until they get new people or more training.

Alicia is mah girl!!! She does my eyebrows and I only trust her. She’s so friendly and treats me like a best friend more than a client.
As for the facilities, I’d say that it’s very clean. As for the management, I’d say that it’s good! I never have to wait more than 20 min on its busiest day. As for location PERFECT. It’s close to my job and places where I need to run errands. As for pricing: eh. I suppose it’s pretty normal but honestly their 25 dollar mani pedi should be all day, not just 10 to 3. As for quality of manis. The gel is good it lasted 2 wks as promised.
Just go once.

This is my spot! Pretty good service, fast and reasonable. Not a huge «spa» like atmosphere, but great when you need to get a quick mani pedi.

A real shame that the services provided were pretty good, prices competitive, but the proprietor really turned this experience south. I accompanied my wife for her mani/​pedi. As the owner started to remove her nail polish, she commented on the difficulty she was having removing it. She continued her complaints for the next 15 minutes, during which she got more acetone soaked cotton balls, muttering some inaudible comments in a language we did not understand. Some of the removed polish ended up on my wife’s jeans and her purse. Towards the end of the service, the owner tried to act conciliatory, but ended up trying to defend her attitude by explaining to us the science behind nail polish.
If it weren’t for the owner, we would actually come back (to add, my pedicure was fine).

The best thing about this place is James. He gives an excellent pedicure massage and chair massage. If only they would train the rest of their staff to be as good as he is, I’d give this place 5 stars. I just came from getting a chair massage by someone other than James and my neck is actually in pain now. A safe bet for a good pedicure and manicure, but for a gel manicure I’d recommend Spa Aura by the path train and for a massage, try Body Balance.

I decided to try this place out of pure desperateness on a Saturday morning.
Nothing has changed since my last review.
Service is still so awful and my gel manicure (Shellac) lasted a week before showing signs of wearing.
Awful. I for once have no words.

Somewhat surprised by the bad reviews. The place isn’t as chic as some other spots, but it has reasonable prices and good manicures. I had a VERY patient manicurist (Jenny I think) work on a manicure where I changed my color three times (yes, I’m one of those…) *It was a special occasion to get dressed for, don’t hate*
However, I find it weird that they don’t soak nails… That takes time, I understand. but I guess the $ 10-​$ 15 manicure is a result of their choice to not soak.
I went with my mother and sister. It was a little annoying that my little sister was being pestered into the category above a regular manicure that involved a nail hardener (which is pleasant at the time, but annoying after a while).
We were there an hour and a half before closing, my mother decided on a wax (which was CLEAN and well done), then my sister wanted it (also clean), and then I wanted to just do my eyebrows.
I had this young girl do it but I wasn’t interested in her training period. She just wasn’t doing it right. A small sweet older spanish lady came in who was the «expert» and she agreed that it did not look even, and that the other girl was crazy not to see it).
I can’t base the other smiling faces and the Asian grandma who put her heart and soul (seriously!) into my sister’s arms. But remember that their waxing does take TIME, but they are good.
I guess do it for a QUICK mani for no particular occasion (my french lasted a few days before chipping and moderate dishwashing).
But, do not be deterred by all the faces (it just means its a good salon) and wait time is NOT that drastic. They end up screaming some names, asian words, and a few minutes later you’re good.