Hoboken Glass Co.

PLEASE BEWARE of Hoboken Glass. We redid 2 bathrooms, one had a very simple shower door that Hoboken Glass did and it is fine. They seem to be fine with very small, simple jobs (or maybe not, I only have 1 experience). The second main shower door was a very large, complex job with different sizes of glass and angles. This was a disaster. I had to re-​caulk the entire thing because the shower leaked. There was a gap of 1 inch between the door and the next piece of glass, where tons of water gushed out. Obviously this was because they did a poor job measuring/​cutting but their solution was a very large piece of plastic between the two pieces of glass which looks very unsightly. Nothing like spending thousands of dollar on a new bathroom to have it look cheaply done because of a weird piece of plastic between the glass. Lastly, my glass tile where the shower door hinges were screwed int, all cracked because of a poor installation. When I had a different contractor come to fix, they found that one of the screws was not even installed! Hoboken Glass actually cut the head off the screw and GLUED it to the screw hole so it looked like it was screwed into the wall, but it wasn’t. PLEASE BEWARE.

I call this morning to see if he can sold me one u channel because this place was close to my job I also have glass compagny I tell him I paid you the double of the price is answer was no because you came do the job in my area so I can’tsell to you this is stupid answer I have glass compagny the name is vjl glass and if the costumer call me for go to jersey city is because my price and my quality is better I give 0 star no because is job but for is personality on the business

Hoboken Glass deserves 0 stars. The owner, Rich, is a moody guy who treats people horribly. Rich’s workers messed up a window installment job and he refused to do anything about it. When I tried discussing this with him he yelled at me… the customer. His business style makes no sense and his refusal to embrace technology as a means of communication (no email, texting etc…) is ridiculous in this day and age. It’s time for this old geezer to shut down shop.

No issues, fast service.
Had a broken window in my apartment, spoke to them on a Monday and setup an appointment come on Friday at 8:30am. Arrived on time, took the window to his shop and returned a few hours later with new glass. Re-​installed the window and everything looks great
Quick and painless

Under the piles of disorder, a very unfriendly man who is presumably the owner walks to the front of the shop smoking a cigarette. That should be your first clue to leave immediately. Not sure how this guy is in business. He’s rude and unorganized.

For the first time, I’m tempted to find a way to enter zero stars.
This company has sadly managed to thrive without any administrative support, making their booking and follow-​up process extremely chaotic. The phone number alternatively directs you to a cell phone, an office or a fax screech.
We asked someone to come out to replace an old, drafty window. When the guy finally showed (after four confusing phone calls), he measured it, departed and never called again. After I called once a week for three weeks to get a quote, someone finally answered, said «I’m calling it quits on this project,» and hung up on me as I asked what the issue was.
Should have listened to the other reviewers… this was pathetic, non-​existent customer service.

Avoid.
Old school, rude, poor communicators.
Don’t do email, had to explain the situation multiple times. Messages and information not passed on effectively.
Actual job was substandard.
Time they retired!

besides being over priced it’s the worst customer service I have ever experienced.

Was recommended to Hoboken Glass by a friend and I was not disappointed. They did not have the glass I needed but advised me how to go about purchasing it on my own, even helped me save a few bucks by showing me how to find it. They installed the glass and I could not be happier. Apparently its family owned and operated. I have used them a couple of times since my initial visit and no complaints yet.

The person who answers the phone, I assume the owner, is completely clueless. Just spent a long time describing the type of window I am trying to get. All this time I have been trying to convince him to look at the photos that show exactly what I need. Instead, he kept asking questions and I swear he asked what size it was at least 5 times. Gave an impression of speaking to a drunk person who could not put simple bits of information together.
In the end he told me to call the manufacturer, although I explained that the window was made by a large company and they refused the job as being to small for them.
And he just refused to see the photos!