Eye Shoppe of Hoboken

Probably the best eye doc experience I’ve had. I called on Friday to see if there were any appointments for a first time customer exam and they fit me right on in the next day. They are open Saturday, which is a huge plus. From the minute I walked in the staff was friendly and helpful. After waiting only a few minutes Dr. Qi (Michael) Lui saw me and he was excellent. He has a sense of humor which I personally love in doctors. Stephanie is AWESOME and helped me choose the right frames for my face and even fixed my old crooked glasses. My glasses were ready in 1 hour and they had my contacts in stock. I will be going back here as long as I live in the area. A+ Eye Shoppe!

I really was impressed with this place. Throughly impressed. The doctor, Dr. Liu was excellent. Better than any eye doctor I have ever seen. He explained everything from top to bottom that was going on with my eyes. I was also the last appointment of the day because I had to come in after work and was seen at 7:30 (the appointment was for 7:15) because I was running late. They still graciously took me in and treated me like royalty. Every single person on the floor was extremely helpful and nice. Not to mention they were accommodating. I did not end up getting frames from them due to the balance on my Flexible Benefits Health Savings card, but I seriously might come back and get them anyway and pay the difference. I must mention that I normally do not like it when people pick out glasses for me, but decided to just put up with the associate who was helping me out. Let me tell you, my dislike for letting people pick out frames just went right on out the window. She was excellent and picked out some great frames. I normally ge try frames from Warby Parker, but I actually might skip that this time and get some from them. The place is clean, modern, and minimal. It was great. I would recommend this place to ANYONE over LensCrafters. Excellent job to this location.

I don’t even know where to begin!
I was overcharged in so many ways.
Please check out other eye shops before you order
anything in this store.
They will basically lie to your face, I know this because
I went to another place in Hoboken that told me that
the info given to me was simply not true.
Found out later that a coworker was ripped off as well.
Bad business!

Scheduled a routine eye exam (paid out of pocket; $ 149) with Dr. Lui. He was very thorough and explained all the steps of the exam in detail without rushing. He is passionate about optometry and keeps up to date with the field and technology. He specializes in high power prescription (aka «blind as a bat» vision) so we discussed in depth my needs and lifestyle to determine the best prescription suitable for contact lenses. Looking forward to returning!

First I want to start with how great the experience was from start to finish. From the call to make the appointment to walking out the door being able to see the world the way I used to see it. Stephanie is amazing, 2 new glasses that look FABULOUS and the DR understanding it’s been many years since my last eye exam (umm like over 30 yrs). Handled with care and complete and thorough explanation of what I needed. Amazing!!!

I had a wonderful experience here today! Dr. Qi (Michael) Lui is a truly gifted optician and teacher. He could answer all of my questions beautifully and demonstrates great passion and care in helping patients see better. Stephanie was very helpful and kind! What a great office!

Let me preface this with I’ve never had an eye exam before but am now of an age where my eyesight seems to be a little worse for wear when it comes to reading/​using my phone/​staring at a computer screen! So I really didn’t know what I needed in terms of eye testing, what to arrange and what details to provide.
I work in Hoboken and have walked past this place several times and thought wow looks very professional… I myself am a professional who deals with customers every day and know the importance of customer service esp to new customers by a local business…. So the shop looks great. but that’s where the good review ends as I didn’t even get past the front door…
Wow unbelievably poor customer service. Rude and patronizing over the phone to the point of insulting. The nightmare of dealing with them in regards to insurance was infuriating. No wonder they try and keep the interfacing with a customer to the minimum by having you sign up for an appointment through an online system.
Now I don’t mind that these things are often messy and the details need to be worked through. But to do so in such an arrogant, rude manner was what got me so annoyed/​offended.
I cancelled my appointment in the end as I would rather give my business to a local provider that is interested in their customers and wish to help them through an often stressful and confusing process.

Dr L is fantastic. I was traveling when my eye became very irritated. I called the office the day I got home and got a same day appointment, and was seen as soon as I arrived at the office. Dr. L was patient, calm and upbeat throughout the appointment, and was able to quickly identify and address the problem. He made my day! I will be coming back!

If you have vision insurance and need new glasses, then I definitely recommended Dr. Liu and the Eye Shoppe. Dr. Liu is a great optometrist with a friendly demeanor and deep knowledge of his profession.
I scheduled an appointment with Dr. Liu because he was highly recommended on ZocDoc and I was having trouble focusing my vision while driving at night. I naturally assumed my eyes had gotten worse over the last year; it turned out, however, that LensCrafters had improperly filled my eyeglass prescription when I purchased my last pair. Dr. Liu immediately noticed what was wrong even before giving the exam. Turns out that LensCrafters had shaped the lenses on my old glasses incorrectly, shifting the point of focus from the upper part of the lens where I most frequently gaze for distance down.
When we completed the exam, Dr. Liu assured me my eyes had not changed too much, updated my prescription, and sent me on my way. I decided to purchase some new pairs of glasses at Eye Shoppe because they had a great selection and worked with me to have my insurance plan cover most of the costs. I liked working with them so much that I ended up getting some sunglasses as well. They were very accommodating and got me my new glasses within three hours. I highly recommend this place over LensCrafters. That said, it will be more expensive, but if you have insurance and poor vision, then treat your eyes right.

Staff here is excellent, helpful & efficient. I was in and out for an exam, new contacts and new glasses in well under an hour and stopped back in 20 mins later to pick up my new specs. Stephanie was super friendly, she helped me pick out a new set of frames that will prove to be a great match. They found a loyal and return customer in me.

Why I went back here a second time for glasses is beyond me. The glasses never fit right or there’s something wrong that needs adjusting and they have never made me feel comfortable. They act like it’s my issue. Definitely won’t be going back.

Went here with absolutely no intention of purchasing glasses in the store. I just wanted to get my long over prescription. And I only went here because it’s a peeps the street from my job and I could do so on my break and hopefully still have time to eat something.
When I walked in it was completely empty. The receptionists were nice enough and I didn’t have to wait more like 5min to be seen.
The doctor was pretty cool. Very personable and explained the different between my last script and this new 1 in terms I could understand which is always nice.
While waiting for my script the sales woman was trying everything to get my to look around at the glasses; including telling me they could be done in 20min. I had to thwart her advances what feels like a million times. Telling her I had to get back to work and didn’t have time to pick out glasses didn’t help. I feel like she must be solely commissioned because she seemed extra piss that I wasn’t gonna be buying anything this day (or any other day most likely).
Don’t remember the normal cost of an eye exam without insurance but this seemed a bit expensive.

Dr. Mike is fabulous, as are the rest of the staff at Hoboken Eye Shoppe. I like Dr. Mike because he is thorough, informative, honest, and personable. He actually takes the time to explain what is going on with the eye. He will even ask you to make a fist to demonstrate how the eye is shaped and how irregular it becomes if you have keratoconus (wahhh! my poor corneas and their irregular shape!). He explained how my eye is irregularly bulging, what is the prognosis of its irregularity, and what I may experience as I get older. He then suggested I «ask as many questions as I want.» I proceeded to ask away and he had a detailed, but understandable explanation, as well as examples for each question. Dr. Mike is really fantastic and I not only felt safe with the information he was telling me, but I will continue to go to him for all future eye exams I have (which is going to be a lot since this eye disease seems to be a doozy).
He fitted me for contacts today and I have to see him again next week for a check-​up. He knows a great deal about keratoconus and will guide you step-​by-​step.
I fully recommend him and I absolutely put my trust in him.

Very helpful staff in the form of Stephany, a superior salesperson.
They have a very good selection of frames are reasonable prices (not the least expensive, but not the most, either.) My lenses were ready within 20 minutes of picking out my frames!
Great customer service.

Once again this place has been AMAZING to me!
I woke up with so much pain in my eye this morning, I figured it was dry spots from over sleeping with my contacts in again.
So I went to the pharmacy & asked what type of eye drops to get, he tells me I have pink eye (which I’ve never had before) & to call my dr & have them fax a RX over.
I called the eye dr up & told them, they recommended I come in and see the dr which they were able to get me in that minute thank god!
After I saw the dr I ended up NOT having pink eye at all (it’s not the season) and instead had eye lash glue stuck on my eye which happened to rub off my contact and was literally burning my eye and causing cuts in my cornea.
He flushed my eye out & wrote me an RX for steroid drops & scheduled a follow up visit for some more flushing.
Let’s just say if I would of got the RX for pink eye my eye would of been 10x more in pain than ever! Thank you once again to dr lui & his staff they are hands down the best eye dr place in town!!!

Everyone here is professional! From the Dr to the front desk help is extremely caring and a pleasure to work with. Not often you can find an entire office team that has both of these qualities. I have been going here since they have opened. And since the day that have opened they continue to run an amazing practice. I have sent numerous clients and friends to their office. Each time a friend or client sees me after not only does my referral thank me, but the staff does as well. They have a client for life! Thank u!

Always friendly and attentive.
Have a child who is constantly scratching his lenses and needing new ones– they usually turn around new lenses the next day after I call in.
They are great at making sure you use your VSP benefits and costs are reasonable– not the cheapest place for glasses — but great selection and they turn them around in no time. My glasses were actually done in 20 minutes while I waited.
Dr. L is thorough with his eye exams and overall we’ve been very happy with Eye Shoppe!

I found Eye Shoppe via Unilocal and decided to give it a try to get my eye exam for both glasses and contacts. I’ve been wearing corrective lens for over almost 2 decades and have only ever known the big names like Lenscrafters.
This was my first experience at an actual ‘shoppe’. I made an appointment and everything happened on time. Not only that, service was excellent and quite quick. Even with that said, the quality did not suffer. In fact, I feel that my vision is probably the best its been in a few years. Dr. Lui is excellent and explains everything from the tools to the tech to the results.
One of the biggest things I appreciated about this place is that they allowed me to use my current frames and but in new lenses. Other places will charge you an unexplained amount and/​or try to package it with frames. They took my frames and 30 mins later! new specs (for an extremely reasonable $ 30 charge). Not only that, costs (with insurance) was fantastic for both the exams and lenses. I didn’t order contacts from them that day, but decided to the next day because of their service. I got my contacts the next day. Great place and highly recommended.

I love Dr. Lui but the rest of the staff is incompetent and snooty. Dr. Lui def. gets a 5 star but the staff get ½ star. I gave it a 3 because I don’t want Dr. Lui to lose business… My experience dealing with the staff here has been stressful and confusing:
1. They’re good in notifying you of your annual exam but they don’t check to make sure you have insurance before making the appt. They did not get my insurance right so I had to pay out of pocket for my exam. I would have been free if everything was done right but I was only reimburst $ 40 out of a $ 100 exam. That’s $ 60 out of my pocket because of their incompetence!
2. They take too long to get the glasses done. I was told that I’d get my glasses withing a couple of days but it took over a week.
3. They don’t explain anything to you unless you ask. And even when they do explain, it’s super confusion. Arg! Just thinking about it makes me mad!
4. Granted this is a business and they make money but they will sell every chance they get. They don’t tell you how you can save $. It’s only when you ask if you need this or that then they actually tell you. Like for my light prescription glasses, I don’t need all that extra UV coating, scratch resistance, etc stuff! If I used my glassess all the time to then it makes sense to get all that but I pretty much have to up my prescription a little every year and with the amount of time that I use the glasses, doesn’t even make sense for me to pay for all that.
Unless there is a complete change over of staff, I’m not coming back here.
Good Luck

My husband broke his glasses in Vegas 6 days before our wedding. We went here to do eye exam update and pick out new glasses for him. He didn’t have an appointment but Dr. Liu got him in within minutes of us walking in. He ended up picking out some great Oliver People’s frames and the team there put a rush on the glasses and we received them within 4 business days (just in time for our wedding). Cannot say enough about the experience and I wasn’t even the one getting glasses this time.
Great Selection of frames and great service! Doesn’t get much better than that.