Cold Stone Creamery

I’ve been back here a few times (7 to be exact) and they have improved their Employees selection and their attitudes. The workers are much nicer than the ones before. Every time I’ve gone my ice cream is made perfect ! I don’t have to go to nyc anymore. This cold stone has really improved its customer service skills.

I have tried this several times, I personally do not like sweet food. But I like today’s try.

Parking No
Ice cream is generally great
My kids and hubby are huge ice cream cake fans. Bought a cake for $ 41+ took it home and Bam! Spelling is wrong for the word Daddy. Really?

This place has gone so down hill. First of all the sound system is shit. Since a few years their speakers are broken yet they still blast static at full blast. I can’t believe no one else has mentioned this to them. It makes the whole experience a living hell. They don’t have hot fudge (or hot caramel etc). If you order a cone, they hand you the cone and expect you to dig into your purse with one hand because they don’t have a cone holder. Mangager must be an idiot.

Love me some COLDSTONE!!!
I ordered strawberry icecream mixed with banana icecream and bits of pound cake (drooling onto phone while typing). The man who assisted me… Joseph, I believe… was extremely helpful and accommodating and also schooled me in the fact that they friggin deliver! (Especially in the winter!)
Who woulda thunk it?!
Kudos COLDSTONE!

Star is only for that store. I have been so disappointed with this Hoboken store…
I got a coupon from cold stone and went to the store to use it. The person replied … «I don’t know what is this? why company sends out that… I know nothing about it and I cannot give you ice creams with this coupon».
It was really disappointing as I got it from the company itself and one of the outlet of company is not ready to accept what Company/​Brand is promising to give to his/​her customers…
I went to Jersey Garden store and then I showed that coupon to them. they took that coupon and happily gave me the ice creams without any issue.
I think with these few poor reviews they may want to step it up.
Other then that the ice cream is always fantastic… I love it… My favorite is Coffee lovers creation.

Since moving to Hoboken 5 months ago I’ve been in to Coldstone once for some ice cream to go and noticed immediately that the staff there seems to hate life/​was completely unfriendly. The ice cream was good, but I would have preferred it without a side of glowering.
HOWEVER, the penultimate description of just how much this place does not care can be summed up with this story:
My husband and I were out on Washington St two Saturdays ago and when we walked by Cold Stone, we noticed that some no doubt inibriated soul had completely lost his lunch against the Cold Stone window… looked like he had ziti for dinner. It’s Hoboken, it happens. The issue is that it was TWO PM as we were passing by this. Hoboken-​regurg-​time is between the hours of 3 and 5 am (we were young until recently, we know this). We walked by again the following Tuesday, STILL THERE!!! Winter Storm Jonas finally washed it away.
And there you have it folks, not only is the management of this Cold Stone chain not reading their Unilocal reviews/​should not be in a customer-​facing business, they CANNOT BE BOTHERED TO WASH THE VOMIT OFF THEIR WINDOWS! What can they not be bothered to wash behind their closed doors?! Me thinks this particular branch will be shuttered by April. Go to Ben and Jerry’s where the staff is happy and precious, and clean!

#ColdstoneCatastrophe «If I could give a negative star rating I would. I order and go into this store more frequent than getting food and I will not return.
Sad part is that I have to convince people to go here in the first place.
A store owner more offended that a customer found a product unfresh enough to argue instead of offering a simple solution is unprofessional. I ordered a for delivery ice cream. My order, like it size ice cream cup and 4 pack of cookie sandwiches. The cookie and ice cream Just didn’t taste right to me.
Owner, Joseph takes my call to proceed to tell me I’m wrong, the cookie was Fresh. Made yesterday. There’s an expiry date. And“what do I want him to do»?
First, I want you too loose the childish attitude and listen to your customer. Second come get this order. Third offer a voucher or something. No. He repeats there’s no way it isn’t fresh, questions what did I order. Tells me the kind of ice cream and again I’m wrong. Seriously?!?
I go to the fridge, NO expiry date! Frost. I won’t even easy my own frosted ice crram, which is how he received my order in the first place.
Very long, aggravating story short, I tell him I’m never coming there again and have no desire to replace an order with a person who tells me his full name and to go ahead and call head quarters and he’s the owner. That’s not what I wanted to do as a person with Retail and sales experience. I simply wanted respect and a reasonable solution.
Looks like Ben and Jerry’s gets my future business. #badfood #poorservice #coldstonecatastrophe

Manager was very rude, refused service. I haven’t been to a cold stones in a long time. There was no one in the store and I went to the cashier to see if they honor coupons. They went to get a manager and he took my coupon, looked at it, and said the following: «I don’t know what is this? What is this? I don’t understand. This is this something the company sends out that I know nothing about! I will not honor this because I don’t know what it is.» I looked at him puzzled and said its there written in black and white what don’t you understand??? I asked if he was the manager he said yes but refused to give his name… There are many other places I. Hoboken to get ice cream so don’t visit that one!

Great ice cream creation Sunday’s!!! Service is nice, good consistency every time I visit and clean place with indoor seating/​outdoor seating area. Best ice cream place in Hoboken!!!

ordered at 8:34, delivered at 10:00; awful delivery time. I called and was hung up on then no one would answer the phone after that. The delivery guy couldnt figure out which building was mine (they’re clearly marked) and to top it off the ice cream was melted by the time it got here… not a little soupy but totally melted. oh, and they got the order wrong too (thats not that big of a deal right now since it needs to freeze over night… i’ll probably be more pissed about that tomorrow). This was a total disaster from start to finish; I’m never going to make the mistake of ordering from there again.

There are only two places in Hoboken you can get REAL ice cream. This is one of them and the other is Ben & Jerry’s. The price is a bit higher than you’d typically expect to pay at an ice cream shop but I find it’s worth it because the quality is so much better than those watered down yogurt places.

I have to begin with the fact that their ice cream is delicious.
That being said, for the love of God, never order a delivery from them. You cannot place your order over the phone, it must be done online. You cannot use a gift card without extreme complications to the ordering process. You DEFINITELY cannot expect your order in under 2 hours.
This is based on my experience ordering from them twice within two weeks. Both times the delivery took 2 hours to arrive and was inncorrect. This was during the winter, I really doubt they were busy enough to warrant the delivery wait.

We stopped in for dessert after dinner and had a good time.
Décor: It’s a standard interior, not really much to say. They do have a few tables, both indoors and out, which is nice.
Bathroom: I did not use it during the visit.
Staff: They are a bit slow, but very friendly. The line, while we were there was very long but it is understandable because it takes a bit of time to make such wonderful concoctions.
Food/​Drink: The ice cream here is outstanding. We just got different cones and I had a milk shake, but everything was so delicious! Seriously, this is probably the best milkshake I’ve had in a while. In fact, it might be ranking up as my new favorite…
Value: It’s a little bit pricey but it is very, very good.
For ice cream in Hoboken I will always come back here.

Now what can I say about Cold Stone that hasnt been said already?.The ice cream is fantastic. at least the few bites I have tasted everytime the hubby gets it. I am not all that much of an ice cream person (I swear I am normal!)but they do have brownies and cake and other sweet treats.
We have tried the Cookie Dough, Caramel something and various flavors of ice cream and the quality of ice cream definitely seems to warrant the comparatively higher prices. The service at this particular location has never been overly friendly but never been bad either. They usually stay open on weekends way past the timings up here.(Atleast that has been the case every time we go on weekends) So we usually get something from here after our dinner and drinks.
There are a few seats available to enjoy the ice cream right there itself. They seem to be a dog friendly place and they had these really cute looking treats for dogs on display last time we went. That earns them an extra star!

Ice cream is great. Service sucks. Sucks. What has happened to customer service? The girls working here Wednesday night may 21^st 2014 were ‘multi tasking’ aka checking Facebook/​Instagram and trying to serve the people at the same time. This was the first time I saw someone mixing ice cream with their Phone right on the side of the cold stone. Isn’t that a health violation?
I still bought an ice cream cake because the product is good — but come on, branding and service are intertwined.

Um customer service sucks. It’s like they’re mad or something. And I tip and they never sing. No more tipping. I love the Icecream though. Sometimes you just don’t want Cups frozen yogurt & you want the damn real thing. Love my signature chocolate choices but want to try them all.

I love cold stone ice cream, I mean it does not get much better then that. I have been coming to this store for a while now and never had an issue. Some of my favorites are the chocolate devotion & German chocolate.
It is nicely located in the heart of Hoboken, walking distance from the pier. This is perfect to grab some desert and walk down with your lady. The only problem with this place is they do not really ever except coupons or online promotions. The ice cream is a bit pricey as well.

My friend and I came here recently after a mani/​pedi (obviously we were having a girls’ day). I love how Cold Stone is almost like the ice cream version of build-​your-​own froyo (I’m partial to froyo, though, in the end).
I got the coffee ice cream with walnuts and chocolate chips. It was tasty without being overpoweringly sweet like some ice creams. The ice cream was a little soft for my liking, probably because it was a really hot day and the difference between Cold Stone and other ice cream parlors is that CS mixes your chosen toppings into the ice cream you chose right in front of you. Probably from all the mixing in the warm air the ice cream softened a little. It was still good though.
A small was definitely more than enough for me.

I love desserts, especially when it has ice cream a la mode, but man this place is a disappointment. I gave it at least 3 tries to see if maybe I would find a good flavor! Nothing!
Really though? You mix ice cream in a big slab of marble? For what? I can do that in my own house and get my own favorite flavored icecream and enjoy it. And you know what, thats what i did, and enjoyed it while watching a baseball playoff game last year!
I mean its toooo sweet for my taste bud. I tell you this, if you dont have diabetes yet, or dont have a history of diabetes in your family, this will do you in! I mean, hey if you are a fan of this place, please go nuts! I just wont recommend going here twice a week for a sweet tooth fix!