Hingham Cycle Inc.

I let my scooter sit in the basement for more than a year, so it needed a new battery and some TLC to get it running again. Before I put the scooter away in 2011, it would easily touch speeds of 62MPH and was getting about 94MPG. I provide this as background info only, these were not milestones/​goals I presented to the guys at Hingham Cycle.
GOOD STUFF…
They were willing to come pick up the scooter at no charge
Friendly and comprehensive in their questions about the scooter’s condition and what I thought needed to be done
They took my thoughts into account, did their own evaluation and repaired and got my scooter running again in a short amount of time
Took the time to speak to me about repairs and timeframe
Personalized service is nice… owner and family are there and answer the phone
MEH STUFF…
It cost a bit more than I had anticipated. I had a similar tune-​up done in 2010 at a scooter shop in Boston and for ²⁄₃ the price I had the same work done EXCEPT for install of a new battery. Total cost at Hingham was $ 300+, the other shop was $ 175 or so. Unless the battery cost $ 125, work was a little pricey.
I didn’t learn that they were cash only until I was told it was ready. They may have signs around the shop, but in this day and age where an individual can accept credit cards via an iPhone, there’s no reason to run a cash business. Further, if you are charging a little more than other shops, you can certainly afford the credit card fee in exchange for the convenience it gives your customers.
The scoot is running well, starts up right away all the time and doesn’t stall. Two items that I’m curious about — but these could be the result of sitting for a year — are the gas mileage (it’s lower, but the idle speed is higher, so I can understand the change); and the top speed is lower by about 12MPH. As mentioned above, I didn’t mention these goals to the shop when I brought it in, but may give them a shout and see if they can adjust either or both.
**The scooter has been ridden a good number of miles and could need new rollers for the CVT. This would just be an age thing and nothing Hingham Cycle would have been able to fix without more scooter-​specific parts.
OVERALL…
I have no complaints. I’ll go back to them again for stuff I don’t feel like doing myself. I will ask for a written estimate before any work happens. And I’ll probably continue to use them for my inspections and oil changes. For model and brand-​specific stuff, I might go to the authorized dealer for this brand of scooter. This would include upgrading the rollers and internal CVT stuff.

Couldn’t have asked for a better service experience. They picked up my Harley from Hull and got it all fixed up in a week! Last year I took it to Monty’s for less work and it was there for 3 weeks. I brought another older bike to Bettencourt’s and after 2 months they hadn’t even looked at it. I was beginning to think that the South Shore had no one that provided good motorcycle service. People really friendly, and fixed everything perfectly and at a very reasonable rate. I am bringing my wife’s Buddy scooter there this weekend.

I have been doing business with the Drew family since they opened this facility for storage of a car and my HD. I have watched the kids go from Eagle Scouts to their current adult roles. I have given Jim authority to do whatever was necessary to my bike. I have always found the entire family to be dedicated, hard working, reasonable and very capable. My life literally depends on Jim taking proper care of my Harley and I trust him implicitly. There are always at least two sides to every story and its usually only the «injured» party that goes online to vent but I’m giving Hingham Cycle a very favorable review. Jim has all the certifications and talent to offer you excellent service.