Bluemercury

I was shopping at Derby Street when I went into Bluemercury for a lipstick. The woman who approached me wanted me to buy Laura Mercier, she told me that is who she represents. I told her I have tried it but prefer Bobbi Brown. She was so rude to me and told another sales associate to help me with Bobbi Brown… again so rude. I shopped local for presumably better service but should have gone to Macy’s. My sister had the same experience with the Laura Mercier sales associate. I think the only way to get decent service here is maybe to have the sales help work for Bluemercry not individual cosmetic lines!

I went in with a product that I unfortunately wanted to return. I had bought the product about two weeks ago and just didn’t have time to get back to the store with my work schedule, the only problem with the product was that it was causing my skin to turn red. I got harsh attitude from the sales associate, who talked down to me about the reason for the return. ON TOP OF THAT. I asked her what would be best for deep wrinkles, to which she flatly responded «botox» without looking up from the computer. When I nervously chuckled because I thought that was a joke — considering the fact that I was shopping in a beauty SUPPLY store and not a doctors office — she coldly said to «I was being serious. Botox is what you need» — awesome customer service skills in this store. NOPE.

Had a wonderful experience here today thanks to Ruth in the Hingham location. Note to all… if you go into a Blue Mercury ask for a Blue Mercury sales rep, as opposed to a vendor working with only one product line. They sell all lines at every price point. I had an unpleasant experience at the Chestnut Hill location and called Nicole in Hingham, the manager and she listened to my concerns and let me know to bring what I was sold back in and they would find me the correct products. I walked in on a Sunday, albeit a busy one and Ruth sat with me and went over everything I needed and tips to help me at home. She did not try to push me into just one line of makeup and skin care! My eyes and face have never looked and felt better, thank you Blue Mercury in Hingham!

The staff at bluemercury Hingham is phenomenal. So knowledgable in skincare, so personable! Willing to help with anything.

After what happened to me today. I will never shop there again. :(. I went in and grabbed the color that was behind the tester, of the color I wanted to purchase. Wouldn’t it only make sense. Of course I should have looked at the box before I purchase. after a I figured it wasn’t the right color. I went back immediately. The lady made me feel like a pain in the ass, or she was «assuming» I was stealing. When really they are the ones that don’t have a full stock of products. And put other colors in place to make it look like they do. And on top of it!!! When I got home and finally opened it. (a different color that I would be happy with) it was not even full!!! And box had color all over it. Most likely I ended up with an exchanged. I learned my lesson always make sure you are buying the right product. Also. If you are in your mid 20’s. And sick and tired of people watching you like a hawk too make sure you are not stealing. And just want to shop in peace. Don’t go in to buy products! And Bluemercury this is for you! Stealing is for white Trash! I bet 2% of customers are or 14 year old girls… Get cameras! So you don’t make people feel uncomfortable. I work hard for my money like most people do. I just like to shop in peace.

I have been in three times because I was so happy that I had another choice apart from Beauty and Main at The Derby Shoppes… Each time the girls have been wonderful. Great advice. Good amounts samples for things I need to try first., My skin is über sensitive, and I am not a fan of having a large EXPENSIVE skin product graveyard in my bathroom. Samples and advice are so needed in my case and this place with the current staff, has kept me happy and within my personal skincare budget.

I agree with Jeanne from Marshfield — I have been in the store several times and they are the worst group of sales people I have ever encountered. I drive an extra 20 minutes to go to Nordstrom just because I refuse to go in there anymore. They do not know the products at all, I went in to purchase a product I have been using for years and enjoy and they ignored my request for the product and tried to actually talk me out of buying it! They are rude — snobby and I cant say enough to let you know how bad this store is.

This was the second time I had been in this store to purchase cosmetics items and both times left leaving the items on the cashier counter. Just a note, I would have purchased a few more items than those left on counter if the sales person had been at all attentive and helpful. The staff I encountered both on visits were absolutely oblivious to the meaning of customer service. My daughter also had a similar experience where she said they totally ignored her. Go to Sephora or Nordstroms — they know customer service!

My skin has been the source of trouble for me the past few months until I began seeing Courtney. She has helped me to understand what is right for my skin and she took the time to explain advantages and disadvantages of various products based on my problem areas! After a particularly difficult bout with acne, she called a few days after my facial to see how my skin responded to the facial — she is incredible! Courtney is also very sensitive to the fact that some products may not work for everyone, and has encouraged me to return anything that isn’t working for me. Additionally, all of the staff that work at Blue Mercury at the Derby Street Shoppes are friendly and helpful! I highly reccommend trying it out!

Beware of misleading store policies! You’d better be 100% sure you want the product you are about to purchase, or else… I was shopping for a specific hair brush for my grandmother who lives out of the country and found the item here.
When I asked what the return policy was on the product, the cashier told me 30 day return policy with the receipt (sounds okay). What she failed to specify only after she swiped my credit card and I already signed that they only issue store credits and no refunds at all!
I hope that my grandmother will be happy with the brush, as it was extremely expensive (close to $ 100!), otherwise, I am stuck with a store credit in a store I never shop at on a regular basis. Not cool at all! :(