Best Chevrolet

Great dealership to go for service, I like the waiting areas and the vehicle wash. Service Advisors are really good at finding any existing tech bulletins /​recalls etc. for the vehicle to ensure it is running as well as it can.
Keep up the great work.

From beginning to end this was an enjoyable experience. Our sales person Kevin was amazing. We got a great deal on a great car. Very satisfied to say the least!

I recommend best Chevrolet all the time. Superior customer service! You guys always go the extra mile and it shows.

LESSEE TAKE NOTE!
I recently leased my first car here. After working with the salesman to get the monthly payments down to where I wanted them to be I agreed to sign the deal. What wasn’t clear to me is that excise taxes were not included in any of the numbers I was shown. In my case that amounted to a $ 700 annual surprise.
This is where things get tricky. The front of the lease will give a number for all taxes and fees (Section 13). However, this number doesn’t include property taxes (per GM financial). As a first time lessee there would be no way to know this.
If you do lease a vehicle, especially if it’s your first, don’t believe the number they put in front of you. Ask what isn’t included and how much your payments will really be.
The BBB review of GM Financial should tell you everything you need to know:
— — — — –UPDATE April 2, 2016 — — — –
I received a call from the dealership today, one day after my post. They apologized for the confusion and reiterated what I’ve already found out.
To be fair I am impressed that they reached out. It’s certainly a call I wouldn’t want to make and the reason I updated my rating.
Interestingly the person who called me cited this exact scenario as the number 2 reason his phone rings. I didn’t think to ask what the first was. Apparently they include an addendum in their paper work, which isn’t required by law, saying you know and agree to pay the property taxes.
My one piece of advice was to make this clearer and do so sooner in the process. The first time you hear about this is after you’ve already agreed to the purchase and are signing a stack of paperwork. It should really be disclosed during negotiations and not buried in a stack of paper.
Still, I give them credit for following up.

If you buy a certified pre owned vehicle here make sure you go through every item on the checklist that the dealer is supposed to use to check through the vehicles. Checklist can be found on GM website. I found 4 items broken and simply and obviously overlooked on my Certified Pre Owned. Dealer replaced items once pointed out. Notified GM of issue. I think they simply was wax and slap Certified Preowned on the sticker, and hope some sucker does not check over the small things.

Came here to get a quote on an estimated fuel pump leak. The quote came out to be $ 700 in parts and $ 700 in labor (without even looking at the vehicle to confirm the diagnosis). After getting a second opinion, turns out the part was on recall through the manufacture. Took my car to another dealer and ended up getting the entire pump and cables replaces all covered under the recall! $ 0 for me; whereas had I allowed Best Chevy to replace it, I would have paid $ 1400. Definitely consider second opinion for any car service done here.

I made an appointment on line for an oil change. We had also done this in the past. I get there 15 minutes before my appointment time and am told that it will be a 2 hour wait. When I tell him I have an appointment that I made on line, he tells me that they «don’t do oil appointments for oil changes». Considering I have an e-​mail confirming my appointment I’m pretty certain this is not true. The individual was rude, condescending and dismissive. It confirmed for me that I made the right decision driving to Haverhill, 45 minutes away, to buy my car rather than give this dealership my business.

Had miscommunication, which is fine, but manager was rude to us. Never coming back. Save yourself some time, and go to another dealerships that don’t miscommunicate and would actually apologize for mistakes THEY made!!!

Exceptional lease experience with all involved parties, led by salesman David Fieldman who did an amazing job. Been a customer for many years and they keep getting better at Best. Super service dept. as well.

I am updating my review after speaking/​working with Harry Haigh. He worked diligently with me through this process since posting my initial review.
I brought my car to my local mechanic who was able to fix the on-​going issues with the car I purchased. Mr. Haigh requested my work/​order bill and has promised to fully reimburse me for the repair work needed. He is also working with a Ford dealer so I can get a spare set of keys made.

I recently bought a 2016 Silverado double cab LT from Steve Dunn at Best Chevrolet and could not be happier. They didn’t pressure me, and made the process very easy and enjoyable. I went in knowing what I wanted, and Steve worked with me to find the truck that best fit my needs and wants perfectly. Once I selected a vehicle, it took no time at all to get through the finance department! The finance manager Tim was very professional and efficient. Made for a very easy car buying experience.
I love the truck and will for sure be a Best customer for life, and would recommend anyone looking to purchase a vehicle make Best your first and last stop.

Best Chevrolet gets it! We are loyal customers. The main reason we buy our vehicles from Best Chevrolet is customer service and location. I know when I buy a car, they are honest and willing to listen to what I need. Their service department is top notch. Their location is excellent — right off the highway and next to the Derby Street Shops! I really appreciate a good business with great values. Thank you, Best Chevrolet!

BEST SERVICE REALLY IS THE BEST!
I drive a Cadillac and wouldn’t think of going to any dealership for my service other than Best Chevrolet. They know GM products inside and out and I’ve been happy with their service for several years.
Getting it right and making it right are two of the most important things a business can do. Best gets it right nearly all of the time, but when they don’t, THEY MAKE IT RIGHT ALL OF THE TIME… OVER THE TOP! Special kudos to Harry and Derek who fixed a problem that another dealer would still have been scratching his head. Great work guys!

Great experience and they worked with us over the phone so we only needed to go to the dealership once to sign the paper work and drive away with the car.
Friendly staff, Richard was great and wasn’t aggressive or pushy. Dealership was clean with plenty of amenities while we waited. It’s actually a place where you don’t mind sitting for an hour or two.
If you’re thinking about a new car, go to Best.

If i could give less stars i would. Went in there to buy a used car. Didnt get the feeling i was getting hosed as it was a 2012 in good condition with low miles for a good price. In the year i have had it it has been in the shop 10 times. Was supposed to be a turbo they said with my most recent visit but apparently it wasnt. Guess they just found that out now even though theyve worked on it 9 other times. Power steering cut out while driving… among numerous other issues. Since they arent the same issues apparently i cant lemon law it but if i could get my money back and start over i would never go here again. BEWARE

Another tipster said «ask for Aaron in sales». I thought he was a great guy. Made the buying process easy. Their service dept is the opposite. I had a bad experience when I took the car in for service. They were busy but did not go over all of my options and rushed me regarding some recall work. They acted as if I didn’t deserve any information as to what they were going to do because I wasn’t paying for it. It however was still my car. I was going to buy my next car there, but now, I’m not so sure.

Great Experience — Ask for Kevin McGowan!
I’ve been involved in several automobile purchases for family member over the past couple of years and this was BY FAR the best experience! When I arrived at Best Chevrolet, I was greeted by a pleasant receptionist who introduced me to sales rep, Kevin McGowan. I told him what I was interested in and he helped me find my dream truck (2015 Chevy Silverado). He showed me the truck, explained all of the features and demonstrated a lot of its capabilities. He also showed me around the dealership and service center and highlighted a lot of what they had to offer as well. After a test drive, I was sure that this was the truck for me. The sales process was very easy. I wasn’t pressured or up-​sold at all. Kevin was very knowledgeable, fair, and great to work with. He made it a very good experience for me and I would recommend him to my friends and family without any reserve. I love the truck and I’m sure that, when the time comes, I will be returning to Best Chevy.

I recently brought in my 2013 Chevy Malibu in for service and am continually amazed at the level of service there. I bought the car there and the experience was awesome.
The service department’s greetings are cheerful, the processing is quick, and the beverage area is a plus. The work is always topnotch and you can expect honesty throughout the transaction. The courtesy shuttle is efficient and friendly… and pleasant in a nice Caddy! And now you can track the car’s status online. Rich is a great service advisor, knowledgeable and upbeat.
On my recent visit, the Best Chevy car wash was broken. But they had thought ahead… and had vouchers for a nearby car wash. Great work! It’s always the little things that impress… and that did it again for me.

Best has always treated me with respect. I know servicing my Avalanche at a dealership costs a bit more money but the service you get, the clean, modern facility & flexibly hours help. I do wish you guys were open a few hours on Sunday & a little later Saturdays. Love the rewards card by the way.
During my last visit I had a warning light corrected & it was fine when I drove away but an hour later it was back. Rich in service was very accommodating & I felt like something would be done regardless. Mind you I drive in from Boston & I still come back to do my service here.

Got a Volt from Rich in December of 2012. The service and communications from this place are as good as it gets. They define the maxim that it’s not the problems we have, it’s how we face them.
The team at Best has taken care of every issue I’ve had and more. One week after picking the car up, my daughter hit a curb and ripped the tire. The car needed to be towed (Volts don’t have spare tires). In that the car was brand new to us, the tire was comped, notwithstanding the fact that my daughter hit a curb.
Since then, one other problem was handled flawlessly. Best service from any dealer I’ve ever received.