Spinnaker Resorts

We stay at the Waterside by Spinnaker resort every year in my parents timeshare.
Despite the maintenance fees that are paid every year, and the promises that are made to update the units, every year, nothing has been done in over 15 years to update this «resort».
Mattresses are old and hard, couches are old and torn, units ARE NOT CLEANED well by housekeeping (we found hair ties, bobby pins, actual hair, and dirty dishes in the kitchen when we first arrived).
This resort is the equivalent to a cheap motel. It is in a great location, and within walking distance to many things, but because of how dirty and outdated things are, I would advise anyone to find a place elsewhere.

THE ONLY REASON for the 1STAR is BECAUSE it WONT LET ME DO NONE
Don’t do it when they call. And if you did get your money back.
When I signed up to come down for a a presentation I was told that I would be staying in the SR hotel. To me hotels are nice and clean.
The SR Hotel is dirty & smelly poorly lit the towels have stains on them and the pool towels are from the year of the flood.
The rooms are musty the rugs are dirty if you don’t leave the air on it smell even worse.
When we went for our presentation and the man asked how our room is we said don’t ask and he called the place crap and said that it is not part of spinnaker, when clearly the staff there are all wearing spinnaker shirts the Hotel lobby door says spinnaker.
The closer came over and he also knows how bad this hotel is it is a very bad motel.
Don’t do it

NOT AT ALL WHAT WE WERE SOLD!!!
This place looks like a Motel 6 from 1983! Rooms on 2^nd floor with NO elevator. Totally disgusted with this OLD, NASTY, RUN DOWN DILAPIDATED place! DO NOT book here! Run! As far and fast from here as you can!

I traveled to Hilton Head this past week for a time share presentation which, was never completed due to the awful customer service received. First, you must report to a visitors’ center then travel to your hotel. The agent gave me directions to the Bluewater property. The staff at Bluewater informed me that was impossible, only property owners stay there. So I drove back to the visitors’ center and asked numerous questions (also getting names of staff members) before driving to the S.R. Hotel (S.R. = Shitty Resort).
The S.R. Hotel hasn’t been updated since the 80s. I’ve truly received better customer service at a Motel 6… how this company remains in business, I have no idea. I could tell right away this was a shady operation. I decided to make the best of it, report for the time share presentation since I had already paid nearly $ 300 for the vacation package (which is NOT worth it).
I reported to the time share presentation the following morning, arrived 15 minutes early and ended up waiting with everyone else for nearly 30 minutes while the staff meeting that morning ran late. The property was okay but with other vacation websites wasn’t a good deal. I informed the sales guy of the problems I had the day before — he wasn’t surprised and asked me to be brutally honest during the survey. I have yet to receive a survey!
The gifts promised ended up being a cruise certificate that you must pay $ 50 in advance to get additional information and travel dates are limited. The hotel stay requires a $ 50 advance fee then an additional fee to book and stay at the hotel. The $ 75 food vouchers were $ 25 at a local restaurant in Hilton Head (Stacks — similar to Denny’s) and the remaining $ 50 are
vouchers which I’ve called three restaurants listed on the website and none of them will honor the vouchers. They did issue a check for $ 150 that I immediately cashed at their bank, it wasn’t worth the time and effort taking the time off and driving to Hilton Head. Needless to say, I drove home that night.
Spinnaker Resorts is a sham! I didn’t read the reviews prior to getting sucked into their ploy. Hopefully, this review and other online statements will prevent others from making the same mistake. Hilton Head was a wonderful area but Spinnaker Resorts customer service ruined what might have been a pleasant experience!

Terrible customer service! The agents who work at the check in desks are rude and are hardly ever friendly. I don’t feel welcomed here.

I want to say that Spinnaker does a great job of handling their guests concerns. Thank you for your help.

We stayed in the players club at spinnaker. This hotel was old and dirty. There were cockroaches all over our room. There were no curtains or blinds in the windows and the tub had hair in it!!! Gross!

We transferred our time share week to a 2 bedroom with Spinnaker. I was very impressed with the property. We stay in Shipyard every year and this was a second week for our normal trip. The unit was well laid out, had been upgraded, and was super nice. We loved being on the lagoon to watch the animals.
I needed to ship something and had it sent to the office. They were helpful in making sure I got my package when it arrived. I did request a lightbulb but had to call the next day to get it finally done.
The pool area is being spruced up with splash park, playground, gazebo and cabanas. We loved our week here and hope to come back with Spinnaker again!

The only reason I am writing and not scoring them higher is the front desk staff. No hello, no welcome, blank looks on face, pushing over docs to be signed, staff needs training big time!
To add insult to injury we checked in at 2:30, told room would be ready at 3:30. Ok I get it they have a check in time policy, but really, if the room is ready why not let the customer check in. I came back and stood by the front desk and viewed the same
:“wish you were not here” greetings. Then at 3:15 asked for my keys and got the fourth degree before she looked in the key file and handed it over.
The «:friendly» trio included a women from NH, an older guy and a Russian women.
Tell them hello and give them a big smile when you check in! They hate their jobs!
Otherwise the resort was clean, rooms nicely appointed. The only bad part was check in, first impressions count.

The handling of the cancellation of our contract went smoothly. We had notified our lender and they placed a dispute on the charges, waiting until Spinnaker refunded our money. I was quickly turned off when the sales person continued to pry into why we decided not to buy. Buyers have a 5 day cancellation period on SR contracts. The Sales Person asked me for an «honest answer»…wow. Anyway, do your research before purchasing. Notice that they do not mention their cancellation policy during the presentation. Watch for audio taping without your permission even thou it is legal in SC. Bring your Ipad to check for resale value on the same unit. If you are a golfer… check out the course before getting excited about playing there for free, because it does not include the $ 35 – 40 Cart Fee.

Love Love Love! Can’t say enough good things about this resort. We stayed in a condo at Cottages. It’s not a walk to the best by any means but we didn’t care about that, at all. The pool & hottub were 10 steps from our door, back deck/​porch was great, just bring bug spray.
The front desk is awesome! The condo was clean & just as described if not better!
This was a girls trip with me being the only one who had been to HHI. They all fell in love as well.

Spinnaker has a lot of different places, i stayed at the waterside resort.
Waterside is nice because it is condo style with bedrooms, bathrooms, a kitchen and a living room. All the rooms have a balcony too.
There is a pool here and waterside is a 5 minute walk to all the shops in coligny. It’s great because you can walk to piggly wiggly and buy groceries!
We stayed here for tennis and it’s great because a lot of other teams stay here!