Midas

I’m kind of surprised at how many people gave this place poor reviews because I’ve only had good experiences here. Taking your car in to be serviced by a shop is no fun and is costly, but Midas has always given me friendly and hassle-​free service. Their tire change price was almost half that of Lex Brodie’s and if you have ever been to Firestone, this place will feel like customer service heaven.

100% BULLSH*T — AVOID AT ALL COSTS.
Ok, here’s my story.
I just bought a used truck, went in for an alignment job, got quoted for around $ 125. I was ok with that.
I came back from starbucks to a revised quote for (($ 3500!!!)) to pretty much replace the entire front end of the truck. They told me both upper and lower balljoints, inner and outer tie rods, and wheel bearing hubs had to be replaced on both sides.
If this were even true, any reputable mechanic would charge less than ¹⁄₃ of that for the job. Needless to say, I did not take them up on their offer. I went online and bought all those parts and paid $ 250 with shipping.
When I actually took a look at the underside of the truck with a mechanic friend, it turned out the only thing that needed to be replaced was ONE LOWER BALLJOINT. That would be a $ 50 part and maybe another $ 50 to install at a shop. Another interesting fact is that a sway bar linkage was disconnected on one side of the truck. Funny how they missed that. Maybe they didn’t even bother looking at the truck?
What idiotic crooks. How they could ever expect anyone to pay that is beyond my understanding.

Called and got an appointment for the next day for a transmission flush. Counter girl very friendly and nice, called me by name as soon as I walked in. I was told it would take about an hour. While I was there seen two people getting state inspections, Midas was very fast in getting that done and the customers seemed very pleased with their service. They have Wi Fi, television, comfortable chairs and free coffee while you wait. The bathroom wasn’t too bad. The toilet and sink could use a cleaning with bleach, but floors, wall and trash can was clean. Ashleigh was so good with customers and being consistent with explaining time, scheduling and servicing. Technician was also good with explaining maintenance scheduling to customer while I was there. I observed the tech explain about brake light bulbs saying there was five in there but only one needed to be replaced he gave customer the choice also offered a temp safety sticker that showed he was in process of repair till tires got replaced so he would not get cited. I was told it would take about one and a half hours to do the transmission flush and it was done in about two hours. not to far off time quote wise. Total price 171.84 and done fast friendly and nothing shady here. I will be back.

I’ve wrote a review on Google review for this business. But i want to get my words out so i paste the same review here. I hope you could read this before consider giving them your business.
I have had good services from them for oil change and tire rotation in the past, but the most recent exchange with the manager was very poor.
The exchange I had had with them most recently happened when I went to pick up my car after the scheduled normal oil change, I discovered the front side fender of my car was damaged (It could have happened with jacking up the car at the wrong place) When i pointed out to them the obvious damage on my car, they denied the possibility that they could have had done it, they told me i did not know my car better. However, they offered to help to repair the damage. However, their repair made the damage worse and at that point, they decided to completely deny my case.
B/​c i do not have a photo of my car prior sending my car in to Midas, there is a lack of arguable evidence that my insurance company could use to pursue them legally.
As an average honest customer, you would understand that there is no incentive for me to tell you negatively about a business publicly. But i am sharing my personal experience and a warning message: Think twice before sending your car to them.

Echoing what the other reviewers have said, Midas in Hilo has some SHADY service. I’ve had multiple experiences with their shady business practice.
Being a student, the only reason I went there was so that I could wait for my oil change by studying at Starbucks next door. I also had a $ 7 off an Oil Change coupon, but when I went in, the guy at the front said it wouldn’t be cheaper using the coupon. So, I just went ahead with what he said. The oil change came out to $ 37, which I thought was a little pricey, but I figured I was alrdy there and I alrdy made an appointment, so I would stay. The second time I went without a coupon this time, and the SAME dude, gives me a quote for $ 50! I was a repeat customer and alrdy in the system. I was like «What? The last time I came, you only quoted me for $ 37.» And he goes, «Oh sorry, I must’ve inputted something wrong.» Then, he comes back with a quote for around $ 40…I also had another incident where I tried to help a friend get his hybrid car oil changed. Hybrids require special oil, and Midas was going to charge an arm and a leg for it, so I refused their service. BUT, they had alrdy DRAINED the car of the oil meaning I couldn’t drive away. I had to check everywhere for the oil and finally found it at SEARS, and they still charged me over $ 20 to put the oil in which took 5 minutes.
Needless to say, I stopped going back there. Goodyear RIGHT ACROSS the street has MUCH better prices and service, not to forget a nicer lounge and free Wi-​Fi. Instead of waiting at Starbucks, I just waited there.

Took my Toyota Camry to Midas where I’ve had the car serviced for several years. The people there have always been friendly, conscientious and while not inexpensive have always fixed the problems and had the car back to me at the promised time.
I noticed some time ago that Midas was under new management but had no car problems until last week, when I brought it in with a leaking brake line. The estimate for the fix was $ 50 for the part and $ 80 for labor. I was also told it really should have the brake line replaced on the other side in addition to a brake system evaluation for $ 30, a CV boot replacement for $ 300 and a brake fluid flush for $ 100, raising the cost to almost $ 1000. Having had much experience with often unnecessary add ons in service industries I opted to have the second brake line replaced which seemed reasonable but declined the other services. To be fair, the suggested add ons weren’t part of the original problem which prompted my decision, but neither were they outrageously unnecessary.
I didn’t think much more about it but when my wife picked up the car the bill which should have been $ 260 plus tax was close to $ 500. After she brought the car home I looked at the bill to find a $ 253 charge in small print at the bottom of the bill with no explanation which said ‘shop supply.’ After questioning Midas about the charge they apologized saying that it was a computer error, offered a refund and gave me a certificate for a free oil change.
I wouldn’t be writing this if I hadn’t read other reviews which suggest others have had similar experiences with Midas. I can only say Hilo is a small town and I for one hope for their own sake this isn’t the course they’ve decided to follow. I also have to agree with the other reviewers that this seems to be a problem that originates with management.

I have taken my 2003 Jeep Cherokee to this Midas 3 times now, but never again. The first time was for an oil change that I didn’t have time to do myself. They did fine with that. The second time I went was to have them install a throttle position sensor I couldn’t do myself due to lack of tools/​experience on this part.
The third time I took the Jeep in was yesterday. My Jeep had been having trouble starting, so I took it in for a diagnostic. They tested the battery and alternator for free, coming back saying I needed a new alternator and it would cost $ 500 to replace it! I walked out.
On the way home I stopped by a parts store to price alternators. The price at NAPA, $ 190…even cheaper at Checker $ 180. So this morning I took off my alternator and took it to Checker to have it tested. Checker tech tested it twice, and it PASSED BOTH TIMES! The Checker tech suggested I check the batter cables for corrosion inside the cable and then check the starter if that didn’t work.
Came home, put the old alternator back on, replaced spark plugs, cleaned battery terminals and checked the cables. Guess what… the ground battery cable has some corrosion inside! So I didn’t need a new alternator, just new battery cables.
I called Midas this morning and talked to a manager, Sherry I think was her name. Told her my problem with their unethical and uninformed business style as politely as I could, and was totally brushed off. She said, «I don’t do business that way. Maybe I need to have my alternator testing machine checked.» She proceeded to ignore my concern for almost being ripped off for $ 500, and got me off the phone quickly.
Don’t go to this Midas unless all you need is an overpriced oil change you don’t have time to do yourself.

Had my muffler replaced, the female tech said it needed to be welded and another tech would do it I was told. The other tech came and just put a clamp on to hold my tail pipe after waiting a very long time. When I brought the car back complaining that my tail pipe came off,.
I complained to the manager in charge about this experience.
The manager at Midas turned jumped onto the tech who put the clamp on and RIPPED him an ASSHOLE right there in front of me.
I was not impressed with witnessing this abuse.
That was not my intention to have a hostel manager inappropriately tear into this tech. I really felt terrible. I didn’t want anyone in trouble over this rusted tailpipe…
I am not returning to this establishment because of poor management bottom line!!! People make mistakes all the time. But it is the management who will break an business by treating their employees as second class citizens.
Who hired this idiot? You don’t treat human life in this manner. His lack of professionalism will sink Midas in Hilo!!!