Macy’s

Rating is only for the rude service that I received from a MAC employee while trying to schedule an appointment over the phone. I always purchase my cosmetics from Macy’s because, unfortunately, there is no Sephora here in Hilo. I have a large collection of MAC and appreciate the quality of their makeup. I thought that it would be nice for my teenage daughter, who is just starting to use cosmetics, to get a makeover at the MAC counter and start her own collection. Today, I called to see if I could schedule an appointment for my daughter to get a makeover done so that we could purchase some MAC products, but was horrified by the attitude of the employee who answered the phone. She rudely said that there were no openings on the day that I inquired about and hung up. She didin’t even offer another option or a thank you and goodbye. Just hung up. It was so tacky and sad. Needless to say, I will not be purchasing MAC again. I am very pleased with the service that I get from the Shiseido, Lancome, and Clinique employees. They are always so welcoming and generous with their samples and, because of this, I have been more willing to puchase their products.

love my new MK bag, wallet and I pad case. The Price was ¼th using my Family and Friends!

This review is specifically for Sandi in the Mens clothing department. She was so helpful and friendly, that my partner and myself left the store smiling ear to ear. Such a pleasure to interact with such a friendly, warm, and helpful person. She helped us save money too.
If you need any help at all, I highly recommend going when she’s working which is Friday Evenings, and the weekend.

I never knew how much deals were at Macy’s. I always thought that they were expensive more fro high brand shoppers and me always shopping at Ross & Goodwill.
One day I decided I needed to try new make up and my old makeup just wasn’t cutting it anymore. So I went to the mac counter and purchased a few things. I ended up not liking the brand and so I went back to talk to the lady about my face having this orange hue to it. The mac counter was to busy so I wandered a few minutes and ended up at that Lancome counter next door. Cherice was the BEST!!! I told her about my oopa loopa issue and she told me that she could fix that. Because of the line at Mac I decided why not. She started with a full service facial cleanser/​toner and really talked to me about my specific skin needs. We ended up doing a who makeover and I was able to discover Lancome. A bit more pricy than Mac but much less cakey, and more modest, natural and my skin could really breath in it. My acne wasn’t so severe and I could even put a pore cleanser under the foundation without it affecting the tint in the foundation like it did for mac.
Needless to say I spend a good hour with Cherice and I walked out with a bag full of goodies. In fact, I loved my experience so much I applied to Macy’s because I really wanted to be apart of the great people that I saw there.
Full disclosure, I am now an employee (what a great thing to have from just a makeover right) and now I get to see first hand the sales we do have. There are so many clearance items and it literally blows my mind that I did not know about the great deals. I spend much less at Macy’s than I ever did at Ross and Macy’s has great rewards programs as well as coupons with even more savings. Macy’s is nearly the only place I shop for clothes now except for men’s shirts. I go to Strictly Native Gear for mens shirts and payless for shoes.
I really recommend that everyone come in and ask an associate about the deals before you ever go shopping anywhere else.
(and no I did not get paid to post this and I receive no form of incentive or reward for it)

Clothing is limited in Hilo, Macy’s being one of the primary staples for clothing. The store is split between two store fronts in the mall. Men’s and housewares in one and women’s in the other. It’s common to see some sections of the store to look nearly empty. It takes a very long time for this store to get stock from the mainland. Men’s has a very small big and tall section and shoes are almost non existent in sizes over 13. Staff is friendly and the store is clean for being older, but well maintained. Usually the staff will offer to order in sizes for you to keep your business.

We shop till we drop at Macy’s.
Love the SALES… Especially the Friends and Family Sales
*Introduced my daughter to the Mac counter and now she’s hooked.
The big plus… From work, I can ge to this location and back, with a bag of clothes, in 45 mins. Talk about fly by the seat of your pants type of shopping. LOL
The staff is friendly. I LOVE LISA in the childrens section! Thank you Lisa for years of great service!

Macy’s is one of the few stores where I buy my clothes from. Hilo is really limited when it comes to retail clothing stores. It’s all good though, we need to work with what we have.
There’s sales all the time at Macy’s. Name brands and quality is what Macy’s is made of. My favorite brands of clothing are INC, Hurley, Volcom. Women can get their Michael Kors merchandise here as well as Coach, Ralph Lauren and all that.
4 stars because I love it!

Updates review:
Came in to purchase shoes today. Counter person was helpful and she gave a good suggestion on which shoe polish to get, which I also purchased. I’m glad the last visit was the only negative visit. Good job today!

I have always liked Macy’s. I like how they almost always have coupons and specials. But I feel the need to write about this particular trip to Macy’s in Hilo. My wife and I just had the most fantastic customer salesperson named Brittany. We were in the store the day after Christmas and there was a major sale going on. We weren’t able to find something we wanted and Brittany put in A LOT of extra time with us to get us what we wanted. She helped us put in an online order and even suggested a couple of things she bought herself and a couple sale items she recommended. The recommendations worked and it was a purchase that was well worth it. We just really appreciated all the time that Brittany gave us and it all started with just asking her where the on sale towels were.

Billing is a nightmare! Hard to contact any one and get it
first bill arrived with a late fee of $ 22.83 for a $ 20.83 cents charge. Upon trying to contact them immediately on hawaiian time not able to reach a human till the next day. Promptly at 9;09 am the next day my issues began first waiting through the automated responses till i reached a Maria (blank) was put on hold then disconnected. I called back at 9:16 am and talked to Carol she informed me an adjustment of $ 12.00 had been made and there was nothing further she could
, I decided to give them one last attempt to resolve this issue before I wrote this
9:22 am I tried another number listed on line and reached a person named Kevin who found a way to lower the amount and register my complaint about billing and customer service
still cost me .83 cents, but I finally felt like I had been listened to and understood .So thank Kevin, for me giving Macys another chance. Now to register for online bill pay with them.

Great friendly staff. A much bigger Macy’s than the one in Kailua-​Kona. Separate women store from the men’s.
As hard as I looked I just couldn’t find anything.
Hubby bought a pair of Dockers’ cargo style shorts. We got an additional ten percent visitor discount. Men’s store has a wide selection of island attire.

I purchased bunch of flip flops here on sale. Whoo hoo.

Yes, I am a Macy’s fan. I love the almost year-​round sales and most of the merchandises that they offer.
I love shopping at Macy’s for MAC cosmetics, Perfume, Cologne, kitchen electronics appliances, luggage, shoes, and apparels.
I do notice that they don’t seem to have too many sales associates on the floor like other big name department stores, but I don’t mind really.
I don’t want sales people hovering over me when I am shopping any way.
As long as I can find someone quick to answer my questions when they came up, and so far I always do find them soon enough.
Bottom line: a pretty decent department store — not too crazy expensive, pretty good salespeople and sales that give incentive to shop there. The Customer Service definitely gives it a thumbs up from me!