KLEIN NATURAL HEALTH and WELLNESS CENTER

I’m early to most things and with that said. come early the waiting room has a massage chair

I have been treated by chiropractors for more than 20 years due to curvatures of my spine and, more recently, a neck injury. I arrived in the Hilo area in December 2014 for an extended stay and needed chiropractic assistance. I was treated by Dr. Bob Klein through mid-​February 2015. In my experience (about 10 visits), his approach relied almost entirely on Applied Kinesiology. Dr. Klein appeared to listen attentively during the initial intake and the first few visits although relatively soon he started interrupting me during my brief explanations of how I was feeling and initiating treatment. The reason I posted this, my first Unilocal review, is the following remarkably unprofessional and inappropriate behavior. When I first arrived in Dr. Klein’s office, I had copies of my x-​rays and a letter from my local chiropractor outlining ligament instability in my neck and emphasizing that manual cervical adjustments were NOT recommended. I also wrote this directive in at least two locations on the intake paperwork, emphasized this in my intake interview, and observed that Dr. Klein wrote it at the top of my file.
Despite all of this, about 3 weeks into my visits, Dr. Klein performed a manual cervical adjustment with no warning and no request for my permission. I stopped him and reminded him of the medical condition and the recommendation of both my local chiropractor and myself. He claimed that he «forgot and would not do so again». I debated whether or not to return for treatment but I had just moved to the area and was getting settled in a new job and home so decided to take him at his word and give him a second chance. Unbelievably, about 2 weeks later, he performed another manual cervical adjustment without permission or warning. I immediately stopped him and asked him why he did this yet again and he actually responded «Oh, I will have to retrain myself next time.» This is REMARKABLY UNPROFESSIONAL behavior that indicates a disturbing level of carelessness and a lack of respect for a patient and their explicit direction. If you have a serious condition and are seeking a professional that will really listen to you and respect your wishes, I strongly suggest that you look for a different chiropractor.

My old chiropractor moved to Texas to teach and referred his clients to Klein Natural Health and Wellness Center. My back was in so much pain I was going to give it a go. There’s a massage chair in the waiting room which was awesome to sit in while I filled out my new patient forms. I get Dr. John J. Kim. I was surprised to see how young he looked. I have to admit it made me a little hesitant but at this point I’m dying so it’s still a go! He was nice and explained what we’d be doing. They give you a gown to change into (bottoms on), which at first was very different for me from my previous chiropractor but I actually like it so much better. You can feel exactly where the pressure is being applied. When it came time to get adjusted Dr. Kim demonstrated what he’d be doing before each new adjustment. Which is really nice if you’re a first timer or haven’t gone in a while. I felt better, my lower back was still sore but better. Then after a couple hours is when I noticed a HUGE difference! After only one session! #Amazing!