Victorias Secret

I have never been to a retail store with this bad of customer service. Even the management is terrible. Save your self some time, and just make the trip to Washington Square!

Horrible customer service experience absolutely appalling and when I spoke to two managers they barely said sorry or at least could have offered a colon for their blatant rudeness. Appalling we spent $ 100 and returned it all cause the teenagers they had at their cash register were tacky as can believe!!! We won’t be back and we used to go all the time. They need to seriously step it up particularly horrible managers at this location yuck!

I accidentally ordered all my bras the wrong size, and decided it will be better to go to the store to return them. One of the employee said I can just exchange the size. Great, I don’t have to go back online to reorder them again. I even clarified with her if I need to buy the new bras, she assured me I don’t have to since this is an exchange.
So I found all the bras with the right size, went to the cashier, and she charged me over 80 dollars for the exchange. I asked her why I need to pay when I’m just switching the size. She told me they do not do size exchange for sales items, so i have to pay the extra cost. So I was misled to believe I could exchange with no charge, wasted my time finding the sizes, so they can trick me into paying double for the bras. This is horrible customer service, and whatever policy they like to come up with. I read their return policy, sales and clearance items are on the list for exchange.
I returned the items to get my money back, and told the cashier that I’ll just go back online to order the same exact items again without the need to paying double for them. There’s no point of going to the store. She was not happy. :P

3 ladies in line and somehow it took me twenty minutes to check out. Ended up leaving all my stuff on the counter and walking out. 3^rd time in this store and horrible service every time. I will drive the extra twenty minutes to go to Washington square.

There is absolutely no selection or service. It’s not hard to get what you need usually. But having just moved to the area I figured I’d check out the sale. Unfortunately they not only had nothing to offer as a store but they have a complete lack of the branding they represent. Not a single person who worked there was on the floor and they weren’t busy. After finally finding someone to check the stock they didn’t bother they simply had no options other than tan black and white.
I wouldn’t bother going back! In fact I would drive to downtown before bringing any business back.

One star for this location, which is sad because other locations are a solid 4 star. The manager of this store (Sam) should probably leave the customer service industry as she is unfriendly, unhelpful and actually quite rude. If you have the option, the Washington Square location is MUCH friendlier and knowledgeable and worth the drive. If travel is not an option, be prepared to be ignored, insulted and/​or ripped off at the register. Sam will find a way to not accept a coupon, not issue a refund and all around not help you and she will make sure her staff do the same.

I normally love going to VS and shopping cute undies, but today left me beyond irritated! I went in to get a new bra and the helper in the dressing room was really nice, and for me in and out quickly. Then I went to the register with two gift cards. I knew one had around $ 5, and the other had $ 48 (from a returned purchase earlier in the year). I handed the new obviously new cashier the $ 48 gift card first.
She proceeded to run the gift card and I watched as the total went from $ 46 due on the card machine to ($ 2). She then said she wasn’t sure what happened and called someone to come help her. I told her that card should have been $ 48. She scanned my purchase again, and ran the card in front of the helper which came up as $ 0. So the helper said my card had a $ 0 balance and told me I owed $ 46. Knowing she had JUST ran my gift card for the $ 48, I told her I know she just cleared my card and I was told that I was wrong because the cashier would have to have ok’d the total… Yeah, she did that, I watched it happen on the card machine. I am less than thrilled and will likely make the trek to the Washington square store now. The cashiers here have always been less than educated in their system. So now I’m out the money for the bra, and the $ 48 that was on my gift card.

Today was an example of how customer service can make lifelong customers, especially to a particular location. I went to VS to get some of the perfume I like, and the shopping experience was fine. However, when I got home, I noticed that my receipt was incorrect. I returned to the store (luckily I don’t live too far away) and the manager that was there tonight was amazing. I wish I’d gotten her name. She was so sweet and helpful, and didn’t make it awkward or difficult at all. She fixed the issue quickly, was very apologetic, and generally just made my night better. I was super impressed by her professionalism. Even though it was annoying to have to go back, the second experience was so great that I’m definitely going back ASAP.

Love Vicky bra’s and undies. it is all I wear. but this location leaves a lot to be desired. The location is convenient to where I live. but I will make the effort to do my shopping at the Washington square location instead.
The staff seems to select those who they want to greet and to help. Not one helped me and walked passed many times. I noticed they went for women that were very well dressed and had higher end clothes. Don’t judge a book by its cover. you don’t know how much they plan to spend.
We spoke to management when they asked how our experience was. but they seemed clueless. Won’t waste my time here again.

Ok, there are already 4 reviews for this location, 1 out of 4 claims the staff is friendly and helpful. I can’t ever get help or any acknowledgment when I shop here, but I usually find what I need. I’d feel better– and less frustrated– if I would just make the trip to WA Square. It’s so stupid to see plenty of staff members idly standing around talking amongst each other, it’s kind of a problem I notice a lot at The Streets of Tanasbourne within many stores. Seems WA Square and the malls in Portland have a better sense of customer service.

This Victoria’s Secret is literally the worst one I have ever been to, bar none. Although it is much more convenient for me to go to rather than the ones in Portland or Washington Square, it is worth the 30 minute drive to not shop at this one.
It is always under-​stocked (they rarely have the right items or sizes), the store itself is super small, and it feels dirty, particularly in the changing rooms. There’s just a grungy feel back there. Perhaps it’s the occasional debris that’s strewn on the floor or the lack of elegant décor that I have come to expect of all Victoria’s Secret stores. In addition, the sales associates are merely adequate. They do not go out of their way to be friendly yet are not unfriendly; they really must work on their customer service.
My advice: go to the one at Washington Square or the ones in Portland.

Victoria secret is a large national chain for women’s lingerie and beauty products. This particular location is quite large, carrying both vs and pink products. There is also a large make up section. The staff is very helpful and I didn’t feel rushed at all with having my concerns answered.

I want to rate businesses without writing a review. Most chain stores are already well known