Tuality Urgent Care

These are the individuals that I remember off the top of my head that have been extremely helpful and displayed a positive attitude! I would recommend coming here again (hopefully you don’t need to though!)
Daniel Miller (doctor)
Alice
Clemente
Cheryl

Wait time was a bit long but that is to be expected at an urgent care facility. The location is clean and open until 8 pm. If you are looking for convenience this location is a sure shot.

For the past two years, my insurance provider had been Kaiser Permanente. As far as HMOs go, it was sufficient, as Kaiser provides one stop shopping with their lab, physicians and pharmacy all in one place. When I was fired from my job at con-​cast, I lost my benefits, most of which were used for mental health management. I did, however, still have a few refills left on a couple of scripts; that is until I attempted to transfer said scripts from Kaiser’s pharmacy, where three refills without insurance cost a whopping $ 900, to Costco, where the sum was closer to $ 80. Kaiser refused to honor the refills so I was forced to find a mental health provider on the fly within the constraints of our social system. Thankfully, Lifeworks saw me immediately and I filled my scripts at Costco.
Getting to my point in regards to Tuality Urgent Care in Hillsboro, I recently found myself in an emergent health care situation. After leaving con-​cast, I applied for CareOregon and was blessfully approved only about a week prior to my emergency. I had not yet received my paperwork so I called CareOregon who advised me that I could choose between Kaiser Permanente and Tuality Healthcare. I easily chose the latter. As I could not get into see my primary care physician for a week, I went to Tuality Urgent Care where upon entering, I found a clean, comfortable waiting room. I was greeted by a very lovely receptionist, who took care of collecting all of my insurance information and advised me of the nearest pharmacy on my plan. I was seen within thirty minutes of my arrival by the medical assistant, who took all of my information in a very kind and considerate manner. The best part of my visit was most certainly my interaction with my physician, Dr. David Tovey.
Dr. Tovey sat in the examination room with me as I told him the very intimate details of my reason for the visit. He was kind and understanding and patient. He was as thrilled as I was regarding my approval from Obama Care. He performed my exam and ordered a series of blood tests so as to rule out not just infection, but cholesterol and liver function problems, as well. I was completely comfortable in his care. He consulted with a specialist, advised a follow up and warmly shook my hand. His use of words and salutations were compassionate, while appropriate. I am not a big fan of doctors, however, I am one of this one. Before I finished checking out, my prescriptions had been called into Fred Meyer.
Each and every person I encountered at Tuality Urgent Care was friendly and helpful and every space within the office was clean and comfortable. I hardly waited at all.
I have no problem whatsoever recommending highly Dr. Tovey and his urgent care facility. Unfortunately, when one has an emergency, they are less inclined to choose a specific physician, however, if you can choose your emergency physician, by all means, ask For David Tovey.

I have never had to wait at this Urgent Care. The staff is personable yet professional. All patients are seen very quickly and efficiently. I have been there over the past three for pneumonia, bladder infection, eye irritation, suspected heart attack and most recently bronchitis. I could not recommend them highly enough. I’ve never once had a rude or dismissive doctor here. I am grateful for their kind staff and comfort they are so close.

Worst urgent care I’ve ever been two. Both times I was there, they wasted two hours of my time only to tell me to go to the ER for non-​emergency conditions.
They have a laundry list of conditions they won’t treat, that other urgent care clinics will. The nurse practitioners there are less competent and more limited with what they can do than doctors, which I assume are just not available here. Certainly less so than other places I’ve been.
The waiting area is filthy and run-​down looking. In short, it’s a dump.
Worst of all, they don’t treat the most common condition people come to an urgent care for: pain. Unfortunately, they don’t tell you that until you get into an exam room, whereupon they close the door and on the inside of the door there is a sign stating: WE DO NOT PRESCRIBE NARCOTIC PAIN MEDICATIONS OF ANY KIND. They don’t even give you a heads-​up about this when you check in and you state the reason you are there as «severe pain.» Nice!
Well, thanks for letting me know only after I waited for an hour and a half.
I think they should hire my rex bunny rabbit as a doctor here. She has a very therapeutic and healing presence, and her advice would be more effective than the advice you typically get here.
Dr. Peppercorn, my tummy hurts, what ought I do?
Yes, I see. Here, pet me for 5 minutes whilst I make a chewing sound. If you do not feel better, I prescribe fresh hay and pellets. Works wonders for the old alimentary tract.
Dr. Peppercorn, my toe is broken. What should I do?
Pet me for 3 times daily at AM, lunch time and HS. Kiss my button nose whilst I make a happy chewing sound. There, all bedda!
I wonder if their lack of pain treatment is not a blatantly racist policy, since it is mostly low-​income Hispanic people coming here for treatment from a low-​income, high-​crime area (Aloha). To me that seems very unfair. If these people could get transportation to another urgent care, they could access a wider range of services and much better quality care.
To treat poor people like they don’t deserve pain care which is standard practice at every other urgent care I’ve been to, is just plain wrong.
A clinic like this is irrelevant. It serves no purpose. If I were you, I would do just what they told me: skip this place and just go to the ER. That’s truly the best advice they can give. Or, better yet, if you have a serious but non-​emergency medical condition, go down to The Portland Clinic urgent care. You’ll get much better quality care, from competent professionals, and importantly, medical doctors, who are willing to treat pain and a variety of other conditions regardless of whether you are poor or come from another country.

The first time I took my daughter into this Urgent Care– doctor was okay-​except they did an exam that wasn’t particularly needed, and it came back inconclusive– because it wasn’t done right.
The second time when we went for similar issues, Doctor Paul Park MD was extremely rude. He told my daughter that basically it was her fault for her infection because she didn’t take her Antibiotics correctly and that now because we had OHP the state tax payers and him have to pay her bills again– and that it is a very expensive bill. He drug it out as he leaned on the counter like we were a burden to his precious time. FYI I have a job, and future insurance of my own to come. I was lucky enough to receive the OHP for a few months I did need it. It’s not a doctors business to lecture my child (who is under 18) on the statistics of the health plan or tax payers. I am not on welfare, or receiving food stamps. He is a particularly rude doctor and I wouldn’t recommend him to anyone. If you have to go this urgent care please request a different doctor if possible. He doesn’t need money from anyone, or any insurance company or from the state. He doesn’t deserve it.

«Doctor» Jennifer Hernandez. I have no idea how this woman has a license to practice medicine. I consider myself pretty easy going, and it takes a lot to piss me off, but this woman managed to do it it less than 30 seconds. Fiancé had some sort of viral infection, and wasn’t getting better. 3 visits to Tuality Urgent Care in the course of 2 weeks and his throat hurt so bad he could no longer swallow. She looks at his chart, glances him over, tosses the chart on the counter, and tells him «it has to be in his head». Yeah, he’s a baby, BUT HE’S A MAN. I’ve been with him for over a year, and this is the first illness I’ve ever taken him to the doctor for, so I don’t think it’s just some manifestation. She was so rude and curt, I was speechless. «viral infections take 4 weeks to get over, bring him back when he can’t sit up, or breathe». I kept asking for something, anything to make him more comfortable, he was literally in tears every time he swallowed anything. She left the room for a minute, slamming the door, and she must have heard me comment on her lack of exam and bedside manner, because she came back and gave him a very quick, haphazard once over, and stated again that she could/​would do nothing. She wrote a prescription for an antibiotic, «in case it’s strep», wouldn’t do any tests, despite my offers to pay cash, ANYTHING to make him more comfortable. Nope. «There’s too much to test for»
Forget this, I took him to the ER, the doc there, that actually took the time to look at his throat, commented how «red and raw» it was. Prescribed a steroid anti-​inflammatory, and the next day, he was so much better. Two weeks of office visits and, (don’t let the $ 40 office visit charge fool you), I got $ 600.00 worth of bills in the mail, for absolutely nothing. Don’t waste your time and money.

Tuality Urgent Care is a perfect example of terrible, over priced US medical care. My daughter and I both went here due to bronchitis which was going around earlier this year. We both got in pretty quickly and a nurse came in and took our blood pressure and pulse along with a series of questions. I then waited in the private room for almost an hour before an actual doctor came in. He listened to my lungs and said «Yep, you have bronchitis». I’ll write you a prescription for a Z-​Pac and inhaler.” He then walked out. The visit took maybe 1 minute at the most. No personal attention, no eye contact, no touching except with a stethoscope. Oh, well, I’ll get my prescription and go. The best part came a few weeks later when I received a bill for $ 299.10. and my daughter received a bill for $ 256.40. We came in for the same diagnosis so why the difference. It appears I had an additional charge since this was my 1^st visit and they have a charge to add your info to the system. Needless to say we paid the legal drug dealer $ 556.00 to write us a antibiotic prescription. Not a bad business, unfortunately, we will not be going back.

Loved this place! We’ve been there twice now for my little guy and have had great service both times. Last weekend, we had to go b/​c he slammed his thumb in a swinging screen door. The nurse was great, the doctor was great, and the x-​ray technician was great! The doctor even sat wtih him through the x-​ray since I couldn’t due to my pregnancy. I would recommend them anytime.

After getting the run-​around from Kaiser (does this have to happen EVERY time?!), Mrs. Brian I and myself ended up at Tuality Urgent Care this afternoon. Earlier in the week she had been sporting an alarming temperature combined with a decent cough and some sniffles. The temperature subsided, but the cough remained along with the sniffles. Throw in some bloodshot, weepy eyes and we needed to improve her comfort level, stat.
Roll back to Thursday: A trip to Kaiser, in a nutshell, yielded the following result: «Yep, you’re viral». No recommendation other than rest and fluids. Well, that was fine until today, 3 days later, when it was evident that wasn’t going to cut it.
Tuality admitted her immediately. After the standard Q&A and some brief poking and prodding, they were able to quickly determine that she has both a sinus infection AND «pink eye», or Conjunctivitis. Before I continue… «pink eye»?! Really? This stuff is still around and afflicts people? My only recollection of it is faint, fading memories from grade school, in which I was under the impression that «boys couldn’t get pink eye». Guess this proves why I’m not a doctor.
The building’s behind the Reedville Café in Aloha. The facilities are clean and comfortable if just slightly cramped, but who would expect them to be paying overhead for huge amounts of square footage when the patient turnover is undoubtedly on the small side. They’ve got a nice TV in the lobby, and I was able to watch the end of game 4 between the Mavs and Lakers (LOL) while I was waiting. Ashley said the doctor was friendly, and now, armed with 4 (!) prescriptions including a codeine cough syrup (no, I’m not jealous of that, really) she’s on the road to recovery.
Thanks Tuality Urgent Care. I won’t hesitate to recommend you in the future.