Tuality HealthPlace

My husband is doing physical therapy for a knee injury. Very professional office people. Waiting lobby is nice and clean. We have also not experienced any problems with billing, or making appointments. He really likes the physical therapist his working with her name is Lorie. Thank you.

I’d really like to give this place a better rating because my physical therapist was simply awesome and amazing, but the scheduling and front desk is outrageously unorganized.
I used to work in a PT office doing scheduling, and once even for Tuality Physical Therapy. They do nothing specific to help patients get in, and as far as I’ve seen wait lists haven’t been utilized.
I’ve been in once in a month and a half, and my therapist wanted me once a week for 4 weeks. If this was the case, they shouldn’t have even scheduled me in the first place. Scheduling physical therapy is tough sometimes but it’s not rocket science, if you see that the therapist is ALWAYS booked out then make sure that when a patient schedules their initial exam that you schedule at LEAST ONE follow up appointment. The time schedules for scheduling a new patient exam and a follow up is the same time at tuality, so even if a patient has to reschedule, at least they still have the 2^nd scheduled appointment.
Don’t sit there and tell me that there’s a chance that I can get in when historically you haven’t seen her schedule open up. She specializes in Physical therapy that not everyone does.
Personally I wish she would go to another office, there’s nothing special about tuality in general. They need new software and new management, this is the most ridiculous health institution that I’ve worked for OR gone to.

This place is Tuality Healthplace Physical Therapy but I don’t show Unilocal has updated the name just yet. I’m straddled between 2 and 3 stars on this one. Because on the one hand, the exercises are similar to the wrist exercises at therapeutic associates in Hillsboro, where I also went. But there are variations and I do believe the variations made a difference. I think as far as what I learned there, this place is 3 stars. I still ended up going to Therapeutic Associates so clearly I was not done.
But the reason for the 2 stars is the service. Erica was overall helpful and pleasant to work with for both rounds of PT I had here, which was quite a few visits. What was bothersome was that sometimes I’d sit in the lobby for 15 minutes for my appointment and I was on a lunch break. It didn’t appear like she was always working with someone else either. Also, there was a lack of follow up. If I call and leave a message with a question, I do expect to hear back. I heard back once of 3 calls, and the answer was incomplete, yet crucial to my therapy.
The other issue, and this one was big, was the other therapist, Laurie. She has a lot of personal problems, I am an empathetic & understanding person. But if you have a bad day, week, month, year, life, please don’t take it out on the patient, that’s very unprofessional. She talked down to me, blamed me for paperwork not received next door. Believe me, I am assertive, but if they don’t give me the referral to take, it’s out of my hands.
All the office had to do, was fax the NEXT door office a referral to see their doctor. I don’t have a copy. One office claims not received, the other office claims sent, both shrug their shoulders. And YET, they won’t walk over 10 FEET to bring it! All that frustration and I found out the next door doctor doesn’t even take cases in which pain is not acute (lasting more than 6 months). This is a common phenomenon I discovered, everyone wants the easy straight forward cases. In any case, the PT office should have known that prior to the fiasco.