LA Fitness

There are a few things you must have when working out at a gym… and this one delivers on all of them. Been a member here for three years it has band-​new weight equipment (I honestly don’t know why, the last equipment seemed brand-​new too). Weights are re-​stacked and maintained by the staff (that’s a biggie that other gyms just don’t get, if weights are left on the bar you don’t know if someone’s using it or not.) Tons of cardio equipment. Clean upper end locker room with even a tv and comfy chairs. Locker room also has carpet area at the lockers and tile at sinks/​shower area like all higher end health clubs. A Pool and hot tub. Finally a steam room (individual in locker room not shared like cheap gyms).

Not very clean in locker rooms. Also, eight vehicles have been broken into in the last 4 to 6 weeks, according to Hillsboro Sheriffs. A lot of high tech folks work around here so the assumption is that in nice cars, there must be electronics. No cameras or signs around at all.

The front desk service is very confused as to what «same» and «different» mean.
me– «Are your classes not the same? I attended a class last Friday with under the same title but today’s class was very different»
front desk girl– «Yes, all our classes are the same. They just will have different instructors, music, routines, or equipment tho»
me– looks at her like wtf?
this went on for a few minutes.
Other than the weird exchange I had with this particular staff member, the place is alright. I live close by so that’s why I come. I like the Les Mills class routines at 24– Hour fitness much more and the newer Beaverton location is much nicer. But, I’m a sucker for convenience.

This place is ok. This gym has plenty of decent equipment, all relatively up to date. The staff is helpful enough, so no complaints there. The music they play is truly some of the worst I’ve ever heard, but that’s what headphones are for.

My main problem with this gym is the ASTOUNDING STINK in the men’s locker room. (I’d imagine the women’s side is no olfactory treat, either.) It’s way beyond the obvious «people work out, people sweat» excuse. The reason for this profound funk is undoubtably due to the fact that the locker room is CARPETED!
How old is that carpet? How many gallons of sweat, shower and pool water has that stuff soaked up? How many bare sweaty feet have trod upon that horrid carpet? (Yes, I see crazy people walk barefoot on it!)
I would love to cut a swatch of that carpet and send it to the CDC. What strange and horrible new viruses and bacteria might they find interbreeding in it? It might create a whole new branch of science!
I get it. Carpeting the locker room is to avoid slip and fall accidents. That said, why not tile it? Then do runners of carpet in the walk ways that could be easily replaced, or at least well cleaned and disinfected. We don’t have to live like animals…

Overall a decent place to exercise; large with lots of equipment; love the hot tub. However…
Of the three (3) benches for free weight bench pressing, one has been unavailable with an out-​of-​order sign for at least six (6) weeks. There is absolutely no reason for this delay. For crying out loud, if it is that complex of a repair, just buy a new one! I suspect the local gym manager is waiting on main office to release funds — wreaks of corporate bureaucracy. Meanwhile, members are waiting that much longer to get on one of two remaining benches.
If you don’t have NFL football games on your TV’s (at least in the men’s locker room) Sunday morning, let me be clear… you are WRONG. C’mon man! Since members can’t change the channels, it is managements responsibility to make sure the people get what they want. No football Sunday morning is un-​American. Besides myself, I heard a bunch of guys grumbling about this last weekend.
Finally, a while back, I asked one of the employees at the front desk if they had wi-​fi at LA Fitness. His answer: «Not yet». That was three (3) years ago… still no wi-​fi. Bro, this is the 21^st Century; no wi-​fi is a disservice to your members.

I’ve been a member about a year and I’m happy. When I compare it to Lifetime Fitness where I was a long time member in Chicago and Salt Lake City, it is not even close.
The facilities and services are subpar.
Here’s the advantage, they have a dozen or so locations in there Portland metro. This makes it real convenient to connect with other racquetball players.

My former gym (also an LA Fitness in another city) was bright and shiny and new. It was clean and didn’t smell and the locker rooms were nice. So when I came to this location, I was a bit disappointed. But I guess from what I read its one of the nicer ones around.
I haven’t had the hard sell here and at the time I go, there are always machines available and a bunch of classes. For what I need it, this place is alright. Eh.

I decided I wanted to start my memebership again and they called me with a real good deal to come back. Well when I finally called they said nope deals off now you have to pay more so I think i’ll go some where else and see what else i can do

This location is a little nicer than the one at cedar hills. The weights and equipment are newer and in good shape. The locker room has a tv with a few chairs. It’s clean also. This is a big business and it is a bit challenging to cancel and can take 2 billing cycles. The staff is not super friendly.

Ok ok gym. What I hated the most was how difficult they make it to cancel anything on your membership. I had added on racquetball membership and I realised that I don’t use it enough and wanted to get it off my account. It took me about a week to get a hold of someone, atleast five or six phone calls and a hour wait. The whole experience was so frustrating that I want to cancel my membership all together. I would not recommended this gym to anyone I know

DO NOT SIGN UP FOR THIS COMPANY
1. Watch out for how they bill you — hidden «corporate» costs and extras
2. Can only cancel by snail mail — AND the website does not print out the form if you are on chrome
3. no corporate level customer support

I much prefer this location to the Cedar Hills location. The pool is larger and the locker rooms are nicer.
As far as gyms go, this is a good one.

I have belonged to gyms my entire adult life, from 18 – 46 years of age. I really like this gym. The people that complain about this gym seem to be complaining about an incident with sales or trainers. I can’t dismiss their encounters. I can say this. I don’t need a trainer and am not there for the camaraderie. It is clean, recently new equipment, well kept, and I have never had a problem with staff. one guy on this site complained of getting toenail fungus from the shower. NO KIDDING. You are never suppose to go barefoot in public showers man! Grow up. I will admit I am easy going, not a picky or uptight, and I have never had an issue with any staff being out of line. Some staff are occasionally aloof, I just don’t let their attitude affect my workouts. I have seen much worse gyms by far. Hope this helps. I just remind people to read the complaints with care.

I’ve been going here for about 3 months and have never had any issues with anyone or anything. People up front seem nice and have never had to wait for a machine. They are getting ready to update the place 9−9−13 thru 9−13−13.

LA Fitness is what you’d expect it to be — clean, busy, and full of LA-​ish music. What’s nice is the location, the staff, and it is very clean. Even when it’s busy, there are enough ellipticals and other cardio equipment for everyone. So, win. It has several racquetball courts, and a smoothie bar. The yoga classes are always full, so they must be good. Never tried the other classes. Bring your headphones if you don’t want to hear their very loud pop music.

Where to start?
Let’s start at the top. LA Fitness isolates themselves entirely from their customer base. Virtually impossible from their site to make queries, recommendations, and/​or (an increasing number of) complaints. Only process available for getting a hold of anyone of «official» capacity is through a direct phone call to the club and talking to an employee who may or may not carry your question forward (are they able to contact company management?). I have examples, but will save for now.
This is now the 2^nd time in less then 8 months that the personal trainer I was working with has left the company while I had scheduled appointments pending. As before I have received no communication from LA to tell me this (I didn’t get my normal automated email reminder message and hadn’t seen her at the club as per her normal time, so I suspected) so it was left up to me to contact them to figure out what adjustments I will need to make. Still awaiting a call back from their training manager for tonight’s previously scheduled 4:30 appointment that simply disappeared from my calendar entry on their site.
The club itself is shabby and in some cases dangerous. A glass door in the men’s locker room into the shower area has a metal frame hanger that has exposed sharp edges that if left unattended (strategic areas are caulked) you can get cut by simply opening the door… took a nice chunk out of my finger.
While they have a pool, no suit spinner (and no easy way to request one). And don’t even try to change tv channels (World Poker Championships over major football games, cool), you can’t.
Oh, and their turnover of employees is (not surprisingly) very high. Very frustrating to maintain a cohesive, ongoing training program when you’re having to reintroduce yourself to a different trainer every few months.
But my major gripe with this outfit is how isolated they make themselves from their customers, seems obviously a defensive strategy so they can avoid answering to documented problems that paying customers have. Interesting business model. One that brings me to Unilocal and dump my dirty laundry here.

I usually go to the location in the Pearl but on occasion I go here.
They have a lot of equipment that are in pretty good shape and the locker rooms are clean. I’m greeted when I arrive and I’m pretty much left alone to do my thing, but I know if I need something all I have to do is ask. I love La Fitness.

As a former member of this club: Forget the COMPLIMENTARY 3 day pass! I just left there. When I told the customer service guy I could not be joining until later in 2013 he began telling me their 3 day pass was only for those who are going to join (as in NOW apparently). Gone are the days when it was incumbent on a business to entice you to join or make you want to join. It appears with this outfit «joining their club» is PREREQUISITE to a complimentary 3 day pass. Methinks… they do not understand the concept of complimentary. As a result their abrasive approach on this begged me away from their FREE PASS or for joining when I could better afford it in the latter part of 2013 as well. I would have to walk by this jerk to get to the machines. When LA Fitness can fix this leak (poor customer service) maybe their business can do what it was designed to do… float!

I used to belong to LA Fitness several years ago. It’s definitely not my favorite gym to work out in. I play racquetball, and the courts are nice here. I hate that the swimming pool is like a fishbowl. It’s visible from the parking lot. When I belonged, I got 2 friends to join, I never received any type of acknowledgement for my referrals. I gave guest passes to other friends, hoping they would join so I would have more friends to play racquetball or work out with. My friends were really turned off from their hard sell tactics. You would think if they liked the gym, that would be the sellng point. But my friends were so turned off, they ended up joining other gyms.
I got laid off 4 years ago from my job, so I cancelled my membership. I’m working now, I have friends that workout at LA Fitness or play racquetball. So I thought maybe I would check them out again. I made plans to meet a friend to play racquetball. I grabbed a guest pass offline, and meant to be at the gym a half an hour before meeting my friend. Well, I got to the gym about the time of meeting my friend. I asked if I could do the meeting after playing racquetball. The assistant manager in training refused to let me do this. I offered to give my license for him to hold, to assure that I would do the meeting/​tour of the facility. Finally, I just paid the $ 15 to play for the day. I really was considering becoming a member again. But the way that LA Fitness tries to bully you into joining… there’s no way I would ever become a member again!

Evil corporation buys Bally’s this place is just too big for their own good. No such thing as customer service here, the right hand has no idea what the left is doing. Their website is misleading and makes you think you can cancel your membership online but you can’t had to drive down to the club and then they still didn’t cancel. I had to call corporate and then they finally cancelled it. I miss the days of small clubs, working out here is like going to a mall, I like my gyms for working out not being seen.
I will never join a big club like this… EVER!!! If I could give ZERO stars that is what they would get.