Enterprise Rent-A-Car

Beware! These people are shady as hell! I have rented from Enterprise for years, during vacations, without a problem. NEVER AGAIN! They charged me $ 50 to ensure that I brought the car back with a full tank. The car wasn’t even full of gas when I got it… then they tell me I won’t see my $ 50 back into my account for 48 hours! COMPLETE RIP OFF!

Was a good experience with them. Just sucks when you ask for a car with a certain thing they put you in a category that’s now $ 7 over what you selected. But they had the car and I paid the more for it. But next time I’ll call first. Found that same car another place for about $ 3 per day cheaper than here. So I learned. But wonderful staff here. Haven’t really had any issues there.

Fast, friendly service. Car was clean and ready to go. Great location, great prices. I will use Enterprise for all my trips.

I always rented cars from this location, but not anymore, these people run over you and not even listen what you have to say … for everything you have to ask … there’s no customer service at all … they sell you the most expensive insurance for the car you can get …($ 38. oo daily) never mentioned there’s something inexpensive … like the basic. they are not telling you if you have your own insurance that you don’t need one … as an AARP member they always promise you the discount, but you never will get it … here their excuses … I forgot about it … I will take care later, I promise … the computer is not taking the discount … and on… and on … and on… I also think its pretty rude when you got the car the first thing you have to do is gas-​up !! I always had a ¼ to ²⁄₄ of a tank … and they want they same amount in when you return the car … never ever happened … you end up always put more in as you got … or will you go to a gas station and tell them I need gas $ by $ to meet the amount… They never told me there is a Sunday drop-​off … even when I asked … I was told Oh we have closed on Sunday !!! Never ever mentioned the drop-​off … and the most ridiculous is … they take almost a week to refund your deposit … but they take it out right away … All in all I understand something else under * Customer Service * … !!

The manager (not Harrison) thinks that I am taking advantage of their «Sunday drop-​off». Even though I go there quite regularly for their their weekend rentals. What a slap on the face of your customer. Not a friendly man. Definitely not going back here.

I like writing good reviews. This isn’t one of them.
Frankly, the only reason this business gets one star is because there’s not a selection for zero. See, I just finished sitting with a good friend as she cried her eyes out over her treatment at the hands of the Enterprise corporate flacks.
Here’s what happened.
She’d been renting a car for some time from these people — something she was forced to do due to economic circumstances. Last year, she was sitting in traffic when someone hit her.
He jumped out of his car like a jackrabbit and started yelling at her — obviously not in any pain — and that figures into this story, as well.
She’d never purchased their ‘insurance’ (she had her own) — but Enterprise wouldn’t recognize it. She wound up paying nearly $ 2K out of her own pocket to fix the damage on two vehicles.
Today, she got a letter from Enterprise — without informing her, hearing her side, deposing her, or allowing her any input, they went to trial after the man sued Enterprise for ‘pain and suffering’. The letter was a demand for close to $ 5K (an amount she doesn’t have).
This stinks to high heaven — I’m sure there’s a law against this (she was never a party to the suit) — but they’re going to stick her with the bill, and it’s just enough that defending oneself would be not only problematic, but cost more than the damages.
It’s obvious to me that this guy saw an opportunity to make money for nothing. It’s obvious that Enterprise doesn’t give a hoot about people who rent from them (in this case, for nearly two years).
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I travel a lot on business. I’ve rented a lot of cars from these people. They can count on two things now — first; they’ll never see a dime from me again.
Second, I’ll tell every person I know, starting right here.
They’ll lose more than that $ 5K.
I’ll guarantee it.

I always rent cars and trucks from this location.
Whenever I need a large vehicle to take gear to camp in Southern Oregon, I rent a truck, and whenever my family takes a road trip, we rent a small family car.
Every experience is awesome.
Aaron rented me the car this past Friday, and he did a wonderful job of getting us in the car that was perfect for our needs.
The car was very comfortable and ran nice.
I have alaways had a positive experience with customer service.
They even ask me how the customer service was.
I highly recomend this office for renting vehicles.

Nice pick up service. Pretty clean and good size car for all my luggage. No complains other than waiting a little long for cleaning up a car. Car should be ready when customers arrive since we already made a reservation ahead of time.

Staff was very friendly. They had a very small selection of cars (there was only one car on the lot that fit what we requested) but the car we got was a good one. We dropped the keys in the overnight box when we returned the car (on a Sunday) and they called Monday to confirm the charged amount –thought that was very nice. Will definitely use them again.

I rented a car from Enterprise Hillsboro, Or. When they took me out to show me the car and do a walk around to look for scratches, the car was completely wet, and very hard to see any scratches. We did find some and they made note of them. When we returned the car they tried to lay blame on us for a couple of chips in the windsheild. As I said the windshield was completely wet when we looked at the car! The car also had no wind shield wiper fluid what so ever, and the inside had stuff spilled on some of the seats. The same weekend a girl from our Co. rented a car from the Enterprise in Beaverton where our Co. has our account. The car they gave her was on empty, they just told her to bring it back on empty, and the inside was dirty! She told them to fill it and clean it before she took it. Where is the Companys that care about their customer service gone??? Needless to say we are dropping Enterprise Rental car and going to another Company that is a little more caring about their customers…

I have been renting cars from Enterprise for years now, and each time I’ve rented a car from any of your locations, I’ve experienced nothing but the utmost in professionalism, customer service, and willingness to assist. Any issues (there haven’t really been any) were dealt with promptly, and I’ve always felt Enterprise staff has bent over backwards to make me feel like a valued customer. Not so with my most recent rental.
I reserved my rental online on Sunday. Ordinarily, I rent from a downtown Portland location, but I had business to attend to in Hillsboro, and was going to be heading towards the coast anyway, so I went ahead and booked my car from the location on 4^th and Oak in Hillsboro.
On Monday, I received the customary call from the location, confirming my reservation. But instead of the usual, «Great, can we pick you up?» I was asked how flexible I was with my time, and would I be needing the car at noon «because, you know, the website defaults to noon and not everybody actually wants their car at noon.» I advised her no, that I really did want the car at noon; I had a fairly tight schedule and needed to be somewhere, so I really didn’t have any flexibility with this. She went on to say that she was trying to be proactive and was hoping that I might be a little flexible so they can make sure that they have a car, and am I sure that I can’t wait until 2pm? I assured her that I did, in fact, need the car at noon, otherwise I would have changed the timing on the website. She became short with me, and said fine; there would be a car available at noon.
I arrived promptly at noon. My car-​renting experience went anything but smoothly. Having rented from Enterprise before, I expected to come in, have them print out my reservation, do the walk-​around, and then leave the lot. That’s how it has worked at the other four locations I have rented from in the area. But no… no such luck.
Kelsi identified herself to me as the location manager, and started to get me set up. Then, suddenly I was asked for references. I was asked for my insurance card. Neither of which I felt inclined to give her, as I’d –never– been asked for before. I admit: I was becoming rather escalated at that point. The attitude of, «Gee, I don’t have enough cars, so if I don’t have to rent this to her, I can get it to someone else» was coming across loud and clear.
We get outside, and she shows me the final total. When I booked it online, it was a total of $ 58 and change. I expected about $ 65 — $ 70, with taxes. Nope. It came out to $ 128. Which was more than double the cost of the rental per the quote online. It seems she’d taken the liberty of adding the additional insurances on to the final cost of the rental without my consent. After some bickering, I finally (rather hotly, I’ll admit) said fine. Whatever. I’ll pay the money. Can I just please get on the road now? To which she replied, «I don’t think I want to rent this car to you.»
I have worked in customer service for 10 years, both face to face, in retail, and as a manager in a call center. My «escalated customer» voice came out, I faked my way through the transaction, and finally she relented to renting me the goddamn car.
In my 10 years of experience, if I had ever once laid my problems on my customer like she laid hers on me, I would have been written up for terrible behavior. From the get go, it was obvious that they were having some sort of logistics issue; had they even said something along the lines of, «We may be out of vehicles, but we’d like to help you get a rental at a neighboring location» or something indicating they care about me as a customer, I would have smiled, said I understood, and been happy to have worked with them to the best of my ability. When I have had situations in the past with other locations and my reservations, they’ve simply upgraded me for the same price, no questions asked. Instead, Kelsi wanted –me– to make concessions to them — I assume because she and her staff did not want me as a customer.
I fully admit — I was angry. However, telling me that «clearly you’re pissed» is a very poor way of trying to empathize. Telling me how I feel, talking over me, and generally treating me as though I should be privileged to be working with your company is NOT the way to encourage positive customer interactions. When a customer is escalated, you de-​escalate the situation, NOT escalate beyond their emotional level. Telling me you’re «trying to be proactive» in arranging rentals is, essentially, telling me you’re trying to CYA, and y’know… as a customer, I don’t care. I really don’t. I am sorry that there are some problems behind the scenes — I know shit happens. But as a customer, I’ve got my own stuff to worry about… not her problems.
Overall, a TERRIBLE experience. I would strongly recommend avoiding the place. Use the location on TV Hwy or Murray and Allen — they know how to respect their customers.