Cold Stone Creamery

Love this place! Phenomenal dessert for when you really want to indulge. Friendly staff. Just a consistently great experience.

I love Cold Stone Creamery! You can mix any ice cream and topping you want. And this is the only ice cream shop that has salted caramel, yum! Always nice and friendly! Pleasure to always go here. :)

Employees should wear gloves. They come from back room and don’t wash hands. Manager was not customer service friendly.

Cold Stone is a little bit of an acquired taste; it’s ice cream, so it’s obviously sweet and delicious, but the texture and flavors are a little weird to me. But, because I’m obsessed with «DIY» type places, I’ve learned to look past the oddness and focus on what I care about; mixing my own awesome creation. This location is kind of hit and miss– it can be busy and the employees aren’t always the nicest, but other times it’s a great experience.

I came into this Cold Stone right before they closed at 10PM and the two adorable ladies that were working that night were happy to serve us. My friend and I were pretty excited about getting ice cream and they seemed to share our enthusiasm. I had some coffee ice cream with graham cracker pie crust and white chocolate chips and it was to die for. Cold Stone always has the friendliest employees and this location was no exception!

I don’t know. This was a weird visit altogether. I wanted a fudge or chocolate milkshake, so my Valentine took me to get it.
The employ was just really inappropriate making comments that were a bit obnoxious.
The shake was tasty but just an awkward visit.

We went here last night so the hubs and I could enjoy an ice cream with my nifty birthday club coupon– a buy 1 creation, get another free. We were greeted with no smiles by the duo behind the counter. We ordered, then got to the register. The boy tells me he needs a printed copy of my coupon in order to keep it and can’t scan it from my phone. My bad, I hadn’t read the fine print that a printed version was required. BUT, there was a discount code on the bottom, and he said he couldn’t enter that in either? Something didn’t seem right to me about that. He told me that this location «doesn’t have all that technologically advanced stuff» to scan from phones. My husband asked him «aren’t all the cold stone locations set up mostly the same» and he said no. So we paid nearly $ 10 for ice cream we wouldn’t have normally ordered if it weren’t for that coupon-​this is a huge treat for us to splurge that kind of money (and calories!) for an ‘epic’ ice cream. Just wish the experience of it all was a little better. Place was fairly dirty as well which was disappointing. Our particular table was clean, but we sat in the corner and there was a ton of dirt caked in the corners of the floor. This location also has a Rocky Mountain chocolate factory inside. But, there is a sign on the glass case of sweets saying that they are unable to accept Rocky Mountain gift cards at that location. Man, between that and the fact they can’t scan your coupons from your phone, this place needs some upgrades in order to make their customers happy. The ice cream was delicious. I won’t be back right away though.

I’m giving them three points for consistent ice cream experiences and an extra for good customer service.
We tried to access local ice cream in our hood only to find it closed, at 8pm on a Friday night. WTF?!
Ok. Cold Stone then.
We don’t come here too much but tonight it filled a need.
Hubby ordered coffee ice cream, caramel, m&ms. Happy.
My coffee lovers delight (something like that) was coffee ice cream, heath bar chunks, almonds and caramel. Yum.
Princess? She chose pink lemonade sorbet, chocolate chips, and sprinkles.
She ate a few spoonfuls in silence, then pushed it away.
She was not a fan, it made her cry. You want kids to be able to choose for themselves but when they make a crappy choice for $ 5, then what do you do?
I offered her some of mine but she refused saying she didn’t want to take mine away because she messed up.
I tossed out the offender and explaining what happened to the nice young man behind the counter, we ordered her a new one. Chocolate, butterfingers, kit cats. All known and loved. Princess was mollified.
He was so nice and even seeing I had my money out he didn’t charge me, saying don’t worry about it. Totally sweet. And really understanding.
That actually made our night.

I go here because my bf loves the Founder’s Favorite: sweet cream ice cream, pecans, brownie, fudge, and caramel. I agree that it tastes pretty good. However, I don’t like the ice cream consistency after the toppings are mixed in.
I prefer my ice cream to be solid, not soupy. If I could put the ice cream into the freezer for a 10 minutes to harden a bit, that might solve the issue. But who is going to take their cup of ice cream home? People usually want to consume it in the store and that’s where they lose me.
The gimmick of mixing in the toppings in front of me isn’t working. With tons of ready made options (Ben & Jerry’s), I can find the flavors I want in a solid pint form at most grocery stores.

This is the only ice cream place I know of that seems to routinely run out of CONES. Yep. Twice now.
The first time this happened to me, they were out of sugar cones, and gave me a waffle cone instead. Nice, but what I wanted was a sugar cone. Still things happen, and it was no big deal.
This time though, I ordered a waffle bowl– a splurge for me. The girl gave me a waffle bowl the color of a sugar cone. When I asked for one that was not burnt, she told me that it was the last one. She then offered to give me a waffle cone, but they were burnt too. That was apparently her entire skill set for making the customer happy. I would have expected at least not to be charged for the waffle bowl. Really Cold Stone girl, if you burn something, throw it away and make another one! Don’t sell it to someone like there is nothing wrong with it.

Friendly staff. I had called early about an ice cream cake. When I got there, they were very nice and friendly. Offered opinions and great descriptions of the cakes. Fun experience and I am excited to dig into my cake :) 4 stars for the customer service though!

This Cold Stone doubles as a Rocky Mountain Chocolate Factory. Not a bad idea… I like those caramel apples, but today I wanted ice cream.
Rule #1 at all Cold Stone locations: Choose the size you think you want, but actually order the size smaller. Trust me!
That being said, I am now forever ruined for ice cream by S&S in the Portland area. My ice cream standards are WAY too high to levy fair reviews on practically any other ice cream parlors. I will try to be as unbiased as possible… here goes:
It’s cold, it’s flavored, and they make you sundaes of whatever you want. I had banana ice cream (pretty good!) mixed with chocolate ice cream (meh) mixed with peanut butter and fudge and oreo cookies. All in all, not too shabby of a sundae. Sadly they were out of hot fudge, so I had to settle for room temperature fudge, ha.
The girls behind the counter were very friendly and the service was good.

Ice cream to go! I go here when I feel like I need to pick myself up or reward myself. I start by getting a «Love it» size cup and then have them mix my favorite toppings into the French Vanilla Ice Cream. My toppings are Pecans, Reese’s Peanut Butter Cups (2) and a couple of spoons of Pineapple. I came up with this one when I lived in Ohio. People think it is strange, but the flavors really speak to me. They have so many options… they are bound to have your favorite too!

Hair in ice cream.
Told the employee that there was a strand of blonde hair in the ice cream, then handed the cup of ice cream to her. She then says, «okay,» takes the cup, walks away and went to serve another customer.
Never coming back and never going to another Cold Stone Creamery.

It’s tasty but WAY overpriced. I signed up for the club and on my birthday received a coupon for a free ice cream =)
I went there for that. Otherwise it would be a once or twice a year type of place because of the price. I thought it was tasty and didn’t think it tasted like oil or lard. The staff was friendly and it was an enjoyable experience.

Super rich and oily tasting frozen fatness, served by kids. There are some new frozen yogurt joints close by that I would recommend before going here. However, I can’t deny that they do have a few seductive seasonal goodies worthy of trying.

Today I mourn for the cows that produced the milk for the ice cream served at this location of Cold Stone. Allow me to start from the beginning. My friend and I were out shopping when I got a hankering for Cold Stone ice cream, and convinced her to stop by after raving about how good it is. I called them up first to see how late they were open, and the gentlemen who answered the phone was laughing, which caused me to laugh. I coughed slightly to clear my throat, and began to ask my question when I was interrupted by «I’m gonna hang up on you!». At this point I wondered if I had actually called a business, or if I was a victim of reverse prank calling. I asked him why and he said «You coughed in my ear and it hurt my ear so I’m going to hang up on you!» and continued to laugh. At this point I quickly asked my question and hung up. Since they were still open for another hour and a half, my friend and I decide to go anyway. I ordered a kid size dark chocolate peppermint ice cream with a chocolate chip mixer after taking a small sample. The sample was delicious. My friend ordered the same thing, and we sat down to enjoy. Now a very important lesson that must be learned in life is that you NEVER stand in the way of a woman and her chocolate, and you better make sure that that chocolate is the best she’s ever had. I don’t think I’ve ever hated ice cream or chocolate as much as I did right then. The ice cream was disgusting! It was chalky, bland, not very sweet and soupy. I could hear the chocolate chips screaming for redemption. I had already paid for an extra ice cream to take home for my boyfriend, so I hoped that maybe it was just the dark chocolate peppermint that was funky. So I ordered mint ice cream and brought it home to him. He said that it tasted like it had lard in it, and he ended up throwing it away. Needless to say, I was very disappointed in not only the food, but the service and the amount of money I wasted. Boo on you, Cold Stone, Boo on you!

I went here for my third Cold Stone experience. It was my second visit to this location. The first time I tried to come here, I left because it was so crowded and chaotic that I couldn’t even read the menu, much less order and enjoy their ice cream.
This time, it was uncrowded and I had lots of time to read the menu. Luckily we were with friends and one of them loves Cold Stone, so she was able to explain to me how things work and what my options were for ordering. She even tipped me off to the fact that you can ask for samples of their ice cream. I think she gets the credit for my enjoyable experience, rather than the two guys behind the counter that made our ice cream. Maybe they should hire her to teach a customer service seminar.
I tried the chocolate pudding ice cream and it was delicious! It was just like eating a creamier version of the Jell-​o pudding pop. I really should have gotten this ice cream. I’m still remembering the chocolate creamy yumminess right now!
What I did end up having was a small-​sized (Like It size) «The Pie Who Loved Me» which had cheesecake ice cream, Oreo cookies, graham cracker pie crust and fudge. It was good, but the cheesecake ice cream wasn’t as good as I thought it would be. About halfway through my «Creation» I felt like the ice cream was just too sour. Maybe it was the combination, not just the cheesecake ice cream, but I found myself wishing I’d gotten the chocolate pudding ice cream instead.
The concept of having toppings mixed into your ice cream to have a custom dessert is an interesting novelty. I really like Baskin-​Robbins, Ben & Jerry’s and Tillamook Ice Cream much better than here, but now that I’ve gotten past the bad service and tasted it, I think there is potential to be on my list of enjoyable places. The Sam is doubtful that it is actually «real ice cream.»
This location is close by, so it has convenience going for it. My major gripe is the service. I know it must not be the most fun job out there, but I wish the counter people were a little more friendly and/​or helpful. Take a tip from Jamba Juice — answer questions and help people who haven’t been to your shop before. I shouldn’t have to come in with my own Cold Stone expert/​guide to enjoy the treats here. Also, the store is quite dirty and none of the employees (maybe 3? were on duty that afternoon) were making any attempt to wipe up spilled ice cream or anything. My friend got chocolate on her sleeve from sitting at a table… and she was eating a sweet cream with strawberries ice cream. Yuck. I hate other people’s food residue on me!
I’m joining their birthday club so I can get free ice cream and I really hope things improve here so I can add a star!

Cold Stone Creamery is great all by itself, but that’s not what I’m writing about. I’m writing about the Peanut Butter shake that I get there!
OMG!!!
I was addicted to the peanut butter shakes that I could get at Coffee People. Had them (sadly to admit) just about weekly (and my waistline is admitting to that). But then Coffee People went away and now I have to go to the airport to get one of their PB shakes…
Enter — Cold Stone Creamry. I’ve known they were there, had their awesome ice cream a time or two, but NEVER considered getting a PB shake there. One day, the thought occurred to me, I stopped by and ordered a large french vanilla shake with 2 large scoops of PB. (Actually, I went several times and we kept tweaking the recipe until it was just perfect).
The result — these things are awesome! So rich, so peanut buttery. As I get back in my car to drive back to work, I put that straw in my mouth and just about don’t take it out until I“m slurping at the bottom of the cup.
If you love PB like I love PB and are itching for a really good PB shake — you know where to go now!