Firestone Complete Auto Care

I take my company vehicle and personal vehicle here. Good staff that always gives whatever discounts they can. It’s always busy but they always do their best to get your car done as soon as possible.

I was a regular at a local shop in California and was so happy to see a shop close to my house after moving to OH. I know several reviews have talked about how this place can be hit and miss but so far I have had nothing but good experiences. I own a 2009 Honda Civic and just in general, it really just needs oil changes, tire rotations and alignments. Thankfully I always buy my tires here so I get lifetime rotations and as soon as I buy a new car, I pay for the lifetime alignment which means I only ever have to pay for oil changes and even then I usually have a coupon or discount I can use to bring the price down further. I have had a couple of big repairs come up and they handled them in the same day and tried to find ways to help keep the cost down for me.
Reasons why I keep coming back to Firestone:
— Same day basic maintenance which is usually completed within an hour or two.
— A computer system that allows them to access my vehicle’s repair records regardless of the location I am visiting. (Super handy when you move cross country!)
— In-​house financing with 0% interest for 6 months for anything over $ 299 plus a 5% discount every time you use the card.
— Tire and battery warranties that they honor without any hassle.
I have never had a bad experience with the service reps. Everyone is friendly and genuinely wants to help. They went above and beyond getting my account sorted out when I first moved and then again when I needed new shocks and my tires had cupping wear from the issue with the shocks.
My only complaint is that my car usually comes back a little grubby. Like dirty hands on the steering wheel and on the car door. It isn’t a huge deal since I keep my car clean but it is one of those thoughtful things they could work on that would make a big difference.

Can’t say enough for this place! Our daughter attends grad school at OSU and we live 300+ miles away. When she has any maintenance needs or any other trouble with a 10 year old vehicle, these guys always go out of their way to help her out. They have been honest and not overcharged her for their service. She recently damaged a wheel due to ice, and they gave her info on where to get a replacement wheel for a reasonable price. The owner has even taken the time to talk to me on the phone to explain what was wrong with the vehicle. I wish I could take all of our cars here for service!

Asuming the tires I bought (firestone affinity) don’t fall off or explode in the next couple of days, I’m going to say they did a great job. Got the car in and out in good order. On time and on budget. They did actually check things as I knew I had an issue, that they found. I would have knocked off a half star tho, as the the brand new tires they put on were covered in some kind of white grease… I know I’m nit picking but for $ 500.00 they could have wiped off the grease or whatever…

If you need an oil change, brakes, or tires, these guys will get the job done. They are the great clips of car repair places. Don’t let them near your engine though! Went through a lot of trouble with a camshaft sensor with these guys. After 2 replacements I ended up having to go to the dealership.

Hi. I have recently change my oil n i would like to say that they didn’t do a good job! i went n do my oil change myself and notice that the bolt wasn’t tight n oil dripping. I was lucky cuz my engine could have been damage from running out oil. I’m not letting em changing my oil again!

I got new tires from Firestone and everything was top notch. They explained to me everything I’d be paying for. They offered me a free alignment and free tire rotations for life. They called me during the process to let me a problem they came across. And finally called me right when my tires were put on. This was my first time purchasing tires and it couldn’t have been better.

This is a great Firestone. I frequent it regularly for oil changes and maintenance on my older car. The employees are always very friendly and welcoming. The inside is nice and clean so you can wait inside or walk to a nearby store. As a lady, I sometimes get anxious dealing with my car because I know very little about cars. But I never felt uncomfortable or like they were trying to up-​sell me. I would definitely recommend it.

Been here numerous times for tires. Always fast and friendly.

I am not a fan of this place. I decided to get two tires from here because they had the best price. But if you want the service, all-​around best price then across the street gives you that deal. I didn’t realize that their low price doesn’t include some of the perks that Discount gives you.
Also the man who helped, which I think may have been the shirt manager, was very curt with me when I came in. I felt like he didn’t want to answer a few of the questions or give me the full service. Why I still bought two tires, blame it on my frugality which thought about money. The guy who helped me at the end was much more polite and social. I am not planning on returning here because of the great service across the street. This teaches me for listening to my pocketbook.

Firestones seem to be hit and miss. I’ve had bad experiences, and good ones. This place is definitely one of the good ones. I’m sure it depends on the staff and management. I’m not going to write the reviews I probably ought to about a couple of other locations; let’s just say I’m going to be going to this location and the Sunbury Rd. one from now on…
I have a couple of odd old cars, and these guys listened to me (the few things I know about the weirdness) and took the time to call around to talk to people who know more about them. And then spent a lot of time trying to get things right, on what is essentially a money-​loser for them (I have the lifetime alignment, which is a great deal if you keep the car more than a year or two.)
I’ll bring my cars back here for stuff I can’t do myself, from now on.

These guys were great! I had my alignment done after installing new struts then drove the car from California to Ohio. Somewhere along the way, the alignment slipped out… but Firestone in Hilliard honored the guarantee of the work of the guys in California and did a fine job. Also, the manager (I think he was the manager!) was super professional, polite and offered great service. He knew I was planning on leaving on a road trip the following day and pulled a small miracle of scheduling to get my car finished that same night. I was impressed. I will definitely take my car back to this shop next time I need service.