Appliance Connection

Wish I could give 0. Thought I would write a review while I am thinking about it, as I am having my refrigerator fixed and had to look up who not to call THIS «COMPANY»! Ray, the owner and I assume the only employee, is a complete jackass. This guy came out ordered some parts for a noven, never to be heard from again. Called his phone line which is a virtual assistant and only takes messages that he never bothers to return the call, and doesnt answer his cell phone once he has ripped you off. Dont use this company, youll just waste your time. Went down to the address listed because I was so pissed and come to find out it is a PO BOX. My head just about exploded.
He actually did respond when I filed a complaint with the BBB, and said I was told multiple times the status of the part and when it would arrive. So I guess you can add dishonest to that list also.
If you want a good company try Authorized Appliance Repair Company, this guy came took 5 minutes to look at it said the part would be here in a week, week later showed up took 15 minutes to install it. Good as new, havnt had a problem since.
I cannot stress enough! STAY AWAY FROM THIS COMPANY!!!

This is the worst Appliance company I have ever used. My extended warranty company used them to repair our stove. It has been over 2 months now and I still cant use my stove. They do not return my calls and there is no communication at all to update on the status of the reapir. Even worst when they did schedule an appointment to repair they didnt even show up. I even waited for 4 hours and not even a courstesy call. IMHO save yourself the frustration and choose another company!

Appliance Connection service was referred to me for waranty service on my fridge. He came out 3 hrs late the first time. He was at my home 3 times to repair my fridge. The final time he actually left it in worse repair than it had originally been. The owner/​teck Ray, was late, lied to me about when he would be at my home, that he would follow up with me regarding a repair and even the part/​type of work he would perform. I’ve left numerous voice mails. I know he screens his calls as I had someone else call on my behalf. He looks very professional, but you can’t tell a book by its cover. I’ve never experienced such poor business practices from a repair person. If the situation was taken care of the first time, i would have been impressedl. Now, I’m beyond disappointed. This repair company is not worth my time.

I wish there was a way to give zero stars. I purchased a built-​in microwave over the internet and it stopped working after 5 days of use. I couldn’t return it and I was stuck dealing with the warranty/​manufacturer. Everything was completely covered by Frigidaire and they referred me to several local authorized repair companies. I chose the Appliance Connection and they quickly responded to my house on Oct. 20. The repair person, Ramone, said it needed 3 parts costing over $ 200 (didn’t matter with warranty) and it would take 2 weeks to receive the parts from the factory. He said if I haven’t heard from him in 2 weeks, to call, confirm the parts had arrived, and make an appointment. I called two weeks later during business hours, couldn’t get through to a person, and I left a message. I never heard back after a week, and I called again (during business hours, no answer, left a message). Another week went by, and I called again. Same thing. I called Frigidaire on Nov. 29^th, they tried to get through to Appliance Connection, but also had no luck. Frigidaire referred me to another repair company, East Valley Appliance Repair. They responded a day later, determined it needed only one inexpensive part, and that the previous repair person had removed several parts from the microwave! EV Appliance Repair returned with the part less than a week later and fixed our microwave. As of Dec. 10, I have never heard back from Appliance Connection.

Scheduled twice to repair a dishwasher. First time, got a call to say he was running behind and he never showed or called. Second time, after repeated calls, no one showed and we never got a call.