Steve Appliance

This guy was sent out to my house by my home warranty company to look at my dishwasher. He was at my house for a total of 30 seconds and pretty much said it was our fault that the appliance is broken. We let water dripped onto the panel from the counter and shorted the control. He sent a report saying that shit to make the insurance company deny my claim because he said it’s not normal wear and tear. I didn’t buy this dishwasher and the top panels are all seal from water. And the house is 10 years old. So if it’s not normal wear and tear how does the water get in there in the first place. We wipe the counters clean after every meal everyday!!! Horrible tech, horrible service… negative stars all the way around. Don’t use this company!!!

My home warranty company sent this guy out. He misdiagnosed the problem with my dishwasher. Gave the warranty company information he didn’t give us and now I’ll have to replace my dishwasher and it won’t be covered by the warranty company. Left a message for him to call me regarding the situation. He didn’t bother to call back. All of these reviews can’t be wrong and he must not give a rip because he’s getting plenty of business from the warranty company and as long as they send him customers, I guess he doesn’t have to care.

Steve came out because he was sent by our home warranty company. He looked at our fridge that was not working for a minute and left. He didn’t ask for or collect payment for the visit. He then told the home warranty company that the fridge didn’t work because the control panel was not working. He said it was not normal wear and tear and it was our fault. We have no idea how he came to that conclusion. He never returned my phone call asking him to explain what he meant since we didn’t do anything unusual to the fridge. Our home warranty company made us pay him $ 60 for the visit, even though he provided such poor service. Stay away from him.

Very unreliable and a liar. The guy Steve came to my house and checked out our microwave. The serial number that he was looking for has been worn out so he was unable to read it. He said he would be back and check it out but he had toKrebs bcus he has «a lot of customers» (more like, «a lot of BS and I’m too LAZY»). Anyways; the next day he calls my HomeWarranty Insurance and tell them a BS statement that the handle on microwave is broken by force. Obviously they believe this LAZY Asz. First of all, how old is the microwave (over 5 years old)? Second of all, if the handle was «broken off by force», wouldn’t that mean something is wrong with it to be forcefully opened? Third of all, be professional and have the dignity to tell the truth. BTW everyone, discontinue or do not go with AMERICAN WARRANTY INSURANCE. If they are willing to hire this type of ppl to work on your home and have the nerve to tell you to go find another inspector and show proof of damage, obviously they are also at the same level of dignity and unprofessional as the ppl they hire. I would have been on if they hired someone else to evaluate the condition of OUR appliances. SO I ADVICE ONE OF THE TWO OR BOTH; DO NOT DO BUSINESS WITH STEVE «BS» APPLIANCES AND/​OR AMERICAN WARRANTY INSURANCE. BOTH ARE UNRELIABLE.

Poor customer service etiquette and reports false information. Service men was at my home to repair my appliance. He told me that he has to search for the parts since my serial number was not available. Told me he will have to look through pictures to find it and have to order the part. He said he will report the finds to my warranty company…
The next day I get a call from my warranty company saying they will NOT repair or replace my appliance part due to force and not normal wear and tear.
Nowhere did he ask me what happened. He did not inspect the damage, only search for the serial number. That was it. I have own my home for a little over 5 years now and the appliance came with it. Its wasn’t newly modern appliance but that was ok. Along the 5 years, it has been use enormously by many of my family members. I am a homeowner who values her property. I did not damage my appliance by force.

If I can put zero star i will do it horrible customer service they never call you back. They replaced the dishwasher rack for me they brought the wrong size in order to replace it they asked to charge me again and it was their fault. Stay away they suck

Unbelievably poor service! Please stay away from this extremely unprofessional & rude appliance repair outfit, I could not consider them a company by any means.
First off my initial experience with this repair man named Steve went okay until after he left and and I realized he was wrong in telling me my dishwasher handle was not broken, when he performed the «so called repair» my dishwasher wouldn’t start and the handle would get stuck and would not allow door to close properly. When I pointed it out to him he discounted my concern & said abruptly «no it’s fine, it’s suppose to be like that». I should’ve of argued the point but thought he was the professional, I was terribly wrong! He cleaned out the dishwasher, reset the dishwasher & left, said it was working fine now.
A week goes by dealing with the same faulty handle & dishwasher itself not working properly, it finally would not start at all again. I called my home warranty company and explained I needed to set up a return visit with Steve Appliance for recurring problem and unsatisfactory repair. They put in another work order and told me they should be in contact with me to set up another appt. but I did not here from them. I had to call home warranty company again & they called Steve Appliance only to have a very unfriendly lady named Aksana set up return visit. She did so, but she told me there soonest appt. was a week & half out just like the original appt!!!
Fast forward to appt. day which was on a Sat. With a time window of 11:00am to 3:00pm. I called the Fri. Before & asked if she could call me when the Technician was on his way since I have a family & errands to run on weekends, she said she would. Well, she called me Sat. morning @ 10:50 & said the tech would be at my house at 11:30. I said great, I’ll be there. She calls back @ 11:14 and tells me that the technician was there and had been waiting for 10 min! When I reminded her she originally said 11:30 she got annoyed & said «well that’s just an estimate» I said ok I’m on my way I’ll be there in 5 min. She said ok. I show up to my house @ 11:20 only to be greeted by my neighbor telling me the repair guy just left mad saying that «I should’ve been there & I had an appt. & he’s not gonna wait any longer!» I immediately called Aksana back several times within minutes of speaking with her, NO ANSWER! Left a message & my call was never returned… What a joke of a company, how these people stay in BUISNESS is beyond my comprehension!
DO NOT HIRE THIS APPLIANCE REPAIR SERVICE!

Wow, the guy who came out couldn’t fix a sandwich let alone a dishwasher. His «diagnoses» didn’t make sense at all, to make matter worst he said it didn’t meet code because it didn’t have an air gap. Well because of this guy telling the home repair insurance company it wasn’t at code (it was the whole time) they put the breaks on repairs until it was at code. they gave us a chance to pay for our own inspection and they would listen to what they said then determine what to do. Because it was a new home purchase now we have to call the real estate person and the home inspector who’s report stated the home was at code including the dishwasher. So now the agent calls the insurance company and got them to send somebody else out and the home inspector had to come back and show us that there was an air gap and the dishwasher was at code. The new repairman came and did an actual diagnoses and confirmed the dishwasher is a code and needs a new control board. STEVE APPLIANCE caused several people a lot of time and money because they do not appear to know what they are doing. Stay away from them.

Does this company check voicemail or answer their phone? I have called a few times requesting them for a callback but have received ZERO phone calls this past week and also a few months back. You may want to consider other appliance repair shops who will communicate and respond to their customers better.