Midas

Had new muffler installed on my 61 Dodge Phoenix. They did and excellent job. A few months later the car sounded a bit throaty on the exhaust. I figured I needed additional work dome on other portions of exhaust system. They took my car with only a fifteen minute wait. They identified the issue as a coupling was getting loose that they installed and decided best to weld it which they did. They did not charge me anything for this. They could have easily told me that this was additional work and I would have gladly paid it. These people do great work. They are honest and stand behind their product.

Bryant was super nice and helpful! He gave me multiple options and took the time to explain them to me. I’ll definitely be back!

Replaced front struts but failed to tighten sway bars and did no perform an adequate road test to ensure the repair was complete. Left premises but needed to return and leave vehicle for a second day while they figure this issue out. Manager attempted to sell multiple additional services (rear brake replacements, belt replacements and rear strut replacements) none of which were required. Have subsequently taken the vehicle to a reliable mechanic to check these items and have confirmed none were necessary. I can only assume the Manager was short of his sale quota. I will never return. If you plan to I would suggest you go at the beginning of the month!

Great service today. Had my headlights replaced here 7 or 8 months ago and they were now going out again. Drove in and replace them both within five minutes no charge, in and out quick and easy thank you guys great service

I brought my car in for an exhaust system problem and was so pleased with the service I received that I felt it was necessary to write a review. Under new management, Bryant, the Assistant Service Manager, and Ray, the Store Manager, did a great of explaining the problem and giving me a number of options for repair. I chose the one that I was most comfortable with and the work was done as promised. I have seen negative reviews for this Midas under the previous management and am happy to write a positive one now.

I realized that my brakes were feeling very light and hitting all the way down to the floor on slow stops. Scary. I just moved into Highland Park about a year ago. I drive by the Midas everyday and realized that is where I can go on a whim. I met with Ray Dwyer and he said that they will have to run a test on my brakes. It turned out that I needed new rotors and some other items, including new tires. I waited max about two hours. When the work was all done, I drove home, Unfortunately, I realized the same symptoms were there. I went back to Midas and told them that the problem is still there. Unfortunately, it was something else they did not identify. They took me to the garage and showed me the brake area, and then I realized that one time I accidentally poured motor oil (just a tad) in the break opening — instead of the motor oil area. They were happy to know that I realized what the problem really could be. They offered to continue to flush out the system until the symptoms went away. They even offered a loaner car at no extra charge to me.
We finally got the problem resolved. I was very grateful. I had professional service, detailed explanation to what could be going on. I had diagram and samples shown to me what was going on. Good consulting, good communications and very much super customer service skills. Please rate this a high star five.

I had a flat tire about two blocks away from this location. they took me in right away. during my wait I checked out the reviews on Unilocal and it was mixed. after reading more reviews I asked the person behind the desk if it was under new management, new mechanics etc. and they said yes. these guys deserve 5 stars they took care of me quick and price is reasonable.
new manager new technicians… these guys are great. I highly recommend these guys.

Ray the manager seems to be a good guy. I came her with a few quotes in my pocket from other shops and their price was less and the job was done very quick. I was happy that no additional services were added and that the TV. was working. I would not recommend the oil change as the price is extremely high.

Was very leery of coming here due to the bad reviews, but I was in a pinch. Spoke with Ray told him I needed an oil change and my brakes checked. I knew I needed brakes or soon would. Ray called me and said I had about 10% of wear left on the brakes. Contrary to trying to sell me a bunch of unnecessary things. This was a refreshing surprise. I went ahead and had the brakes done as I was heading out on a road trip. Another plus was I was able to get a car for $ 28 from Hertz next door. The price was fair and the work done on time as promised and professionally. Maybe they are trying to change. They did right by me. I would go back.

I have been here twice for am oil change and the service was fine. They are friendly and reasonable. I was however a bit disappointed when they broke my rear wiper to replace it and did not mention it. I found out when I arrived home. They stuck the broken piece back on and did not secure it. It fell off in my driveway so luckily I was able to glue it back in. They could have apologized. Otherwise the oil change service was fine.

I recently took my car here and was very happy with the service. I was especially impressed with Andrew, he was very friendly, knowledgeable, and most importantly HONEST!!! I highly recommend Andrew and will definately be bringing my car back here.

This was my experience, you can take it or leave it.
Took my wife’s car in because engine light was on for them to run a full diagnostic. $ 92. Not unreasonable for the right amount of work. Was called shortly after drop off and told the throttle body needed to be replaced. It would cost $ 1,069 dollars. Asked for the details as far as parts labor etc. Part cost for a new one was told $ 618. Did my research, and this wasn’t retail, it wasn’t premium, it was 150 — 200% on top of what this part should cost. And I don’t mean wholesale. Everyone has to make their money. Called some other places and they both said a throttle body replacement should be a $ 500 -$ 600 repair.
As I learned further, there diagnostic work was nothing more than downloading the fault code. Even online for this code says option should be to check sensors and clean the throttle body first as it is easily cleanable. They did not have my car long enough to determine the throttle body could be so far gone as to necessitate a replacement.
When called and told them thought part seemed high they reached out to their supplier and said could get it for about $ 100 less. Still over a $ 900 repair. When said no thank you, I’d like to pay for the diagnostics (overpaying but whatever) and pick it up, I got disconnected. Called back, and they said ok, come pick it up.
Auto Repair service is 100% about trust. I don’t feel they are trustworthy. You can slaughter a sheep once or sheer it forever. They go for the slaughter and don’t care.

Went in for an oil change Saturday and was informed:
1. As there was a screw in my tire and the tire was patched 3 times, it could not be patched again.
2. Inconsistency in the thread on the tire based on his analysis, due to shocks.
3. New shocks required due to number 2.
Cost = $ 950
I paid for my oil change and left. Called a garage locally in Deerfield (Shell) and asked for a patch on my tire and he recommended a rotation. The Shell garage did not see an inconsistency in my patched tire.
Cost = $ 40
Although an oil change is cheap with Midas, they somehow point out weaknesses in your car go gain more business.

I gave it to Bob on the phone tonight. I never go in there because frankly I hate how these places are known for taking advantage of women, so I send my mom haha. And they tell her my tires are run down. Ps hhn. They replaced a right rear bulb which went out in a week and now he’s blaming it on a short fuse and I said well maybe its just the bulb and he said well if it was just the bulb then it’d be just the bulb for just about everyone who comes in. which makes no sense. So then I said. I really do not appreciate you or anyone trying to take advantage of me or screw me over because I’m a woman «Ohhh I ain’t gotta screw no one over I got 3 daughters I don’t screw over kids or older people blah blah» «oh ok sir well forget it but I just want my bulb replaced and you owe me a new one «click. Hang up. I don’t think I will be going in for my bulb that I did in fact pay for. This place is a dump hole. Please for your own sanity avoid it at all costs. These men have no idea what they are doing and they also need to learn how to treat women like queens.

Don’t trust them anymore. We had been taking our cars here for years and had been very happy and felt they were very honest… Until a few weeks ago. Brought the car in for a standard oil change and tire rotation. They refused to rotate the tire saying the rear tires were too worn. (The tires had less than 10,000 miles on them and were less than a year old. They blamed the bad shocks and struts, and told me it would be over $ 1,000 to replace. I took the car to a family mechanic whom we know well and trust. He said tires and struts looked 100% fine. As did the dealer that we brought the car into weeks later for unrelated work. Bottom Line, I no longer trust them, and will never ever bring another car into this midas shop again.

No matter how helpful they sound in the store, beware! I went in for an oil change and new battery, they came out telling me that I needed an estimated 3000 dollars amount of work done on my car. I told them I would like to get a second opinion and the man behind the counter said that at least I should get this one thing done (something with my steering) because they were dangerously stripped. I said fine and instead of leaving with a 100 dollar bill I left with a 783.29 dollar bill. Fine. I paid. But as I was driving I noticed my steering very screechy and my car kept stalling when I put the air on. I also noticed they didn’t top off my fluids, nor did they replace my wipers which was stated would come with the oil change. When I took a look under my hood I found that they didn’t even place my battery cover on and it was sliding around under my hood, they also didn’t give me the right size battery. Lastly, when changing the battery they dislodged a hose which was causing my car to stall… this Midas is only looking to make a profit and not to solve the problem. Definitely will NOT be going back.

I needed my oil changed and since I was visiting some friends in highland I decided to stop at this midas I was greeted by the manager Bob who told me he would get me right in. during my wait the manager invited me into the garage area and went over some items in need of service I told him I couldn’t have them done today and he said I understand and asked for my business should I decide later to get them done I didn;t feel pressured and very comfortable at this shop I will possibly have these needed items done here since I liked the service and the manager Thanks Bob and the midas crew for giving me that midas touch

I recently went to get brakes checked out on my car. I was advised that I need the front brakes (pads and rotors) and the rear brakes (pads and rotors) replaced. Given an estimate of over $ 1000. Took it to BMW dealer. Was advised that the brakes are fine!
Beware these guys! They know not what they know not.

My car needed a very minor repair to the muffler so I consulted Unilocal to select a muffler repair shop in Highland Park. There were two listed and both had bad reviews. I decided to try this Midas despite the bad reviews because of the name recognition.
I called the shop to see if they would take an appointment and they don’t. A few weeks later I took the car in on a weekday in the early afternoon. There were some people there waiting for their car repairs to be completed. I waited for someone to help me at the counter. After a while he finally showed up. He told me that he was busy right now and that it would be at least an hour before he could get to my vehicle and that I should come back. Ok that seems fair. I asked if I would keep my place in the queue. «No I would not“‘ he said. But if I come back in an hour there could still be an hour or longer wait. «Yes, that could happen,» he said. «So you don’t want me to stay and I should come back?» I said. «Yes» he said. I don’t think he wanted my business at all. Even when I explained what he was asking me to do made no sense he didn’t get it. He had a very take it or leave it and smirky attitude. I decided to leave it and remind him that he deserved every bad review that he had.

DO NOT EVER GO HERE!!! I WOULD GIVE A 0 STAR RATING IF I COULD!!! They will try to rip you off in any way that they possibly can! I went there to get an oil change when I was 16, and this employee by the name of Jeff told me that I have to tip him… I was getting my keys back and Jeff said, «Do you have money for the tip? The man who serviced your vehicle needs a tip.» He went on to say tipping was customary & I have to tip him. I am outraged that he even tried to blatantly rip me off. A con like this is not a freak accident, but a reflection of how they conduct their business I am honestly surprised they are still in business, hopefully it is not for much longer. You cannot trust these people anywhere near your car…