PictureFrames.com

I went to a local frame shop to have an 18×24 print framed. Was quoted $ 626– totally ridiculous. Tried one more local shop but they didn’t have any black frames that I really liked. So although I was very skeptical of ordering a frame off the internet I decided to give it a shot.
The cost of the frame was extremely reasonable even with the $ 22.95 shipping and $ 14.50 oversized carrier charge. Also I took advantage of a 15% off coupon code.
I decided I would just get the frame here and have the mating, glass and everything else done local since I wanted to ensure the mating was a good color match and I wanted real glass instead of acrylic.
Picked out the frame and ordered on a Thursday, it was delivered the following Tuesday. I have to say the frame is extremely nice, I was pleasantly surprised by the quality and feel. I brought it to Frame Warehouse the following day to have everything else done and even the woman there commented on the frame saying it was really nice.
So why 4 stars instead of a perfect 5? There is one corner that isn’t completely flush, it’s off ever so slightly, not much but its there. Some folks looking at the print on the wall may never notice it, but its there — good thing is that Frame Warehouse said they can take care of it. A little more attention to detail and it would have been perfect. I would definitely buy from here again. The frame with all the shipping charges was $ 118.48, the local cost to have everything else done — $ 154.44 for a total of $ 272.92. Compared to the $ 626 I was quoted for everything locally– not bad, not bad at all!

THEIVES!!! I placed an order online on a Sunday night. They of course billed my card instantly, fine. After seeing that it would not be ready for an art show in time I cancelled the order 8:30 am that next day Monday. No problem they said. The problem is 7 days later no refund, no credited invoice memo etc. they just simply took my money. I called and they said oh yeah we put it through. So I said can you email me the credit notice? They simply emailed me a regular email that said «we issued you a refund» nothing like a credit memo or a real document, just some persons personal email that said «we refunded you» so now I have to go through fraud protection through my credit card company. As for the people complaining about the fake shipping fees are totally correct. In my case an $ 82 frame came to $ 152 with no glazing or backing, etc. these people are shady, shady THEIVES !!

WARNING!
All is not as it seems with this website. They are a complete bait and switch shop! As you are shopping for frames, the pricing looks reasonable, but at check out you should expect exorbitant shipping costs which I did not notice as I submitted my order. Once the frames arrived, you realize that you have to build them yourself. In addition, backing, matting and glaze was NOT included with the purchase and would need to be ordered at an additional cost. I was quoted over $ 100 for just 1 of the unbuilt frames!
When I asked to return the frames, they wanted to charge me the ridiculously high shipping fees once again. Shipping alone was more than the cost of the frames.
There are plenty of other businesses to choose from. I strongly suggest you stay away from this terrible business.

I bought a very simple frame for my son’s room. When you start online the order it looks like you can have a decent price but you end up with a very expensive final price for a very small frame. The reason why I give it 1 star is because not only the high price was a surprise but specially for the quality of the frame a received. It was a cheap wood not well assembled. A corner was opened, and it’s the side that faces out so you can clearly see it. Disappointed

I ordered «print and frame» work online and paid $ 360 to have my illustration mounted. They managed to frame it off-​centered and is very obvious. I do not know how anyone who is sober could do that. I called them twice and wrote to them several times but they gave me this «we will get back to you» routine and completely ignored me. Never responded to my repeated inquiry. HOWEVER, they keep emailing me a daily advertisement. They are so unprofessional and they just want your money. Please stay away to save yourself a frustration.

I’ve ordered several time from these folks, and they have shipped correctly and promptly each time – except for one minor foul-​up. That foul-​up is why I’m giving them five stars.
I’m a big believer that nobody’s perfect, and that you learn a lot about a vendor by how they handle their foul-​ups. On a recent order,
accidentally shipped the wrong hardware kit for a frame that I had ordered. I called, and the CSR was very polite and arranged to have the correct kit overnighted to me. I don’t think you can ask for more than that.
Bottom line – good prices, good quality, and good people.

After looking for a place to get custom framing I came across
and I can’t be happier. I ordered my frame and it was delivered within a week. The frame was beautiful and the customer service was great.

I have been ordering from
since 2012, and have always been very happy with their products. The only reason this review does not get 5 stars is my last order got completely messed up. As a firm whose whole business is printing, mounting and shipping framed works, they fell down on all 3 of those components. HOWEVER, their customer service was also VERY RESPONSIVE and fixed it all. It took much longer than it should, but I finally have my much-​awaited framed family portrait mounted in our living room, and it looks fantastic.
The quality, price, and service offered by
is really top-​notch. They 100% need to re-​do their website to make it more user-​friendly, and probably overcome whatever the recent obstacles were that got in the way of this particular order, (and possibly others), but I have confidence in them and will continue to use their service.

Ugh. So, I spend hours– literally– getting my order in perfect order. Then they call me to tell me that they can’t do two of the six frames so they’ve canceled that part of the order.
Two big as ifs here:
1) as if I can take a call in the middle of the day
2) as if I want some of the frames if I can’t have all of them
So I try to call. They’re closed. I try to use their online chat. Closed.
So I leave a message. It says, please cancel the whole order if you can’t do the whole order and please communicate via email because with my work, I can’t take a call.
What do they do?
They call. To tell me they’ve issued me a store credit.
Best part?
The call comes in at seven in the morning.
They run a national business, but haven’t caught on to the idea of time differences?
In short, I have no faith in this company.
Use someone local. Go in to the shop.

An extremely talented friend of mine drew me an original watercolor of a jackalope in a suit. Such a unique piece of art clearly must be framed! The last set of art I tried to get custom mats for cost me over $ 45 per mat from Joanne Fabrics (for prints that were no more than 10″ x 10″!). So I decided to take my business to the web and after checking a few different sites, ended placing my order from
. Their website was easy to use and the prices were much less expensive (including the cost of shipping)! I received everything in pristine condition and now my art is just waiting to be hung! I would definitely recommend
and will use it in the future!

I needed a rather large frame and was having a hard time finding the frame I desired here in Hawaii. It would have taken months to order the profile I wanted and would be cost prohibitive.
I decided to look on line and came across
and read some reviews some good and some not so good. I decided to chance it and ordered a gold leaf frame acid free mat and backer and the UV safe plexiglass.
The cost would be a third of what I had been quoted on island and hopefully would get the nice frame I had wanted.
Ordering was very easy and the extra shipping to Hawaii was an extra $ 24. I had been concerned about the shipping but shouldn’t have been.
The box arrived 2 day UPS and I was impressed as to the quality of their sturdy box and the care they had taken in packing the frame. It was in perfect condition and came with instructions on how to insert the glass and artwork. It was so simple and the results were as beautiful as any frame shop!
I wouldn’t hesitate to use them again. They have a great selection of frame stock at the right price and add to that the quick response and quality packing and shipping and you’ve got a winner in my book.