FedEx Freight Priority

Delivery was scheduled for an item I desperately needed today. We had about 2 – 3 inches of snow fall last night, just enough to cover the grass. FedEx canceled the delivery. Are you kidding me?! We are in the mountains. A few inches of snow is routine in the winter. If there was a foot of snow on the road, I get it. But the roads are mostly clear except a few unpaved side roads. Local mail service and UPS delivered on time today but I guess it was a good excuse for FedEx to take the day off. Every single time I have an experience with FedEx it is negative. I guess that’s why everyone uses UPS or some other delivery service. Thanks for nothing FedEx! I SUGGEST EVERYONE USE ANY SERVICE OTHER THAN FEDEX WHEN POSSIBLE.

Like most people these days, I purchase a ton of items online. This week I bought several replacement air filters for an IQ Air room filter that I use in my bedroom. The air cleaner uses three separate air filters to purify the air and those replacement filters aren’t cheap. I bought the replacement filters directly from the IQ Air US headquarters. IQ Air chose to ship using Fed Ex.
My order was entered on June 8 and delivered June 11 by Fed Ex… to the wrong address. Thankfully, I had been following the tracking number and shipment status online, because that’s what alerted me to their error. Online it said, «Package left at front door.» Wrongamundo.
As soon as I caught their delivery error, I called their 1 – 800 number and reported a free astray shipment. Fed Ex customer service entered a delivery dispute claim. She took my information, gave me a claim number, and said that someone would call me later. She did not apologize for the error, and in fact, she didn’t seem very interested in my situation or me as a person. I found out later that this same lady in their customer service center had entered a WRONG phone number. The bottom line is that I would never have been called due to this second snafu.
I finally decided to get out and walk the neighborhood to see if the FED EX driver had left the package at one of my neighbor’s house, which turned out to be the case. The «funny» thing is that he left it on the porch of my next door neighbor, right under their address marker which was clearly different from mine. So the Fed Ex driver was inept, stupid, AND blind.
I was nice enough to call into Fed Ex’s customer service and report that I had found the package. That’s when I learned that the previous customer service lady had transcribed my phone number incorrectly. Guess what? So did the second lady that I spoke with. She said that she entered eleven numbers as my phone number, and she repeated back a phone number that was no where near correct. Derp! Three mistakes in one day! What kind of impression would this make on anyone?
My impression of Fed Ex today from shipping to customer service to customer service again, is that their freight service employees are a bunch of chimpanzees. I have never had the first problem with having a UPS package delivered in twenty-​five years. I have had to go to Fed Ex’s terminal TWICE previously to pick up undelivered packages, and if I hadn’t found the package on my own, I would have had to visit their terminal again tomorrow.
The Fed Ex shipping center in Conover has been okay, but the freight delivery terminal in Newton… not so much. I get the feeling that they just don’t care on a corporate and/​or local level.