Firestone Tire & Service Centers

Been coming here for the last four years and have gotten state inspections, oil changes and tires here. My most recent trip is the one that prompted me to make this review. Hickam Firestone did a state inspection on my truck and I ran into complications with it and they worked with me to get my truck fixed and a passing rating at an affordable cost. Thanks to the Firestone employee «Kim R.» who helped me find the answers and the services I needed.

Can I put no stars? Like many others, I come here for new tires or routine maintenance. I came here yesterday with one of my tires penetrated by a lousy nail. The guy at the front desk took it to one of the workers, letting me know that it was a 50 – 50 fix due to the location of penetration of the nail. A few minutes later he came back saying the guys can’t fix it (patch it) and tried to get me to buy a new tire. I told them that I would try the NEX Tire Center (who were a greater deal of help than this POS Firestone [5 Stars to NEX TC]). Pictures will be posted, crediting NEX Tire Center for a job well done. Don’t go here for tires. Go to NEX Tire Center! F you, Firestone!

This place was under investigation for stealing VINs. They cleaned house and hired new staff; be very careful – take your business elsewhere. Wish they got removed from base. Horrible reputation they own.

Terrible customer service. Got 4 new tires and when I picked my vehicle up the front quarter panel creaked with every turn, acceleration, and deceleration. When I took it back in they said it sounded like the suspension was squeaking and to get second opinion from dealer. Took to Cutter and they said the quarter panel was moving/​creaking. When I called Firestone to have them look into it further (because it didn’t make this God-​awful sound when I took it in) they said that unless it has something to do with the tires then they won’t do anything. Management can do better than that. Never going back.

This place is the worst. If you can avoid taking your car here, do so. Here’s why this place sucks SO bad:
horrible customer service (guys lying to your face about time quotes)
DISHONEST work (says things need to be fixed that are not broken, don’t fix things that they say they are fixing)
Overall poor service (return your car to you with the spare not put back, your hood still up, etc.)
You can just feel them lying to you & that they have no clue what they are doing.

I don’t understand the low ratings. I was here for 8 years and took my vehicles here all the time and they always did a great job. I recently took my van in for a power steering problem. The Chevy dealer wanted way too much and wouldn’t be able to look at it for a month and didn’t even have the part. Made a appointment that worked for me. Dropped it off at firestone the night before, it was ready the next afternoon for way less than I expected

Located in Hickam AFB, right next to the gas station.
Clearly this is not the place to go if you are trying to look for a deal or to save some $!
They quoted me $ 105 for an oil change. Which is 25 bucks higher than the dealership. I paid 93 which what I originally paid for last time due to being charged wrong (???). They also called and offer to change my winds shield wipers and said they’d 69 bucks!
Service is slow; customer service is okay. While an oil change took almost 3 hrs!
Waiting room is small, terribly hot and overall uncomfortable.
I do not recommend this place. Other than the lifetime rotation (which may oblige you to come back to this place for other services to save gas) it’s seriously a rip off.

I’ve bought tires and alignment here several times over the years. The tires were great, the employees were helpful and friendly. Pricing isn’t always the cheapest on the island, but usually very good and worth the couple of dollars more for the sake of warranty and convenience.
Their only problem is that they are very busy: there are always a lot of people and cars there. I’m guessing they do more business than all the others.

I literally always have the worst experiences here. We brought our volkswagen beetle here for new spark plugs, and because it was broken down, they recommended their tow truck driver. Was okay with paying a lot of money, until I went to get in my car and the glove box was broken (it wasn’t before I brought it.) However, they denied that they did, blaming it on the tow truck driver, who coincidentally, blamed it on them. And no one fixed it. I thought maybe it was just a once in a blue moon mistake and that no way could they mess up an oil change… they broke my dipstick and said it had come in like that. Fast forward to today, had to bring my car to the closest place possible because the check engine light was on. And i love really close to firestone. I brought my car in (taking pictures of everything before I did) and it seemed like it was going to be a better experience. The next day around the time thy said they were going to call me, they never did. So i called, got put on hold, twice. And then they told me they put the wrong part in and I could pick up my car (not all the way fixed, or… they’ll TRY to fit in fixing their mistake the next day). It would have been nice if they had at least called me to let me know they had screwed up.

I’ve gone here for inspections, oil change, tires, and other maintenance. At first I was going to give them a decent review not having seen anything the other reviews said. But now, if I could give negative stars, I would give them a negative ten.
The good:
— location
The Bad:
— everything
— rip off
— every time you go in they find $ 500+ work to be done, even if you just had work done
— horrible customer service
— can’t keep their word on timeline
— don’t care about you
— can’t even explain their own business practices (billing, etc.). «That’s how it is in the computer…)
Bottom Line: GO SOMEWHERE ELSE. You may have one good experience, but your horrible experience will come if you give them your business.

I really don’t understand why this place gets such low stars. In the 3 years that we have lived here we have had all of our vehicle work & inspections done here. They do what they say they are going to do. They do what we ask them to do as well. Plus, they keep pretty good track of all of our maintenance.
My only complaint with them is their timeline. They can’t seem to stick to when they say «it» will be done. So, we have learned to turn our vehicle in the night before so they can work on it first thing the next day and then by the end of the day it will normally be done. Its not a problem for us. But I would advise against waiting on a vehicle to get anything done… and that includes a simple oil change. They just have more business than they do staff & bays.
Another overall problem with Firestone has nothing to do with this store, but rather their credit card system. You can save 5%, but its not worth it. They don’t send you a bill and only send late notices. Yes, yes, this is the individual’s responsibility, but wouldn’t it be nice to get a bill as a reminder and a due date at least? I think so. But you can inquire and inquire and inquire and you may forget about it until 2 or 3 months after it was due and then the late stuff starts coming in. In short, its not worth the 5% savings… don’t do it! Been there… done that… closed the card and now everything is back on the Visa or cash… whew!

Customer service was good BUT the the service provided took double the wait time ! And it wasn’t completed! they forgot to put the sticker on the back of the car and had us wait for the 3^rd time (hrs later) when we noticed and came back!!!
A free oil change does not make up for that! Time is money!!!

Truth be told despite the convience of this Firestone location, I have avoided it like the plague due to previous negative experiences at Firestone locations where I was consistently upsold, and/​or asked to make bogus repairs. Last weekend when I had a «shit or get off the pot» moment with my safety, I figured I would give this location a chance, and not hold the transgressions of other locations against the staff here.
Despite the fact that they were extremely busy, and seemed to be understaffed, they were able to take care of my vehicle in about an hour. I was already aware that my left rear turn signal was out which I made them aware of, and had to have that fixed in order to pass inspection (and since its necessary to avoid being ticketed, etc.) Within the promised timeframe, my car was repaired and inspected and there were no additional items suggested which made me happy. The only odd thing I noted was a $ 5 fee to inspect the window tint, but I’m sure it’s legit.
I’m still unsure as to whether I would come here for maintenance and service, but thanks to this Firestone I no longer have an awful taste in my mouth regarding all Firestones, so thanks!

Can’t speak for everyone that works there. But the techs and receptionists that I interacted with are either clueless, or just lazy and acting like they are. Went in for a intermitten turn signal. Took an hour and a half just for them to tell me it’s a bad power module which was 1300 and on national back order… really… 1300 for a turn signal? They still charged me 125 just for them to tell me they can’t fix it. Asked for a discount since they did not do anything but waste 2 hours of my life. No deal. I went home and had an electrician friend look at it and he changed a 50 cent fuse… it fixed it. You’ve been warned

The people here have always been super nice and professional, they’ve always gotten the work that I’ve taken my vehicles in for done perfectly as well. I had to take one star off because they are usually backed up & always seem to be at least an hour behind the estimated time they quote you. I’ve only had tires & alignments done here, so I can’t tell you how they are with other jobs, but for that stuff, you can’t find nicer guys on the island to do the work for a good price!

Do not bring your vehicle here, the associates are rude for one. They will try to rip you off in a heartbeat. Tried to charge me over $ 1500.00 When I went in to replace my break pads. The associate on duty tried to convince me that I needed new rotors, and shocks as well. Luckily for me my Dad taught me much better. I took it somewhere else. Turns out they lied about it all and I got new pads in less than an hour. Don’t lie to the customers! Have some integrity, dirty rotten crooks.

Every single time I get gas from here my car ends up running funny. And, the Firestone people are rude.

SUPER fast (under 30 minutes) in and out. Got my safety done, experienced friendly customer service and am all set! The only shock I had was window tint added after market is a $ 5 additional charge. Wasn’t told this when I asked the cost, and as this is my first inspection I had no idea. Still happy to be legal on the road again!

The guys at Firestone are professional and very competent, but they do try to upsell you on a lot of services. They also hike prices on certain services. During my most recent visit I was quoted $ 140 for a $ 50 part, and over $ 500 for brake repairs that Midas could do for close to $ 300.
None of their diagnostics are free, either — before you even get work done on your car, they run computer diagnostics to pinpoint problems. These are $ 100 each, and they sell a different diagnostic for different systems in your car. So just finding the problem is expensive.
All told, I needed about $ 650 worth of work done in several areas on the car, and they tried to sell me on over $ 2200 worth of services. I payed my diagnostic fee and walked.
No complaints about the quality of the service when I go there, but Firestone definitely prices itself on the high side. Their convenient location is appealing and wins them customers regardless of the prices they charge. Kudos to Firestone on an effective business model, but I am taking my vehicle elsewhere for service.

As much as it pains me to give away this secret, I will share that this is the place to head to if you need a last minute oil change.
If you have access to base for $ 23 you can enjoy your oil change fairly quickly. I have called consistently the day before for an appointment and have always been accomodated. The wait can be between 60 – 90 minutes but I usually will grab a massage around that time.
My only gripe is that they have forgotten to call to let me know my car is ready. If you are in a hurry, this could be an issue. Usually I just find something to do with the 90 minutes and head over.