Initially, Deborah returned my phone call immediately to set up first appointment. In her office! She promisd me the top of the line earing Sid at the price Costco sells theirs. Included were batteries and maintenance. I tried them on at my second appointment. Was not allowed outside her office to try and hear in a public setting. One aid was working incorrectly. She told me she would send it back to manufacturer for fixing or get a new one. Weeks went by, no phone call. Called her many times, left messages, never any response. It’s been at least 6 weeks since that appointment and I kniw I’m never going to see her or my hearing aids again… She may say she is «affordable» as in the name of her business, but there is no follow up, no customer service. She might as well fallen off the face of the earth with the(non) service she provided.