T-Mobile

I’m loathe to say bad things about Hialeah so if I do, believe me it is well deserved.
One of the reasons I have T-​MOBILE is that as a techie I like the option of getting a new phone as soon as it comes out. There was also the practical reason that my Note 5 Edge was having issues with the battery and generally slow. I went to the Tmobile company store in Hialeah to do the JUMP transfer and get the new Galaxy 6 Edge Plus. I was on a stay cation and didn’t drive the extra 15 minutes to the Miami Lakes store.
Unfortunately the employee quote unquote helping me seemed more interested in socializing than in getting my phone transferred propelledy. He had obvious difficulty in doing the billing paperwork and had to get the manager various times. The phone was activated on the standby line that I have for my tablet. Currently, my bill keeps going higher every month as I’m trying to resolve and making payments for a phone I no longer have. Oh, and the 800 number people don’t always explain how credits and adjustment are applied to the equipment balances first.
I’m debating whether to continue with Tmobile but if I do it will no longer be at this Hialeah store.