Aqua Salon

Today was my first time at the salon, I had come in for a blow out. My entire experience was great. I have extremely thick hair with a curly root and no one can ever blow out my hair but they did. I got the royal treatment today from my shampoo to my blow out. My stylist Sam not only made sure my root was straight but she gave me an amazing bounce to my hair it felt light as a feather. Will defiantly be back in the next few weeks for another blow out !

I would give the place 1.5 stars mostly for the good shampoo and getting a pretty decent blow out twice. Otherwise this place is terrible, mostly because of it’s customer service… or lack-​thereof. I came in one day for my appointment (just a regular blowout) and upon describing to the stylist what I wanted (just bouncy curls on the end versus stick straight) I was told there was no time for that. excuse me? Apparently I was booked for a 15 minute appointment. I’m sorry, who’s appointment is ever 15 min? I was then told it was MY job to tell them over the phone how long my hair was and that I would need more than 15 minutes. WHAT? I’m sorry but I’m not familiar with salons booking 15 minute appointments to begin with. Clearly, I was annoyed for being blamed for something so stupid that the stylist went ahead and did what I asked. I was beyond appalled. The blowout itself came out great though.
Make up artist is mediocre at best. He’s very nice but I wouldn’t pay for his services again. i was better off doing it myself.
Front desk staff… it wouldn’t kill you to smile at your clients, and be a bit friendlier. The salons around the five towns truly lack in their customer service experience. If you’re having a bad day, stay home. Period.
I should also mention, since my mother doesn’t Unilocal,that she had a similar experience. She booked an appointment for a haircut and then was told «there isn’t enough time.» After clearly being annoyed and getting ready to leave her shoulder length hair was trimmed and blown out, and then the stylist sat on her phone. Clearly not tending to anyone else’s appointment, that supposedly would have prevented them from having time for my mothers hair cut. So what exactly didn’t you have time for?
The front desk staff and the stylists need to get on the same page, and when one of them makes a mistake, they need to settle it and NOT get the clients involved. Learn some professionalism. Step up your game Aqua.

I Really love coming to this salon! Every time I leave I am so happy with my results. I have been getting my hair cut & colored here since they opened. My hair color always leaves my hair so shinny for weeks!
The staff is always friendly and professional and always gives great service. I also love that the salon is very clean and has a great style to it.
I have to say this salon is always buzzing and I wouldn’t think of going any place else!

I’ve been getting my hair cut at Aqua for years and have had consistently great service. I have used several of the stylists there and am always happy with the results. The staff is always friendly and helpful and I would recommend the salon to anyone!

I wish I could give it zero stars. But the shampoo women are very sweet and nice and they deserve to be recognized for that. That is where the compliments end.
Someone had recommended Perry to me for color, and I was really excited to come in and meet him. Turns out he is a major jerk and a total diva of the worst kind. He was arrogant, rude, did not do what I asked and then got very angry with me for asking him to fix the mistakes when I had been so clear at the beginning. I asked for well-​blended foils, nothing streaky, and also told him I wear my hair up most of the time and so I wanted my ponytail area well blended and no bleach used on the bottom of my hair. What did I get? Skunk stripes circa 1999, bleach all over the bottom of my hair, and huge patches of skipped over or missed areas.
In addition to ignoring my requests, Perry was 20 minutes late for the appointment and then disappeared for 15 plus minutes in the middle of putting in foils to go talk to a friend who had randomly stopped by (I could hear them chatting in the next room). He made me feel like I was inconveniencing him by spending a ton of money on his overprices, mediocre services. Every two minutes he was getting into other conversations, so maybe that is why he does a crappy job. He does not pay attention. Also I brought in a picture of Jennifer Aniston’s hair, not because I am into her but because I was trying to show the blending and multi-​dimentional character I was after since I wanted to go a little darker blonde; he then made a point of saying that he wished she has never been born because he was so tired of people wanting hair like hers and using her as a style reference. SOOO sorry for trying to show you what I like! Clearly he held that against me…
It is appalling that the owner of a salon would behave as such, and I am so mad I tipped him 20% because I felt pressured to do so even though he made so many unapologetic mistakes with my hair. Plus, when I went in to get it fixed, he totally over colored it, thus erasing the good aspects of the job he did. I even sat there and kept complimenting the parts I liked, to try and be nice since it was clear he was having some kind of a tantrum over it. I wanted to be as kind as possible despite his nastiness, though clearly this was futile. I guess he showed me, messing up my hair and making it light again. It is not a big deal… that is what it was like before and while I was going for a change this time I can simply do it again in 8 weeks.
It gets exhausting working hard for your money and then being given crappy service, crappy highlights, and a massive attitude to boot. Someone needs to tell Perry that his is painting hair, not curing cancer. He needs to get over himself!

My colorist is no longer with aqua and neither am I

Great experience! Have been to Rockville centre and bellmore and they just couldn’t get my highlights right. Lisa gave me exactly what I wanted. Everyone was really friendly. I give 5 stars. Definitely going back!!!

Larry is one of the best stylists around. The issue at this salon is the bad attitude at the front desk which is always present. This is a busy salon so apparently customers dont care. I DO! A haircut is seventy dollars I do not need a side of attitude with it. The front desk has no regard for the customer at all if you are unhappy. Their attitude is TOO BAD!

I’ve been putting off reviewing Aqua for a number of reasons. The first and most obvious reason is that it has been about a year since I’ve been there, and won’t ever be stepping foot in the door again. However, I was a loyal client from the moment they opened their doors, circa my prom in 2003. I stopped going in 2008, for reasons I will list in detail in a bit.
The ambience gets 4 stars. Obviously they are going for a sleek, Manhattan look. And it works. They’ve expanded the salon so they can sell overpriced makeup and jewelry in the back. Okay, great. Everything is always clean, free coffee/​juice/​water and for special occasions they even serve wine. Who doesn’t like getting tipsy while getting a blow out?!
So reader, I’m sure right now you’re thinking, «Why is Nell B. giving Aqua 2 starts?» Let’s start from the beginning.
The moment you enter the salon you are «greeted» by one of a few rotating receptionists who have the social graces of a snail. They do not say hello. They do not ask you how are you doing. They don’t even make eye contact with you until you start sighing heavily or start rummaging through your bag with vigor. Once eye contact is established, it is up to YOU to greet them and to tell them who/​what/​when your appointment is with. They snap their gum, check the computer and tell you to sit down.
You then wait. Your appointment was at 11:30. Checking the clock you realize it is not 11:47. You have not been given a, «Oh, sorry, it’ll just be a few more minutes» excuse. The aforementioned receptionists have probably forgotten about you. This is not Manhattan. This is a salon on a street that has at least 5 up-​scale salons within a 2 mile radius. Have I mentioned I went to this salon for upwards of 5 years and this happened, without fail, almost every single time?
So then a scantily clad shampoo girl comes to fetch you to rub your scalp with fruit scented shampoo. I can’t really complain about the shampoo because I love having my head touched.
Then you sheepishly walk over to your stylist’s chair, who has gone out for a smoke and a cup of coffee. You sit in the chair looking like a wet rat for at least another 5 minutes. And yes, those women next to you, who are 55 but look an unconvincing 35 are judging you for having wet hair.
Look! Your stylist arrived. You tell her/​him what you want and get the exact opposite. Then you pay them $ 70+tip and swear you will never go back. Oh, you want your hair ironed? That will be extra.
I once had to go back three times after a haircut because my stylist made my hair extremely uneven. THREE TIMES. Then I spent 6 months growing my hair out, too scared to have someone touch it with scissors.
Sid, who is quite possibly the sweetest makeup artist ever, is a master eyebrow technician. I am sad I will never see him again, but out of principle I won’t give this salon any of my business.
So, you get your haircut, and maybe even an eyebrow threading. Time to pay! But, wait, where is that unfriendly receptionist?! There is no one at the desk. You are being ignored so hard they don’t even want your money. So you wait, again.
Remember your appointment was at 11:30? It’s now 1:28 and all you had was 2 inches chopped off from your hair and a few stray hairs ripped off your face.
Oh, look. Now you can finally pay, the receptionist is back! Alas, the phone rings. Multi-​task?
That’ll be $ 90.