Kmart

Horrible customer service. My son was crying while I was checking out. The cashier asked my son, «Are you a girl, because you are crying like a girl.» I am still shock. I will not be shopping at Kmart ever again.

I never go to Kmart and today I was reminded why.
I always seem to manage to find what I’m looking for but the store itself always looks dirty and disheveled. But my main dislike is for the incredibly rude employees that work here.
There were only two lanes open, both very backed up. I was third in line. An employee came up the the woman in front of me and said «I can help the next guest over here» pointing to the customer service register. She left and, because the checker was moving so slowly and there were still so many items left to be scanned, I followed to the newly opened register. While the woman in front of me was being helped another employee came to the second customer service register and said she could help me. I placed my items down and she abruptly asks me «I’m sorry what are you doing!?», I stated I was buying these items. She then tells me «just so you know for next time, for purchases you need to be in those lanes over there (pointing to the lane I just came from). This area is for returns or exchanges only». I said «just so you know, I was already in those lanes over there and she (pointing to the other employee) called us over». Then the other employee decides to jump in and say «actually I only called her over (pointing to the customer)».
I didn’t realize that when an employee says they can help the next guest in line they literally mean only the next guest in line. It’s obvious they don’t want your business or they only cater to certain types of people. Either way I don’t ever plan on shopping there again. I’d rather drive 15 minutes down the road and give my business to the cleaner, friendlier, albeit slightly more expensive Target.

I live in Hesperia and hardly ever go to this Kmart. I go to the one in Apple Valley. The people that work at the Apple Valley Kmart are always very helpful. Well I decided to go the Hesperia one today. I had 3 items to buy. Check out lines were long. A checker told me to go the the jewelry checker. The woman checker in the jewelry was doing nothing. I walked up to her and said I was told she could check me out. She didn’t say anything, took the 3 items dropped one on the floor. Rang one item up and then started yelling to another checker at the return center, she asked where someone was. She said she needed someone to help her. She got on the phone and that’s when I left. She did not want to ring up my items. I new better than to go to this Kmart and won’t make that mistake again.

I bought some Skylander’s figures online and the only store that had it in-​stock was this Kmart. Luckily, I lived in Hesperia for a year and was familiar with the neighborhood. So, on my way back home from Utah, I made a quick detour… I must have forgotten how spread out Hesperia was because it was further away from the freeway than I remember.
Anyways, went up to the register, showed the clerk my online receipt, and she retrieved my order within minutes. She was super friendly and the whole pick-​up went smoothly. As for the rest of the store, I can’t really comment since I went straight to the register up front.
Thanks Kmart! Hopefully, the next package will be available at multiple locations closer to me.

Layaway at Kmart is a joke! Never again will I use kmart Layaway! Standing in line for a half hr and still waiting. Unorganized!

Check out is always a hassle, customers are always contesting the prices and cashiers are searching for every customer’s rewards account. Then you get like 5 long receipts. Coupons for stuff I’ll never buy. Basically trash. Don’t come here if you’re in a hurry.

This kmart is known for having empty shelves. Most of the time when an item is on sale 95% of the time the shelf will be empty. Not good.

Not the cleanest kmart. Hardly any employees working the cash register. It takes forever to ring someone up. It seems they have awfully old cash registers and pin pads. I never see anything good here.

They often have really good deals. Most of the clothing quality is fairly decent. I come for the flavored sparkling water for 79¢. The other times, I follow the sales. Right now (9÷16÷11) there are a lot of summer clearance items. Guys can get Good name brand swim trunks for $ 3.99. Wish I could get a swim suit at such a steal!

I was passing through Hesperia on day 2 of a 10-​day camping trip. My air mattress had blown a huge hole in it the night before, and I needed a new one. I went to this store to buy one. There was only one option in the size that I needed (full). While I was there I also picked up a 3-​in-​1 game set (ladder ball, washers, corn-​hole). When I unpacked the mattress, it was immediately obvious that it had been used, I’m not talking just inflated and then packed back up and returned, this mattress had obviously gone camping. There was hair and sand stuck in the velvety side … at least it still held air. The 3-​in-​1 set appeared to be brand new, the inner plastic bags were still sealed, but nonetheless it had been mishandled somewhere along the line to the extent that pieces in side were broken: brand new, but broken. I didn’t discover any of this until Hesperia was well behind, and certainly wasn’t going to bother goin back. Additionally it seemed like all the employees there probably huff paint during their breaks. I know Hesperia is certainly not a destination locale, but this Kmart & everything associated with it was hugely depressing.

I suggest people read reviews before shopping at stores, rather than after.
My son and I visited the Kmart on Main St in Hesperia, CA., this morning to shop for school clothes. I presented my check to the clerk for payment, and the clerk attempted several times to run the check through the machine to process it and she kept telling me the machine would not take my check. I asked for the store manager, but he was not in. I asked why they could not simply accept my check, put it in their drawer, and deposit it in the bank. The assistant manager came and stated it is «store policy» that they CAN NOT accept a check unless it scans through the register. Apparrently, your registers have issues reading them. As a customer, I was at a total loss. Here I was, wanting to give the store my money and they would not take it. They could not accept my check because their «machine was not reading it».
A customer should never suffer, or be inconvenienced because your store has issues with your machines reading checks presented to them. The clerk and assistant store manager who refused to accept my check, told me other people have had this problem with their checks.
Well, first of all, it’s not our checks, it’s YOUR MACHINES. I left your store, and went next door to OSH on Main St, bought some things, presented the same check to their clerk, she slid it through her machine, it read fine, no issues. OSH accepted my check, their machine read it, and I was thanked and told to have a nice day.
There is no reason in the world why you should not accept a customer’s good check, whether your machine has the capability to read it properly or not. This is your problem, not the customer. But, according to your assistant manager at the Main St Hesperia Kmart, it is your policy NOT to accept checks your machine don’t read efficiently.
I will not shop at Kmart again due to this experience. You should change your store policy and accept money when customers want to buy things. I have never experienced an issue like this at any other store in my community using my checks. It is unacceptable.