Woodland Crossing Dry Cleaners

The dry cleaning itself is of average quality. The main issue I’ve had is that my dry cleaning was never ready on time. They never offered a discount or an explanation for this. Overall I would say there are plenty of other dry cleaners in the area.

Awful! I brought a dress back that I had paid $ 22 to have altered that was clearly still too big and they tried to charge me another $ 10 to fix what wasn’t done properly in the first place! Why would I have to pay more to have the job done right in the first place?! Telling your customers they’re trying to commit fraud instead of fixing the problem is not the way I’d do business. The woman working with him was clearly talking about me but refused to speak English. Very rude. I’ll never go back.
I agree with other posters. There used to be a delightful woman who worked there — friendly, courteous — she’s been replaced by rude people with attitude. Customer service is nil. Take your business elsewhere!

Horrible place. The owner texted me to tell me Flannel shirts have to be dry cleaned not laundered. I’ve had these shirts 10 years and they are 100% cotton. I argued back and forth for 5 texts and they finally relented. I was told by the owners wife that she knows the market and all cleaners do this. Not true. I told them if they charge extra I would never come back.
The nice lady who worked there every day was gone and the owners wife was there and said she quit. The guy in front of me had his order mixed up and they tried to convince him the beige sweater was really his. The lady behind me walked out before even being waited on.
Cleaners are a dime a dozen and there is no room for a bad one. Avoid this place.

Terrible. Go elsewhere. Rude, overpriced. Called and harassed me and my wife for a 1.5 year old charge they claimed I owed… said I walked out without paying. How can that happen, its dry cleaning… are they suggesting I made a break for it? Its a commodity, so it should be cheap and effortless. Instead they are expensive and high maintenance. Go somewhere else

In few words, I won’t be returning here anymore.
In more detail, it feels particularly despicable to be treated as though you’re not the frequent customer that you are and for an employee to act like she doesn’t know you when you’ve had many friendly exchanges in the past:
The only reason I had been able to tolerate their hugely exorbitant per-​item prices (i.e. $ 9.95 for a single, simple dress) was because they had been giving me a «bring in 5 items or more, get 20% off,» and they folded my sweaters as opposed to hanging them. Other than that — oh, and they send your belongings offsite to be dry cleaned — I had no allegiance here.
So when I was denied my 20% off and the employee on-​duty (whom I had interacted with in the past) acted as though I was persona non grata and feigned total ignorance for the discount, I took my heap of clothes and walked out. Neither she nor the other person on duty (manager? Maybe the employee wasn’t supposed to give the discount in the first place?) cared that a frequent customer took a huge order (would have been $ 90) and walked out.
In closing, I took my armload of clothes and returned to Clean Mart by amphora (on site cleaning, improper sweater folding) and paid $ 39. End of story.

The staffs are very friendly, pricing is fair for quality, and they are very flexible if it is absolutely necessary (IE special for same or next day :+).
Dry cleaning is always great quality and neatly done.
I appreciate the level of quality with the alterations.
If you have a special circumstance they will try to accommodate the best that they can. All in all it’s a great place, with a great new look.
20% off for 5 or more dry-​cleaning items always helps

This place has shrunk every item I have taken to them! I’m not likely to go back here…
They did, however, do a pretty decent job I getting red wine out of a white shirt for me.

I also had a bad experience here. I dropped off three pairs of pants but they only returned two. After four trips to the store and multiple phone conversations with the «owner» i still have no pants and the most they will tell me is that they think they are in maryland. Really??? Please save yourself the money and the hassle and take your items elsewhere.

Hi, I also one of cosutumer who had a bad experience at this place, too. I took my dress and they lost it ! Suck !

I’m writing this review for my husband who had a horrible experience at this place. He took 3 pairs of pants for alterations– the woman (not sure if she is the owner or what) took his measurements to hem the pants and quoted him $ 12.00. When he went a week later to pick them up, she returned the pants to him with cuffs — umm, no one asked for cuffs! He told her he did not ask them to be cuffed but all she could say is that it took her a lot of time and was a lot of work but she could take them out for him. He agreed and returned a few days later to pick them up. When it came time to pay, she asked him to pay $ 16.00 because that is the price for hemming pants with cuffs. He told her he never asked her to put cuffs, that was HER MISTAKE but she would not budge! After much back and forth, she came down to $ 14.00 and because my husband was so irritated at this point, he paid her and left and made sure she understood that he would not return again! Talk about lousy customer service and a total rip off! She didn’t even do a good job on the pants!!!