Vip Nails & Spa

I was shocked by the attitudes of the individuals who work at this establishment. I recently visited this salon for a pedicure and Shellac manicure. When my manicure started chipping less than a week later, I returned to have it mended and was was told I would have to wait 30 minutes just for someone to wrap my 3 chipped nails to soak off the polish or come back another day. I asked repeatedly what time the business opened in the morning to return and was told that they would be «busy»…at 10am on a weekday.
When I did return the technician simply filled in the chipped areas by painting over them rather than repainting the nail as a unit then charged me $ 5 to do so (needless to say they chipped again the next day). I got no answer when I asked did they not guarantee Shellac manicures for 2 weeks, thinking to myself why am I paying to have something poorly fixed that I’ve already paid (and tipped) to have done? Throughout every encounter I was polite and patient, despite the standoffish demeanor I got in return. I paid and left and will not be returning because never have I been met with worse customer service at a nail salon.
If you’re looking for quality work and great customer service, keep looking because as the client I felt that I wasn’t listened to nor was my satisfaction of any value here.

Always on time and great job. Mai is amazing and always makes me laugh.

I normally do not write reviews, positive or negative; however, I thought that this review was needed for any African American woman thinking about visiting this establishment for nail care or waxing services.
There are many other nail salons in the area and I wouldn’t be the first to admit that VIP Nail Salon and Spa is prejudice towards their African American customers. I’ve witnessed how «other» customers are greeted when they walk into the door and how they are very accommodating in ensuring that those customers receive a timely service. This is the third time that I’ve walked into VIP Nail Salon and Spa within an hour or two of them opening or closing and they have said that they can’t accommodate me because they are «busy».
I’ve also witnessed the dialogue with some of the «other» customers… very robust and personal but with their African American customers they are very short. Holly has been very snippy with me on a couple of occasions when asking her recommendation on nail colors. I believe that nail technicians should not demonstrate this type of behavior and although I live in Herndon, I would rather drive to Maryland to get my nails done knowing that the technicians value their African American customers.

Services done by Mia are absolutely wonderful. Also LOVE the facials!!! Highly recommend this nail salon!

This place is probably the most disgusting nail salon I’ve ever visited! Cheap quality products are used. I don’t trust Random chemicals and makeshift water bottles. That quite frankly aren’t even labeled. If it gets too busy they rip you off your time of the pedicure and will take next client. Do yourself a favor save the $ 30 that you’ll regret spending!!! Very unprofessional staff

I went here for years and LOVED Lorna, but the last few months, I can tell there is a decline in the service and the attitudes. I read previous reviews and thought they must have had a fluke experience if it was bad as I have loved this place for a really long time but even. still, the selection of gel nail colors is unmatched anywhere, the salon is very clean, and the quality is still good, just not stellar like it has been in the past

Despite the negative reviews, I have to say that I had an average experience here.
Service: Called 10-​mins before to make sure I could see someone as soon as I got there. They said yes. I went. I was immediately greeted at the door by a tech and she told me to select my polish.
Nail time: I had to strip off my gel polish before I got my new polish on. When she was filing down the top layer to break off the topcoat, she was a bit rough and it caused a sharp burning sensation on my finger. When the acetone foils came around, my fingers were burning (especially since they were soaking for ~7−10 mins, which is longer than what I usually have) because my nails had some exposed skin from the winter dry weather. The OPI gel curing machine also made my fingernails, themselves, burn every time i put them in the machine. She said that it should just be warm, but I had to pull them out several times because i felt them rapidly heating up.
The hand massage could of been a bit more. The pressure was very light and i wasn’t too satisfied after a long day at work.
The polish job itself was fine. It was a bit faster than I am used to, but that’s okay because my nails look fine. She paid particular attention to the color and made sure it didn’t get on my skin. When I was ready to pay, she had another tech look at my nails to make sure that it was ready to go.
The ladies were nice and gave me a diet coke for me to drink while I was being serviced.
I will consider this place in the future when I need to get my nails done around work, but did not fall in love with it.

I have been going to VIP nails on Herndon Parkway for years. They do a great job and everyone is very friendly. Every customer has individual utensils that are stored in a plastic box with their name on them and the salon is extremely clean. I always book my appointments ahead, but have noticed many walk-​ins who are willing to wait will get service. I have seen negative reviews for VIP nails at a different location. Do not confuse VIP nails on Herndon Parkway with another salon.

Hands and Feet down the best place to go for any of your spa needs. Every Technician is skilled and proficient in their craft. My one particular favorite it Hollie, she can handle any difficult task I throw her way. I highly recommend this establishment as a great go to for all your beauty needs, a true neighborhood gem!

I went here because my friend recommended them for waxing.
First of all, we had to wait around 45 minutes to even get seen. My friend had never had this «technician» so we didn’t know what to expect. I don’t know if the people that work there are actually trained to wax — they were all doing nails and we had to wait for one of them to finish a manicure to come over.
I had been planning to wax my underarms and legs for the first time, but only got underams. I had been growing my hair out for a little over a week so was worried it wouldn’t be enough hair.
The first strip being pulled off hurt, but I didn’t cry out. The rest of my arm pit hurt so bad and my friend kept saying «please be gentle!» so I looked down and I was BLEEDING. She reached over me (dragging strings of wax through my hair and across my face) to do my other arm which still hurt a lot but didn’t bleed.
She said that it hurt because I was sensitive, it was my first time, it was because I had a lot of hair, blah blah blah. My skin isn’t sensitive, I got my eyebrows waxed for 10 years with absolutely no pain.
The worst part — she didn’t tell me I had to tip before she ran my card & I didn’t have cash. So then she says «how much you gonna give me» over and over while I stare at the $ 16 receipt in horror and the manager behind her just goes «don’t worry about it». He knew it was my first time being there and doing waxing — when I came out he had asked me how it was and I had just shaken my head at him with wide eyes muttering «no…no…»

I have been going to VIP for a few years now… The owners are sisters and their Mom is frequently at the shop. They are a family-​friendly shop. They have 3 large screen TVs. Soft music plays in the background when the TVs are off. Bebe was my favorite tech for a long time. But then Mai stepped up and she is now who I prefer. The shop is clean with lots of natural light, The techs are fairly friendly and they minimize their use of foreign language. I’ve never had a problem with parking, but I heard that it’s slowly becoming a problem. They provide lots of the standard services — brows, legs, bikini, manis, pedis, etc. They have a nice polish selection. They are moving away from the «personalized tool boxes». I haven’t seen them use the boxes in quite some time. More and more, I’m finding it difficult to simply walk-​in. Appointments are becoming necessary in the summer months. A couple of times, I couldn’t get in because the wait was longer than 60 minutes. Over the holidays, they used to give you a discount… But I didn’t see that last Christmas. I recommend them.

I went there for the first time. The girl who did my nails (manicure and pedicure) did a good job. Can’t say anything about that. BUT she was a little dry… all the time she didn’t say a word or mumble anything. She wasn’t even smiling! the other girl who was doing some other person’s nails was smiling and was trying to be conversational. Maybe when i go next time i choose the smiling girl.

I have been going to VIP for a few years now. I kept my pedicure up all summer long with them and even took my bridal party there last year, but after my experience there yesterday I will not be returning.
My mother and I went to VIP for Pedicures, we had been planning the trip for a week and finally had time to go.
One of our favorite things about VIP is that they keep a little box with your nail files in them so you always use your own. But on this trip when I found my box and sat down my mom could not find hers. They told her to sit down and they asked her to spell her name. she spelled it 4 times and while my mom was choosing her nail color the lady said «I found it» and returned with what looked like a new box. The white label on it was blank. I figured they had not found it and had decided to get a new box for her so I did not say anything.
When we were almost done my mom asked to see her box because she wanted to draw a star or flower on it to make is easier to spot the next time we came. That’s when we realized that the lady had been using tools from someone else’s box! There was a name on the other end of the box and she had just slapped a new label on the opposite end and hoped no one would notice.
As you can imagine we were very angry. Heaven forbid my mother get nail fungus because they were too proud to tell her that her box was missing.
So I paid for my pedicure which was fine but we told them that my mom would not be paying for their mistake. They insisted that we pay and that they would call the police. The lady who had done her nails said that she was sorry but that my mother had to pay.
Eventually they just took the polish off my mother and we left when they told us to never come back.
It was some of the worst customer service I have ever witnessed.
Please do not come here. Loyalty means nothing to them.