Serenity Day Spa

Love the atmosphere, I can ACTUALLY relax here and enjoy myself — the nail tech does a fantastic job every time. It’s always very clean and smells so good!
The one issue I have is the front desk and booking appointments, it’s almost impossible sometimes. I always get a voicemail and I have to call quite a few times before someone picks up. Also a couple days ago I was told I could book a 12pm facial and nail appointment, but 5 min later after telling them I would take the appointment she gave it away. Really annoying.

I’ve gone here a few times because it’s so close to my home and I work out at Sport and health — so there is a convenience factor. I’ve purchased a few specials that they have run, and for the price the services are good. My problem is that both times I’ve gone in for a facial I’ve been up charged in the service without being told. It’s not until the end of my service that I check out and am told «your gift card only covers a basic facial, you got a .xyz…» I’m not upset at paying a little extra if I got extra, but when I’m not told or really given the option during the service, this upsets me. I now know that if I go back I need to clearly state «I ONLY WANT THE BASIC.»

My stylist Fauyaz has recently started at Serenity. I have been with him for 14 years. I left my stylist I’ve seen for 5 years due to my experience with Fauyaz. His work is truly amazing! His techniques are clean and his cuts are gorgeous. His root color, highlights and color is beautiful! His finish with his blow dryer and styling is creative and gorgeous. He truly is a gem. He is patient and will tell you what is best to complement you and to keep your hair healthy. He even teaches you how to keep and update your hair styles. You won’t ever regret going to him.

I have been going to Serenity off and on for about 3 years. Minh Chou is absolutely amazing. She gives the best facials and is so incredibly nice. However, their pricing is just insane. $ 30 for eyebrows? No thanks. They advertise $ 65 for a bikini wax but I always end up with an $ 85 bill. I have never paid anything remotely close to $ 65. I got one pedicure there and wasn’t pleased. Not enough attention to detail and it took extremely long for a simple pedicure. The girl wanted to talk the entire time. I wanted to try their nail services but they are the only salon I have ever seen that charges for removal of gel. It’s also not relaxing when the gym is connected and you can hear people running around and working out the entire time. The people there are great but their prices are just too high and the environment isn’t very relaxing. I’ll go back for facials and massages but nothing else.

Carries BioFreeze.

I’ve tried several different nail spas in metro D.C. area since 2007 and I’ve to say this has been the worst of all of them for these 2 reasons:
1. Availability: my groupon was expiring soon and I needed an appointment before Valentine’s. I live an hour from the Herndon location but sometimes go to my office in Herndon. I kept changing my regular weekly work schedule to work with their calendar and I must have given them 10 different options and they couldn’t accommodate me during the week at all so I took February 14^th appointment which was a Saturday. The manager was willing to extend the groupon till March 14^th but even in March she couldn’t accommodate me during weekday. I don’t know if they are always busy or short staffed or both but I have never been to salon that’s booked out for a month in advance.
2. Pricing: I was surprised and shocked when I found out they charge $ 23 additional just to convert spa mani into a gel mani for groupon customers. This price is usually $ 10. Another unexpected pricing was that they charge $ 12 just to take of gel mani. I’ve never paid for taking off gel mani.
After visiting this place I feel the higher the prices are and more fancier a nail spa the least flexible, considerate, and accommodating the staff/​managers are. Lastly, when they saw how frustrated I am they could care less for loosing a new client. I will never recommend this place because of their rigidness/​non-​accomodating nature and no full disclosure of their rules/​policies/​pricing prior to appointment. The competition is strong and wide spread. I definitely have better options.

This review is for hair services by Chris and Maryam. Both are wonderful! I’ve been coming here for 10 years now and Chris’s cuts are always great. Even growing out the cut holds shape and the layers look good. Maryam has been doing my color lately and she spends considerable time making sure everything is perfect.

I treated myself to a spa day today at the Herndon location, and was very pleased! I was a little concerned after reading some of the reviews, but my experience was great. I really didn’t hear the gym sounds like some people had mentioned. I had a massage, facial, and mani/​pedi, and I left there feeling blissfully relaxed. The massage was one of the best I’ve ever had — she used just the right touch — not too hard and not too soft. When she massaged my feet it didn’t even tickle! The facial was also enjoyable — while the stuff she put on my face was setting, she would massage my arms/​hands or my upper neck. The mani/​pedi was nothing spectacular, but was still enjoyable. I would definitely recommend this place! Also — they had a special for new customers where you could get lower prices on some of the services if you came in on a weekday. Check their website for the info.

I visited this location yesterday for a Serenity facial and a Serenity massage. The spa is located inside Sport & Health at the Worldgate shopping center. This review is for this location only; perhaps their other two locations are better.
Overall I was very disappointed with both services. The woman that performed my facial and the woman that performed my massage were extremely kind and pleasant, but I found the actual services to be quite lacking. I’ve had many facials and massages in the past and these were by far the worst.
Facial:
The Serenity facial was 50 minutes, but I only received 20 minutes of an actual facial. The lady left me for 20 minutes (I presume to relax) and also consulted me on my skin for 10 minutes. I paid for a 50 minute facial; I don’t want a 10 minute consult and 20 minutes to lie and listen to music. I also get extremely turned off when they try to sell you products your skin so desperately ‘needs’. This happened both during the facial and after. Again, the woman was very kind but the facial was very disappointing.
Massage:
Woman was also very kind, but the massage flat out stunk. For starters (and this goes to the location) during the entire massage I could hear the gym in the next room and that was anything but relaxing. Massage just wasn’t good. I told her I usually get a Swedish massage and the tension she was giving me was too much even after I told her to ease up. I found myself not relaxing whatsoever. I do admit though, like a hairstylist; you connect with some and not with others. She and I just didn’t connect.
Location:
Inside a gym and walls are paper thin. Does not bode well for relaxation.
I will not visit this spa ever again. Prices are comparable to other spas in the NoVA area and the spa ambiance was ehh, so with that said there’s no reason to give them another chance. If their prices were too good to be true, perhaps but they’re not.

Today was my first visit to this spa. For the pricing, I thought the set up and service would be a lot nicer. To be honest, I think I’ve received better service for half the price at the hair/​nail place across town. The staff, however, were very nice. My mother had never had a mani/​pedi and the technician who handled her was gentle and understanding. All three of us received pedicures, but since they only have two spots for pedicures, my Mom had to wait until we were finished to get started.

Really like the massages I’ve gotten here so far. Very relaxing and clean place.

My wife had a spa day here with her Mom and sisters a few weeks ago. The staff was nice and she loved the prenatal massage she received. The room was quiet, the massage relaxingThey had a private area within the relaxation room that they allowed her family to relax, snack, and even drink while they all took turns with their various spa treatments.
The only negative she mentioned was that the location was hard to find… it was within Worldgate but there weren’t any signs to indicate that the spa was located inside the center, and within the center it’s located in the Sport and Health club. Unless you carefully read your confirmation email (or this review), you’ll have trouble locating them.

Ooooo yes please! Frank, the masseuse is killer. Love the and will request him again. Then had an express facial with ‘G’, and next time it will be the full hour. I have never had a bad service here.

I booked my bridesmaids, mom and I manicures and pedicures right before my wedding back in 2007. (Sorry for the super late review.) The ladies who worked on us were really nice and fun to talk to. They definitely knew what they were doing, and my mani/​pedi lasted WEEKS! Even with the ocean water on my honeymoon. Probably the best mani/​pedi I’ve ever had.
My sister even opted to get some highlights and a cut while we were there, which she really liked. I thought they looked great, too.
My husband and I will be going there for a couples massage in a few weeks, so I’ll update with how that went.
As for the noise level, I have no idea what they’re talking about. We spent 3 – 4 hours in there and I can’t recall a single thing besides chatting, music and blow dryers.

I like to see Gudleif for my massages. She is awesome. Prices could be a little better but I usually go when there are specials.

The «spa» is located in the Sport & Health Fitness Center and directly above it is the play area for the kids. This was supposed to be a serene experience but throughout the massage I could hear kids running and jumping around above.
The prices are average — as was the masseuse — it’s being located underneath a playground that’s a deal breaker.