Security Public Storage

This is an update to my review below. What happened to me was completely maddening and there is no excuse for it. However, during a management change my issue was quickly resolved albeit with a degree of patronization by a temporary fill in. He solved my issue and I received my refund.
The reason I upped my review was because of a very nice call that I received from a training manager. She was the first sincere person I spoke to and she was very apologetic and accurately frustrated that a customer would suffer the kind of treatment that i did.
I have had nothing but good things to say about this place prior to recent events. In July I was charged the monthly fee for a unit that I had vacated by the deadline. During my cc bill audit, I discovered this fact and promptly called and reported this event. After a few phone calls, I was told that I would be receiving a check for the amount, which was fine. It has been more than two months now and I have not received a check. I was told several weeks ago by Peggy that «the company has a small accounting department and I should receive my refund soon». What a complete load of BS. I can assure you that if I don’t pay my bill on time, I will be assessed a late fee. In my case, this company has over $ 200 of my money which it takes its sweet time issuing a refund –keep in mind that this was their mistake –without so much as an apology or follow through. I certainly don’t expect my «late» fee. There are plenty of storage choices in the area. Beware of these folks.

First time renting a storage unit, and it was an absolute pleasurable experience. Started with the excellent and personable service by Peggy and her husband. Definitely recommend this place to those in need of storage.

This place is great! Very friendly staff!
They are totally up front with their billing and policy. The place is clean and easily accessible.
Definitely worth checking out.

Do NOT do business with this establishment. You will be sorry!
The management changes every year, the rates increase every 6 months (not exaggerating), and they charge outrageous fees if you have ONE late payment in over FOUR years. They feel its fair to charge a $ 50 «bank fee» PLUS $ 15 late fee. Then they won’t take another check from you for 6 months!
Many other storage places to choose from in this area.

These folks could not be nicer! I’m thinking, there must be some kind of catch… and the catch is that you need to believe there are still nice people in the world who care about customer service and delivering a quality product. Thank you Karen! They are also very upfront with their contract terms and conditions. Facility is clean.

I’ve been using this Security Public Storage for about 6 months now (darn you weak spring housing market!) and it has been a positive experience.
Firstly I appreciated that there are no gimmicks to their special introductory pricing — I didn’t have to sign on for any commitments in order to receive the rate. Beware of other companies that offer you free or $ 1 rent for the first month so long as you agree to a 6-​month+ contract! Further, their rates were already the cheapest when I was shopping for local storage units!
Most importantly, the place is clean and close to the heart of Reston. You can get cheaper rates if you’re willing to drive further out to Sterling but that’s just annoying and not worth the minimal savings for the headache of traffic.
Every staff member I’ve met has been very friendly. The only downside to this place is the access hours, but I think that’s what keeps costs down and valuables safer.
And a bonus of this location: It is directly across from Wiener’s Circle and immediately down the street from China King (of which I am now the Duke)!

Clean, well-​kept, and the manager is very helpful. Some boxes in my unit collapsed and Chris came to the unit to help me get un-​stuck! Thanks again!

I moved into this unit last Spring. I have had a good experience, and one little burp that the owners kindly resolved. Recently I have been making an attempt to move my storage unit out but with the bitter cold, I will admit I have been kind of a slacker. :) The owners have been great about letting me extend my stay until I find a warmer day to move my things to my new home. Thank you!

Amazing service. Wonderful facility. Casey and her husband Ryan run a awesome business. They are very accommodating. The place is clean and secure. In an area where there is literally 4 self storage companies within a mile of each other they are hands down the best. I should know we spoke with a few other companies and would not even consider them after meeting the staff an touring the facility.

I just accidentally walked into this storage facility thinking it was another facility I’d made an online reservation for… OOPS! well, Diane & Patrick were super nice and helped me out anyway, and showed me a few units, and turned out to be LESS EXPENSIVE than the deal I’d signed up for at the other place, and within a few minutes, I was signed up and had a lock on my unit. The place is ridiculously clean, and they are very serious about the security of my storage. The location is very convenient, and Diane was very explicit with the details of the lease agreement. And she told me that she could do things however is easiest for me– she said YES to everything I asked for! This is so great, funny how things work out, huh? Thanks Diane & Patrick!

The staff (a husband and wife team) at the location in Herndon are a surprising change from the other storage warehouses I’ve dealt with in the past. Dealing with them is entirely no-​pressure, no-​hidden-​fees, and very generous on the cancellation notification. No contracts required, and they are quick and eager to spell out every detail of their offering. To top it off, they both seem to really enjoy their job and to take pride in running an honest, clean, and secure facility.
Their lot seems very well maintained (perfectly clean — Diane even stopped and picked up some trash while showing us the facility) and secure. Each unit is alarmed and tied to your own individual access code, so that the computer tracks to see if the person who should be opening a storage unit actually is.
If you’re in the market, I strongly encourage you to go talk to the people at this location.

Diane at SPS Herndon makes doing business here extremely easy and painless. This husband and wife team run a tight ship and have a remarkably friendly and welcoming style of customer service.
I really can’t commend Diane enough for how clear and thorough she was throughout the entire process for selecting and renting a storage unit with SPS. I got to personally see a few different size units before deciding on one (a smaller, less expensive unit) in good condition that would be sufficient for my needs. Then, I got talked through some pretty elaborate paperwork to lease the unit. But once the initial round of forms were done with, it was absolutely smooth sailing and entirely self-​service from that point on!
I appreciate the freedom to access my things whenever I need them, with the exception of between the hours of 2200 and 0600. Each customer is furnished with a unique passcode that permits entrance into the gated storage facilities just down the road in the industrial park where the office is located. And I’m a fan of having an indoor unit.
Plus, SPS Herndon offers a wide array of packing supplies, including protective foam inserts for plates/​glasses, cardboard boxes, and bubble wrap. It’s easily a one-​stop shop for moving necessities, and they’ll help you out with figuring out what you’ll need, to boot. As far as I’m concerned, this is a class act.
NB: Check to see what specials they have running at any given point in time. There seems to always be some kind of deal going, and for customers in good standing, there are opportunities to continue to take advantage of them. Win!