Potomac Pool Service

We signed up for open/​close and weekly service of our home pool. We thought they would be an improvement over our prior service and were willing to pay the much higher price. Potomac then began nickel and dime us on everything in addition to our weekly fee. One of their service employees explained to us how employees are measured on pools serviced. This was why they sped through their cleaning. I had to vacuum after they would leave because they would kick debris off the bottom rather than vacuum properly. I spoke with the Company president multiple times. Rather then fix the vacuuming issue, he tried to sell me more services.
One last item, when Potomac was opening pool, they forgot to open the main drain and thought a pipe had collapsed. They began digging up our yard and removing old pipe. My wife had to point out the closed drains. After everything was fixed, they sent us a bill.
I recommend doing service yourself before ever calling Potomac.

I’m a new pool owner and used these guys to open my pool this Spring. I got the Spring Opening Service #3 which includes an opening, all the chemicals and a return visit for more cleaning. I’m glad I did — the pool was so gross after they did their initial cleaning on day #1. After they opened the pool, I got an email with a decent amount of detail about what was done, and the condition they found the pool in once they removed the cover. I was home when they came back two days later for additional cleaning and the tech shared a few helpful tips about my pool and keeping it clean. I asked some additional questions to get an estimate of when it may be swim ready, how to know, what to do etc… perhaps that info will come in my email anyways — but I asked and got good answers. Seems like a professional group… glad I used them, good prices in comparison to other companies and pretty transparent on their website about what you are getting. I will use them again.

Potomac Pools is a great pool service company. After many years of searching for a reliable company that is competent I stumbled on their website 3 years ago. I gave them a try opening and closing the pool then and have stuck with them since. The last 2 years I have used their cleaning services as well. What really makes them stand out is their customer service. They work really hard to make sure your pool is clean and running well and that you are happy. Brett our technician this year went out of his way to open our pool the best way possible this year and we are really grateful!

Excellent company! The entire staff is friendly and very professional. From the receptionist that answered the phone, the service manager that worked up all of the estimates, to the technicians that did the work — everyone was very nice to deal with. I needed a lot of work done on my pool — basically had to replace everything that was in the pump house. This is my first time owning a pool (came with the house I just purchased) and the technicians let me watch the work they were doing and explained the ins and outs of all the equipment while they worked — I feel like an expert now and I am no longer intimidated by my pool! Rates were competitive and the work was completed promptly. My pool is operating perfectly now thanks to Potomac Pool Service. This will be the only pool company I work with in the future.