Jiffy Lube

I moved from Arlington out to Reston in 2003 and was looking for a place to get regular oil changes between larger mandatory servicing (tires, alignment, brakes…) at my usual mechanic. My mechanic always tells me that my oil change maintenance is great when I bring it in, the products that is used at this Jiffy Lube. I’ve been going here since then and the oil changes are quick, the manager Tino or Junior are always courteous and professional and I’m usually out in 20 minutes. Really don’t have a reason to go elsewhere…

Just had my 2^nd oil change done on my Infiniti. The last 3 cars all get my oil changes at this location. The staff is fast and courteous. Never had any issues with service. I have never felt pressured into buying services I think are unneccesary nor have I been asked to purchase anything unncessary.
This is my go to Jiffy Lube and I recommend them to everyone.

Awesome staff! Very friendly, courteous, and attentive. They don’t try and push you to buy things that you don’t need. If you do need a new filter or something along those lines, they let you know and then they let you decided without being pushy.
The oil change was quick. 20 mins and I was in and out. They also topped off all fluid, vacuumed the floor mats, and it came with a free carwash too! Also, just go to www.
to print off a 5 – 8 $ off coupon. The pricing will vary depending on the quality of oil you need in your car but it is fair and not overpriced.
I will be returning to them for future oil changes.

Super friendly staff and they know their job very well. They are bit pricey, but you get work done fast and you get what you pay !

I took my car for a regular oil change and I got ripped off paying $ 240 for no reason .even the regular oil change was very highly priced. Will never go there again.

I can’t say enough about the outstanding service we received here. We were met at the bay door by an outstanding young man who explained everything to us and got us registered. They even wash the car afterwards. Again. A great experience with next level customer service!

Service is always over-​the-​top! They offer good suggestions on maintenance but aren’t too pushy trying to sell more service than you need. Friendly and efficient.

After driving all the way from Baton Rouge LA to Herndon VA, we figured it was time to give our Rio some little love. Oil change and tire rotation. As soon as I pulled up I was welcomed, and the nice guy escorted me to the waiting area. He told me it would be between 15 – 20 minutes. The lady who works there is SO nice and SO professional. After my baby was taken care of, the lady went over everything that was done. She went to tell me I had a free car wash and free oil change in the next 3,000 miles (which is AMAZING) She escorted me back to my car which was vacuumed out (thank God.) I definitely recommend this Jiffy Lube, they are so great. For an oil change and tire rotation it was $ 44.37.

They refused to change our oil because a different location repaired our oil pan. They advised us to return to the location an hour an a half away to have the repair repaired (not sure how or why since the original repair has been fine for at least 9,000 miles). We go to Jiffy Lube because we expect the same level of service regardless of location, not to be refused service because of another location.

My first experience here was wonderful, fantastic, offer the top great, five star. The second? Polar opposite. I’m still waiting here as I type for an oil change…40 minutes in and I keep thinking to myself, any moment now. But how could I know? It’s chilly and the garage doors are closed and no one has come out to give an update (or an apology) on why it has taken so long. I did watch a few guys pound their lunch though. I do this drive thru oil thing for the convenience. This was not convenient.
Where is the consistency? The first time I was here, customer service was top notch. This time around not so much. I also didn’t expect to be here so darn long.

My coworker brought up how much this Jiffy Lube sucks, and I realized I’d never reviewed it.
Brought my car here a couple years back — they told me I needed a transmission flush and new fluid. Figured I’d be proactive and just get it over with. There are signs EVERYWHERE saying that they only suggest things that the owner’s manual recommends.
Well, my owners manual said that flushing transmission fluid voids the warranty, and you should never put non-​Honda transmission fluid in it, and they did both. I called to ask why the hell they did that, and it seemed pretty clear to me that they just suggest unneeded repairs, dude didn’t give a fuck that he voided my warranty. He argued that Honda could never tell that it had happened.
Scam artists. Avoid.

Well, i being a jiffy lube costumer for several years and never have any complains about the location on elden st, herndon va, but July the 7^th, there was this guy, chubby and Spanish, apparently he is in charge of something. He threat me like i was an ignorant. He start saying stupid words about me. Well to make it, a short story he start saying racial comment about Asian people, which is not professional and put him in a position that he has to provide a good costumer service, not a bad costumer service. At the end they didn’t put an oil change record like they always do. I complain about it nobody listen to me, they lady just rush me to my car.
People in this place starts, acting rude and disrespectful.
Please, go somewhere as my experience with then.
They has lost a costumer.

IF YOU WANT YOUR ITEMS STOLEN, GO HERE!
One of the employees STOLE my diamond ring from the glove compartment after an oil change! No one else has access to my car and this is the last place I had my car serviced at. It is so blatant because they only took the ring and left the box behind so that I didn’t notice immediately.
I am really devastated by this as the ring was very special and had a lot of sentimental value.
Jiffy Lube is ran by criminals and you should NOT trust them here or any Jiffy Lube for that matter.

Cheryl was AWESOME! Best oil change experience ever! She was very friendly, prompt service, and went above and beyond to make everything comfortable for my friend and I while we attempted to wrangle her 2 year old son. We both highly recommend this place and will return ourselves!

Having recently gone elsewhere and received terrible service, it prompted me to write a good review for Jiffy Lube! I am not sure if I just get good care because I usually go in on a weekday when it is not busy, but the guys there always welcome me with a smile and are very friendly. Compared to UK where all our local garage staff were generally mean, sexist and robbing bas**rds, this was a breath of fresh air to me! So nice to just have the car serviced and not be lied to about a bunch of other work that may need to be done on the car or «i’ll die». So this week, I actually have something wrong with my car so decided to take it to the dealer and have the oil change there. Wow what a difference, no personal service, no chit chat, no consideration for their clients what so ever!!! I will certainly be returning to Elden JL for all my future oil changes!!! Although I missed out on my free car wash last time, so I will have to remind you about that next time ;)

First off, let me start this by saying I really need to be pretty moved to write a review about an oil changing station. That said, I have been here 3 times and I have consistently experienced great service. The staff is curious, competent, and efficient with a a no pressure approach on the up sells they occasionally suggest. They honor coupons from other locations and give you a free car wash every time. I am not sure what more you could want from an oil change experience.

Always feel comfortable getting my oil change done here. There is a massive overcharge for synthetic oil (they don’t have synthetic blend), but I’m not interested in changing my oil myself, so I can’t really complain.
The employees are super nice, and are always polite. You can really tell the franchise owner is choosy over he/​she hires because there isn’t one employee that isn’t great.
I’ve brought all 3 of my cars to this location for the duration of my ownership, and don’t intend on stopping anytime soon!

I recently had a seat belt issue fixed by the acura dealer and was told that my power steering fluid needed to be replaced because it was «dark».
Today I went to Jiffy Lube and told them that I wanted t my power steering fluid replaced (much cheaper at Jiffy Lube tan at the dealer) and they told me I had been done last autumn and then they showed me fluid from the reservoir and it looked completely clean. Kudos to Jiffy Lube. They could easily have replaced the fluid and I would have never known but they did the right thing and did not do the unnecessary service.

Okay let me start by saying, please don’t judge me for what I am about to say. I have no clues when it comes to automobiles. Not a clue. I see the alerts popped up on my dashboard and can read the manual but that’s about it. This jiffy lube is near my work and often go there for a quick fix. Everyone’s so friendly and try hard to assist in ways they are able to. A few times I went for an oil change, they also look at my tire pressure and aired the tires without even asking about it. Manager told me to bring the car in at any time my tires needed air and he would be happy to do it. They could’ve easier directly me to go across from the street and use the air machine but no, they offered to help! They really do go out of their ways to please all customers who come in regardless of size of things needed or fixed. Def coming back for my next oil change again!

Best jiffy lube experience ever. Got a signature oil change. Professional, friendly, efficient and fast! :)