El Monte RV

The entire company is very poorly run. We had a terrible experience from the start. Generator broke within a few hours of us picking it up. Nothing worked inside in the RV (lights, refrigerator, heat). When we alerted the company, they wanted us to drive over an hour outside of our destination to get it fixed, which meant an entire day out of our short 3 day trip. We had a funeral that day so we clearly could not miss it. They made no effort to come to us despite our grief and situation. We then realized we would hit a snow storm on our way home because the state of Maryland put out a winter weather advisory the night before. It is obviously unsafe to drive an RV through a blizzard, and we didn’t want to leave anything up to chance considering we just lost someone to a car crash. We called El Monte as soon as we knew there would be a blizzard (hit us starting in Tennessee), and let them know we could not return it on the expected day due to the storm. Yet they still charged us extra for the day, even though no one drove through a snowstorm to rent an RV. Did not refund us for any inconveniences experienced due to the faulty generator, and charged us extra for not risking our safety and the safety of the vehicle during a blizzard. Absurd preposterous!