American Budget Moving

Rude. Just plain olé rude. I ain’t gotta spend my money with mean people, I refuse. I’m the customer, right? I called to secure the appointment — the price was right. But the lady who answered the phone… has absolute NO customer service & likely no love in her life. I was asking questions about the logistics & was surprised by some of her answers. If I wasn’t at work when I was on the phone with her, I would have cursed her out good, just like she needs.
I should have read these reviews 1^st cause anytime the owner company responds negatively (& they do) it’s not somewhere I wanna spend my cash. No thanks!
.see below… see. smart mouthed trick…& rude too
Whatever. I’ve done my part. My poor review adds to your collection of bad news + the one I’ll put on Google. Most importantly, you don’t get my money, business or referrals. And remember, evil people like you NEVER win! :D

Excellent job!!! The moved my stuff in exactly 2 hours, Alex and his crew are the best! This is the second time I’ve used this company. I always request Alex cause he’s professional and quick. I’ll be using them again when I move.

What happened to customer service. I was trying to hire them. The lady on the phone was so rude and condescending i changed my mind. There is a lot of movers out there.
They posted a 5 star review moments after my review went up. Reviewing yourself isnt going to bring customers. Kind, intelligent customer service will however. Service started when you answered the phone thats where you went wrong. Learn how to talk to people.

This was by far the worst moving experience I’ve had. They are beyond unprofessional and the phone rep totally LOST IT when I told her I was thinking of canceling the appointment. She screamed at me over the phone when I asked for a discount because the movers were late, then said «We don’t need your business anyway. We are probably only going to make $ 20 off this job, so I’m hitting ‘cancel’ right now!»
Read on for the full story …
It happened on Nov. 2, 2014. I’d made an appointment the week before. I was told the movers would arrive between noon and 4 p.m. with a 30-​minute notice. When I didn’t hear anything by 3:30 p.m. I called and spoke to Tom, who told me he would have the driver call me. The driver called and told me he would be there by 5:30 p.m. a full HOUR outside of the latest time they’d given me. I called the main line again and got this hostile woman, who was obviously raised by a pack of wolves.
I explained that we had an agreement for a certain time period and after keeping me waiting all day, they’d failed to keep their word. I told them I’d used them in Sept. 2012 and because I was so pleased with their service, I went through the trouble of digging up my paperwork so I could patronize them for this move.
After she discovered I lived in Bristow, I guess she did the math and told me there would be no discount because they were probably «only going to make $ 20 off this job.» (I guess I wasn’t worth it?) I told her I would hold the appointment for now, but I was going to have to have to call around for another company, because I wasn’t happy with the service or lack thereof and the their unwillingness to make things right for a returning customer.
That’s when she lost it. In this unbelievably curt voice she said, «So you mean to tell me you are going to cancel because we were an hour late???» (Uh, yeah. An hour is kind of a big deal, especially when you’ve been waiting for four already.)
She then said, «Things happen! Customers lie to us, trucks break down …» She continues on her rant and then says, «You know what? We don’t need your business anyway. I’m hitting cancel right now. You move your OWN stuff.»
I hung up. Me and my housemate stared at each other with our mouths open. I wish I could tell you I had another pleasant experience but I can’t because the psycho-​PMS lady cancelled my order before we could reach a resolution. I’ll never use them again.

Don’t DON’T use this company. I tried to speak with the owner TOM today after a move on Saturday.
They were late, rude, told me they would not move my clothes unless they were all in boxes. Never heard that before and l move alot. They were pissed off that l had someone to help me move out and in. Which took away literally any hope of extra money. They pace themselves to CHARGE MORE! I know this so my friend and l jumped in to GET IT DONE!
So for exactly 2 hours 185.00 4 miles away l might add.
They quit 1:45 minutes into the 2 hours rate. Very very LAZY Spanish guys. They lost a tip as well, and when l informed them, he said he didn’t care.
In response to your comment TOM: 10÷5÷14 1:19 pm Sunday.
I was completely pack, and told by your pathetic help «I will Not move your clothes unless they are in boxes.
Ridiculous ! You don’t deserve a single customer still.
As for being racist, nope your wrong again. I just know ignorance when l see it. As for hanging up on me today, WHO THE IDIOT NOW? You !