Massage Envy – Hermosa Beach

my massage therapist Brian was awesome and i was referred to him i wish i could just rate him with all 5 stars but unfortunately i cant rate the rest of the people there with 5 stars the management was rude i saw the manager Rob go off on a therapist there and then when i was leaving i was talking to him and he smelled like weed im sorry but i wanna be clean free from all that and for me to go into a business where they smell like weed no thank you i dont care for people who are very rude either to there employees but i will say this if you do decide to go there ask for Brian if he is still there i promise you wont regret it at all best massage i have had in my life and to top it off he has worked on my knee since i have had 2 knee surgeries

Yesterday my Girlfriend and I came down to this Great Location just to have a hour n a half couples Massage just to be «So upset with the Massage» at one point the Lady that was giving me my Massage she started falling asleep and I was getting a full body Massage and she didn’t even get to my legs she just rubbed my feet. Will not go back to this Location again. The locations in Marina Del Rey, Fontana, Rancho, & Manhattan Bch are GREAT.

Customer service was terrible. Spoke on the phone to a gentlemen that was very rude. They lost our service and went down the street to hermosa massage which was fantastic for the price.

Brittany was so fantastic in identifying my needs. She was helpful and professional, I highly recommend this location. Their customer service and treatments are superb!

Thank you Rob for tour comments. You will also see after review of my first post that my wife had 1 child, pregnant now & was turned away for servive & 3 surgeries. The time you speak of regarding alliwing to use credits whike on a freeze was due to those medical issues described. So im not sure how it helps to get a massage after 3 surgeries & during the 2 pregnancies. Bottom line is I paid over $ 1600.00 for a service I will never get. Now lets be clear, not a membership fee as being a member is FREE. Im out of service that I paid for & will never get. Its fraud & robbery.

Best kept secret, Mario… that’s all.

I bought the membership in January 2015. I had 2 massages saved up, so I brought a friend. Our massages both started nearly 10 min late, ended almost 10 min early, and areas we both asked to be focused on were neglected. My masseuse, Jocelyn, took an awful lot of time lowering and raising and lowering and raising and lowering and raising and lowering and raising andl owering and raising and lowering and raising and lowering and raising and lowering and raising (you get the idea?) the table. Every time she did, she would stop massaging me to do so. Very frustrating. When I presented these problems to the front, they were mostly non-​responsive, gave a half-​ass apology, but did nothing really to try and make this right. Also– they had a punch card. Because I used 2 of my massages (one used on a friend) I asked for 2 stamps. They refused. So despite how terrible the overall experience was and that I had paid for 2 massages (AND a $ 10 «transfer fee»), they would not give me a second stamp. Robert, the gm or owner, was COMPLETELY disinterested in turning around my experience from a negative to a positive one. Even something as simple as giving me that 2^nd stamp would have made me feel better. But no, he refused. It was very clear this manager, Robert, is interested in making money and doesn’t care if people get crappy service. Also know that if you want to share a massage with a friend it becomes a $ 70 massage («transfer fee»). The massages are 45 – 50 min massages, not 1 hour. (And yes– those 10 – 15 min make a difference.) I will not be returning to this location, though if you go, ask for Jasmine– she was good. Which accounts for the 1 star I give.

After reading other reviews, I have to say I was holding a lot of hope that my experience would be a good one. I am happy to report I had a wonderful experience and would definitely return.
Jessica, at the front desk, was very helpful and friendly. She explained the little paperwork that is necessary and how the timing of a 90-​min massage works (5 min to prep — 80 min massage — 5 min to dress). I was impressed that everything happened spot on clock-​wise.
Jocelyn, my masseuse, was friendly and professional. She checked on pressure when appropriate and had friendly conversation when I engaged but let it be quiet by following my lead. She asked me about any special injuries or concerns to focus on and was great. I would ask for Jocelyn again in a heartbeat. I’ve had a LOT of massages over the years and this wasn’t the best massage I’ve received, but it was very very good and I was not unhappy in any way.
Upon leaving, Jessica very simply explained the discounts should I become a member but I in no way felt pressured. When I took a brochure and said I would look it over and consider it, she was very friendly to be sure I had all necessary information and that was it.
My experience was most positive. Thanks.

Not happy w my facial yesterday w DENISE. My appt is at 5pm I got there 5:05 and she called me at 5:12. I ask her if I can put my purse to the chair and she told me w a aggressive and loud voice… Nooooo, I’m using that. Jeeeez. Then she left me to change and comeback at 5:16 pm.
When she start she’s not even ready w all the stuff that she will use. Steam is not ready at all it’s still in the side. She’s supposed to start the steam right away while cleaning my face but she’s not.
She just turn on the steam for 5 minutes while doing the 3 or 4^th steps that she’s doing and said upppsss forget about this.
She gave a massage at my arms just on top not even the shoulders. she did a 5 minute extraction probably didn’t see much to extract because she didn’t turn on the steam much. And guess what I’m paying for 1 hour Facial but when she told me its finish I look at the clock and it’s only 5:47. So what kind of facial is that I pay for 1 hour but only got 35 or 40 minutes only.
I’ve been hearing bad reviews in this place I should learn and not use my money for that facial. It’s a waste.
I hope the management will do something about this. POOR SERVICE /​POOR FACIALIST

I went the first time to Massage Envy my friend is a member of! The staff was really nice at the beginning, great receptionists, etc.
The massage started a few minutes late and ended 7 minutes to the hour. The areas I did indicate to focus on, were minimal taken care of and the masseuse even told me after that she didn’t have enough time for that, but felt the tension.
They also have a stamp-​card to get a free massage after getting 12 stamps.
My friend transferred one of her sessions to me for my birthday and paid the $ 10 transfer-​fee. When she asked to get a stamp for each massage, they refused to give a stamp for the second used session saying it’s not you who get the massage.
We wanted clarification from the guy behind the desk and his comment was, not possible. We ask why, because it’s paid for two sessions and it didn’t make sense to us… but his response was: It makes sense to me and we make the rules with this card.
He also said, it’s normal to have 50 minutes massage at this place and not 60 minutes as indicated on every piece of print.
I ask for the manager and was very surprised that the gentleman talking to us was the owner of this place.
We both did not feel treated with respect nor did Robert (manager and owner) made ANY effort to made us feel like a paying customers.
I usually go every 2 – 4 weeks to a place in Marina Del Rey and know how a massage place can make you feel welcomed.
First rule, listen to your customers what they like in the massage.
Second rule, if there is an issue, make sure to stand out to take care of this.
While we were both complaining, the manager was not even looking up or getting involved like he wants to avoid to take care or do his job until I requested the manager.
Very disappointing and for sure not reasons to come again. Customer service and communication zero stars.

I got lured into the membership and I regret it every month.
The ONLY redeeming factor is that Cynthia is a great person and an awesome facialist.
Ever person I ever received a massage there is way to mediocre for the amount I pay for every month. Plus the «benefits» of being a member and laughable.
The worst part are the front desk people. Who are trained to push the over-​priced and lack luster membership onto people. And fail to let you know that you’re locked in a year long contract.
I don’t like it when the people who massage me talk to me too much. And one of the lady’s who massaged me tried to have me recommend her to my friends and then suggested I call the owner of the massage place so I can’t maybe possibly get some sort of discount. That’s so trashy.
Recently I was scheduled for a massage and some time later a facial. After I received the facial did I know that they didn’t schedule me for my next credit and had to charge me for the facial at the member rate. I was so annoyed by this because common sense would tell you that, yes I do want to use my credits.
TL;DR Everyone is trying to sell you something. Whether it’s the membership or the Murad skin care line. The massages are average at best. The front desk people are terrible.
Save your money and do your research because there are WAY better massage places in the South Bay.

Cynthia is great for facials. The front desk staff though? No. Just, no. They bring this place down.
I had an appointment scheduled with Cynthia tonight… I got there about 10 minutes early, and they said that Cynthia had called 15 minutes earlier to say that she was stuck at LAX waiting for an airplane to land. Knowing how far the salon is from LAX, there is no way she would be on time, or even reasonably close to being on time for our appointment. The part that really irritates me is that the receptionist waited for me to get there before telling me that Cynthia was not there… Even though she admitted that Cynthia had called 15 minutes earlier. If they had had the common sense to call & tell me that, I would not have rushed to leave work and rushed to fight traffic to get to the salon on time… I would’ve simply rescheduled.

It is so-​so, I don’t like having to pay for parking downstairs some times. I changed to the Redondo Beach location now that that one opened up. Also I used to go to a therapist here that I liked, however, then she left, and then I tried out at least 4 people there afterwards and I didn’t like them… there was one guy in particular that was jamming his fists into my neck, I don’t think that I have had any other therapist ever that has done that. also there was a chiropractor person however, he seems kinda stuck up and then after doing a deep tissue of which I thought it would be helpful to go deep, then I had bruising… however, he did pop my rib back into the spine back, and that felt better…

Im not rating just the massage, but my entire experience at Massage Envy in Hermosa Beach.
This was my first time getting a massage and I really had no idea what to expect. But from the moment I walked into the business I felt great.
I was immediately greeted at the front door by the young women at the front desk. They seemed happy and genuine which made me feel comfortable from the start.
I was asked if anyone had spoken to me in the parking garage about paying the parking fee, but I wasn’t and the receptionist stated that my parking was free because of it.
The reception area was well maintained and looked professional making me feel important as a client.
While waiting, I was asked if I wanted water to which I said yes; unfortunately I never received it.
I was then given some paperwork to fill out, and after Izzy, I think her name was, went over it with me while at the same time creating a fun conversation.
She then escorted me to another waiting room further inside ME.
The inside was garnished with dimmed orange lights and was certainly relaxing.
As I passed through the halls, the other staff members greeted me with nice smiles showing the that front area wasn’t just a face.
After a few minutes of waiting, I was taken into a room by Maria who is known for giving great deep-​tissue massages
I told her my right-​shoulder was knotted and she was able to see it, and knock it out right away.
Aside from giving a wonderful massage, she was welcoming and friendly, and made me feel comfortable the entire time.
After the massage, Maria gave me some tips for how to take care of my body and to prevent major future knots.
Lastly before I left, I checked out with Izzy who again was fun and interested in my experience at ME.
I drove home sore, which is expected with deep-​tisse, and took nap from which I woke up feeling incredibly relaxed yet energized.
I definitely plan to return to this location in the future and highly recommend other to do the same.

Unfortunately, I don’t leave reviews as often as I should, but I do when I’m pretty disappointed.
I went to Massage Envy for the first time today. Hermosa Beach location.
Valet parking is $ 2 with validation. Very close to the door.
The place is nice, clean, and what you’d like to see at a spa. The ladies at the front desk are nice. The one who helped me was very pretty, however, she was wearing a lot makeup and I could see that her skin wasn’t too smooth underneath. And she mentioned that she gets services there (of course). That was my first sign to not even bother… but I’d gone through so much trouble to find a spa giving affordable facials at that hour (7−8pm) on a Saturday and I think I was a bit desperate.
Denise was my aesthetician. She was nice. But I could sense that she seemed a bit fake and overbearing, sort of like your typical car salesman… but like I said, I was desperate… and at this point I felt I was too far in to turn back.
Anyway REASON for 2 STARS (for those of you who want to skip ahead): I explained to the staff and the aesthetician (in addition to the paperwork) that my main issue was breakouts, uneven skin tone and CLOGGED PORES/​BLACKHEADS/​WHITEHEADS. I mentioned the clogged pores repeatedly. I specifically said that I knew I needed extractions.
Denise performed like 3 – 5 extractions… and I believe she just used her nails… I could have done that myself! Then there was one blackhead that I had to mention to her. She claimed she didn’t see it. Then she said there was nothing in there. I got home and took a look. It’s still black. So obviously something is still in there. And how could she not see it, as a professional, looking under that super bright light, if I notice it when looking in the mirror every morning and night? (Full of it? I think so). I gave them the benefit of the doubt (thinking she must have only performed a few extractions because the products used were so good) and bought the acne products she recommended because I figured if I got home and my skin looked great, I would use them. Plus they were only $ 36 (the aesthetician said 26 during the facial). [Not to mention the pressure you feel to follow their advice, in case you do want to come back]. But since I got home and see my skin looks the same as it has for the past few months, I will be returning to the spa to return these products and explain why I don’t consider her suggestions to be trustworthy, and I won’t be back! And by the same I mean: I still have a million clogged pores ALL over my face. NOTHING looks or feels different.
Also, whatever product you use, she’s going to tell you that it sucks and that you should use Murad. But then she’s going to keep saying that she’s not biased due to them being her products. I told her I used Neutrogena and she kept saying Noxema is so harsh, yadda yadda. Then when I corrected her, she’s like oh yeah, Neutrogena, they’re all the same, any cheap products, but Murad is so great… yadda yadda.
(BTW I’ve gotten facials before. My first was the best but it’s not local, so I haven’t been back. They performed the extractions needed, so my pores looked clean later that night. I was a bit inflamed, but that’s expected, and it went down overnight. And I do admit product bias can be expected anywhere you go).
***The ONLY REASON I DIDN’T GIVE 1 STAR is because I must rather leave a spa feeling as though I wasted my money because my face still looks the same, rather than my face being worse, i.e. inflammation followed by scarring
Overall, I think it’s a bit of a scam. It’s a fancy place, with a number of businesses all over town, and a membership available and so forth, so you automatically trust them more than you should.

First off this is my second review ever but I felt compelled to share my experience.
I have been a member at Massage Envy for several years and endured the mediocre massages and frequent turn over of staff in hopes that one day I would find a good therapist. In the 6 years I have been a member I have MAYBE had 2 really good massages but I kept trying different therapists in search of a good one. The one time I found a good one, they didn’t work there by the next time I called for an appointment.
I tried both the Manhattan Beach and Hermosa Beach locations and both, although clean and serene, have bad therapists galore.
Today was my last straw and I am finally canceling my membership and saving the monthly fees and gratuities to have a real massage elsewhere. I had a pregnancy massage which is never fabulous because of limited positioning but I have had relatively good ones at other places in the past. This was one was horrible! My 14 year old stepson could have done it better. She asked how the pressure was and I asked for a little more and she said she could not because I was pregnant and she could really do anything for me because of my position of lying on the side. So essentially she rubbed my back for 50 minutes. It seemed like she didn’tt know what she was doing or didn’t care.
At check out they always ask how everything was and I realized now this is just a formality and not that they actually want to know. I told him this was the WORST massage I have ever had and he just said «ok so you don’t want to book with her again?» REALLY? YOU THINK? And that was it. He had no interested in why it was bad, no offer of a credit for being a loyal customer, no I’m sorry about that. NOTHING.
I also called to cancel and I feel like a got the run around. I had to call back to urge them to send me the form asap so I could sign the form. They sent me a freeze form which means in a few months they would be right back in my bank account. I’m pretty sure that’s a strategic move. After 3 phone calls I finally received the correct form to ask permission to cancel my membership.
I definitely won’t be going back.

I came into massage envy weary from reviews. But I quickly found that they’re wrong! This place is fantastic! I was greeted by Marlene at the front desk who checked me in and got me set up with all of my first time paperwork. Tierra was my therapist and was EXCEPTIONAL. She listened to exactly what I needed and was very knowledgable. The massage actually ran over the hour which was surprising. On my way out, Marlene checked me out and told me about their membership rates without being too pushy or salesy. I signed up for a six month contract. I walked out feeling ten times better. My body was in terrible condition and has a lot of work to do still but I’m very happy with my experience at Massage Envy Hermosa beach and can’t wait to be back in a month!!!

I recently went for a facial with Denise and it was amazing! She is super cool and passionate about skin which I so appreciated since I haven’t a clue about what my skin needs. She was super knowledgeable and took time to carefully assess my skin before suggesting an enzyme facial for my breakouts and also a hydrating mask for my extremely dry skin. I also really appreciated her writing down exactly what steps I needed to do everyday, morning and night with the awesome Murad kit I purchased after my facial. She’s also great with follow ups and I love that she cares so much about my face! Thanks Denise !! :0)

4 stars for this location in general as it is good, but nothing stands out to make it exceptional. The staff is friendly and professional. The interior is clean and they have water readily available. There is nothing special about the massage rooms.
I’ve been to this location twice. The 1^st time the massage was pretty good, but not great. I don’t remember the therapist’s name. The 2^nd time I got Karen Rose (she gets 5 stars). She gave me the best massage I’ve had so far. It wasn’t the most relaxing, but it was the most productive. I instantly noticed a better range of motion in my neck and shoulders. I recommend seeing her, if you want someone to help loosen tight muscles. She uses active release therapy, so you have to get a little involved, but it’s worth it.

Five stars go to Brittnay, the front desk lady who should be awarded the best customer service of all time! She is very helpful and kind. She worked after hours just to get my many future appointments booked. Most of the front desk folks at massage envy at other locations are nice, but not as amazing as Brittnay is.
Not five stars for this location because parking is inconvenient. The only choice is valet. Also the therapists are good but not the best i have ever encountered.