Summit Primary Care

I would not recommend this office. I have tried out multiple doctors here and none of them cared to take time and answer my questions. When I tried to ask questions through their patient portal, they told me they couldn’t help me. I am a first time mom. When they told me I was pregnant, the doctor didn’t even want to stick around for the questions I had. He kept running out of the room while I was trying to ask question and the nurse had to keep going to get him. I was in the back office for maybe 10 minutes not including my pregnancy test. Also, the lab techs have always been rude. I have never had such horrible medical service. If you do use their services, make sure not to ask for a doctor or nurse to call you because they won’t.

The doctors are hit or miss, but the front desk staff is appalling. They discussed my private health info in the front desk area in front of a number of waiting patients. They refused to fax my records to my specialists – even though they were the ones who REFERRED me to the specialist. The front desk staff talks about other patients after they leave, complains about their job, bullies patients about payment…
This is the most unprofessional doctor’s office I have EVER been to.

Terrible front desk staff. Terrible on calling back patients with results or refills. They won’t take patients when they say they are open and I’ve been coming here 12 years. I’m sick of it!!!

Considerable difference in the new front desk staff, or who happens to be on staff when I call and come in.
Courteous, friendly and helpful.
As I mentioned previously we have been coming here for many years, we love our Doctor but also the RNPs and nurses.
Typically easy to get an appointment within a very reasonable timeframe and at a time that is most convenient.
I haven’t live in Hermitage for years but I continue to drive here for medical care.

The doctors at Summit Primary Care have been helping me since I moved to Nashville over a decade ago. Even now, while I live in East Nashville, I still make a trip out to Hermitage whenever I have any medical-​related needs. One of the things I like about Summit Primary Care is their online patient portal. I can always access my treatment records, past visits and medical history, which makes it easy for filling out life insurance docs or similar items. My primary care physician (Dr. Hamby) is always friendly and great, but I often use the walk-​in clinic or make an appointment with Dr. Pak for the everyday, run-​of-​the-​mill maladies. I have yet to have a bad experience here, and the added benefit of the on-​site pharmacy eliminates the usual follow-​up trip to Walgreen’s (or whatever pharmacy is closest).