Rite Aid

I have been a Rite Aid customer for many years, this Rite has a Beautiful store and a great Day Staff but the late evening staff is rude & have no customer service training, I have come after work to get some items & the lines have included up to 21 people, lasting up to 30 – 40 min wait just to check out!!! last night it was the same thing even though the cashier a young lady called 3 times for help the supervisor who was in a room would not come to help, after 4^th time she came to help, I have posted pic of this situation.

Good grief. How hard is it to fill prescriptions? What’s the point of dropping off my prescription with insurance information if I still have to wait for them to verify with my insurance when I’m there to pick up? And when you tell people to sit down while you do the work that should have already been done before pickup, don’t forget about them! I sat for what seemed to be an eternity when I finally had to interrupt. Everything was ready to go and just sitting on a table. Get your act together, pharmacy! I will take my business elsewhere.

The medicine is good but when I tried to get ice cream on my second time they said yes and I said 1 vanilla please and they said they didn’t have it when on my 1^st time they had it so when I asked for a refund she said you can get something else to eat as if there was no such thing as a refund totally a squid ward employee

VERY annoyed at the pharmacy at this location.
I came in person twice to have a prescription transferred to this location and each time they told me they contacted that pharmacy and are waiting for them to send over my information.
A week later, I call again and the man on the line responds for me to call the pharmacy I need the prescription from (which doesn’t work because the new pharmacy needs to request it or else the old one can not send it.) I call the old pharmacy anyway and they say they have not received anything from Rite Aid Hercules. Enough is enough, I need my inhaler!
I am moving my prescriptions to Walgreens in Pinole. I can not wait another week for my inhaler for Asthma. Very very disappointed and angry at this location.

I only had to switch to Rite Aid because my insurance would no longer cover my prescriptions at Walgreens so after about half a year with getting my meds here I figure it’s time to write a review. I get meds here on a monthly basis so getting a refill is never a problem here, I usually call in my refill which I love. Picking up is usually quick but sometimes can take awhile especially when there is a long line.
The pharmacy staff here are usually pretty quick and for the most part have a good attitude — although they don’t say much besides «hi» and «have a nice a day». The actual staff at Rite Aid are really nice and on occasion I had several staff members ask me if I needed help finding anything. The store itself is small but they have a little bit of everything. Came here the other day to find Hanukkah wrapping paper on sell! Which was great.
Yes there things here are pretty pricey and I would only buy something here if it was an absolute emergency or if I needed a particular item as soon as possible. The parking here can get kind of full but that is probably because there is senior housing right to the store. They don’t have a drive thru here to pick up your medications (like they do at Walgreens) which can be a hassle for the elderly or for me people who have children. Definitely would raise this rating another star if they did!
And yes they do sell ice cream here that I have tried once and it’s pretty good! Over all a good store and in a good location — closer than Walgreens that is.

This review is for the ice cream alone.
There aren’t many Rite-​Aids that actually serve the Thrifty ice cream anymore.
Luckee for me this one has the ice cream counter, black cherry is super good and always worth taste.
I mainly come for the ice cream

Great ice cream on the come for those hot days. But don’t miss out taking some home. They have every flavor you love. Try the butter pecan it is fantastic

Awesome store, very friendly and helpful employees, and well stocked! The store feels very clean and pristine, and I especially love it when I’m able to talk with Ana and Sonny. Sonny, a manager, knows the stores policies very well. He’s also a bit of a joker, so he always makes me laugh. :)
Ana is a great cashier. She’s very helpful and always offers help whenever I get one foot in the door. Lisa is a bit slower at checking me out, because she usually has a question about a coupon or she gets a little irritated if I give her too many coupons, but she rings everything up correctly and doesn’t make mistakes.
Overall, it’s a good store. I’m glad I have a Rite-​Aid in the area to visit!

I’ve been to this Rite Aid before and it’s just your usually Rite aid like any other. They recently just remodeled the interior and it looks very nice now they have signs where everything is. This Rite Aid has a little ice cream station where you can get ice cream I have tried it before and it’s pretty good quality but the service here is slow since the people who run the ice cream station are the people who work the cashier also. This Rite Aid is a pretty decent size it’s not to small and not to big and also they do have a pharmacy. Last but not least, the staff here is friendly and helpful and there pretty full stock here so you’ll most likely get to find the stuff you need here from snacks, drinks, makeup, birthday cards, medicine and MUCH MORE! Other than that I give it 5 stars.

I did not know there are 2 Rite Aid on Unilocal for Hercules area. Whenever I have gone to this store I have just great experience. The new store looks amazing and real clean. Of course they moved some of their products around so it gets harder to find but then their ambassador shows up out of blue with a big smile and her sincerity to help, all my frustration disappears. She comes and helps me personally. I heard her speaking with Filipino customer, Spanish customer and Indian customers in their dialogues. I was there yesterday and I saw her greeting some couple in sign language. I am just simply amazed by this employee. If Rite Aid has a customer service like this, I would skip all the other stores.

Great service! Extremely helpful employees! Shilpa (the wellness ambassador) was super helpful and she took care of my 2 year old while I found what I needed. Chocolate malted crunch ice cream is amazing!

This is a great place to go because they have a wellness ambassador who really care to spend time with me and help me with whatever I needed. Thanks to Shilpa Rivera for helping me understand what vaccines my parents would need, flu shots, etc. I definitely recommend this to my friends and relatives.

Wow how impressive. I came into contact with four employees and they all seemed happy to work here and wanting to help their customers. All employees stood out but their new Wellness Ambassador Shilpa Rivera is really a star. Eager to engage with customers, all smiles, and very enthusiastic about her job at Rite Aid.
I am so sensitive to what I perceive as poor customer service but this place left me all smiles. If I was to work in retail, this is the place I would like to work.

I purchased: Motion sickness medicine and sea sickness wrist bands for whale watching; I think I need taking two tablets in order to squash/​control sea sickness next time I go sailing on an ocean vessel.

I have not had a prescription filled here so I can’t speak to their pharamacy services.
I can say they meet my occasional drugstore needs, which usually means I need some random beauty or first aid supply (epson salt, mascara, thermometer sleeve, nail polish)
The service is slooooow.
They do have $ 1 ice cream cones. Which is cool but always seems slightly freezer-​burned.

I called this Rite Aid to ask if they had a product in stock and the staff left me on hold for 2 minutes… came back and passed the phone over to another staff member who also put me on hold for 5 minutes, only to come back after putting me on hold to ask me what product I was asking them to check up on. Then the call dropped and I called again… they put me on hold again for 6 minutes then I hung up. These ladies were definitely self-​occupied and were unwilling to help me.

Good selection and service.

I’m not going to lie, since Luckys is right down the street I go there for all my groceries. I only go here to get $ 1 ice cream cones. They have good flavors and it’s real ice cream not the soft serve shit you get at mcdonald’s which is also good but I need more flavor choices which they have. I usually get Strawberry Cheesecake. It’s perfect for a hot day.

This is the nearest pharmacy in my area other than than the walgreens in Pinole.
It’s a small building, with an even smaller inside. I only go here if I really need something.
Workers here are a hit or miss on customer service. I’ve had the nice people who are extremely helpful & the assholes that I wonder how they got hired in the first place.
Same with the pharmacy. It’s a hit or miss. But so far I’ve gotten pretty helpful pharmacists and pharmacy techs.

in regards to their ice cream counter:
happy 70^th birthday thrifty ice cream! oh man, tried pistachio nut ice cream for the first time an i am in love. i coulda swore ive tried it before and never liked it. i was probably to young to appreciate something so amazing. thanks for the cheap ice cream rite-​aid. id come back to get one of your cheap cylindrical scoops any day.
now on a hunt for the best pistachio. yums.