iCracked Professional iPhone, iPod and iPad Repair

We found D McKinney from iCracked on Craig’s list. We set up the appointment, he arrived at our house on time, and fixed my son’s iphone in less than 1 hour for cheaper that the Apple store was going to charge me. I will definitely use this service again.

Just met with Scott to have my iPad and iPhone repaired. Was very impressed all around. Was surprised to learn that diagnostics for my water damaged iPhone are free. That’s right, you only pay if the device is repairable. Excellent customer service.

Appt was set up quickly for repairs. The tech, Chad, was prompt, professional and courteous. Had the phone apart and parts replaced efficiently and quickly. Great service!

Eric Ross was absolutely amazing — when the WiFi on my iPad when on the blink, he diagnosed it, order the right parts, double-​checked that everything worked, not just on his own home network, but also at Starbucks!
He came to my home, verified that everything worked, and helped adjust my home router for optimal operation. When he left, my iPad was humming along again.
Eric maintained excellent communication throughout, and repaired the iPad quicker than expected.
Wow, I wish all service experiences was like this. Thank you, Eric!

After deciding it was not the correct decision to upgrade our Apple 4s’s because of short battery life. I decided to go with the I Cracked service to replace the batteries in our 2+ yr old phones? After answering a few questions on their web site I was presented with a very favorable repair estimate. We arranged the time and location for the repair and the rest was history. The more devices the tech can repair at a single location the better price you will receive. Tech Eric was on time and very professional. Thank You

Great Service! Highly recommend them. I called need two iPhone 4S repaired like ASAP! Eric, one of the Certified iTecs came by and took care of it in no time!!!
Best quality service and parts!

My guy dropped his iPhone and the screen shattered in pieces. Horrible — luckily he found Eric Ross with the help of Unilocal.This company provides at home repair of Apple products like the iphone. Eric responded quickly after we submitted a request for an appointment. Eric was flexible on apppointment options and provided all the information on the service and pricing during the initial discussion. Today Eric was on time for our appointment. He was professional and courteous. He was very meticulous over the repair, service, and testing. His work even comes with a gaurantee. The phone looks brand new and my guy is super happy. We would happily recommend Eric Ross!

Super! Eric is the real deal. Friendly, prompt, professional. He responded to my initial inquiry quickly. Gave me details without pressure. Was on time to the appointment and quickly fixed my screen. ON A SATURDAY!
I’m a fan.

I can only agree with the other reviewers and give Eric Ross 5 stars for his level of professionalism and service.
Eric responded quickly to the request on the website via text and picked up the broken iPad on schedule.
He diagnosed the issue and helped to determine that the repair of an iPad 1^st gen might be in this case not necessarily a prudent path. He returmed the Ipad as agreed and despite the time and effort he put into the matter, did not charge anything, since as he put it «he did not really repair it». Again, outstanding!

Absolutely fantastic professional service from Eric Ross. He picked up my ipad from Oakland, drove all the way to Redwood city to get the appropriate screen, installed it and delivered it to my home. On Saturday! He is brilliant and professional. I also really appreciated his punctuality, as I had some time constraints I was working with at the office. He was there exactly on time for pick up and delivery. The I cracked system is great too, with prompt service and updates on scheduling and billing/​receipts delivered seamlessly via text messaging. Pricing was competitive and reasonable too, especially since there was so much additional non-​billable time Eric spent collecting and delivering my ipad and going to buy me a new screen. My ipad is now as good as new. Thanks Eric and iCracked!

I am very pleased with the repair of my ipad cracked screen. Eric was professional and friendly. The service is great, picked my iPad up at my house tepee. Dropped it off the nxt day. I would recommend Eric and icracked to my friends and family.

Eric Ross and his service are five stars! He’s very knowledgable and conscientious. He arrived on time and performed many checks to verify the repair was accomplished. Total repair time was an hour, and he came to my home. I’m VERY satisfied!

I called first thing Monday and he was there to fix it within two hours. Great service!

Smooth experience from beginning to end. My wife broke her iPad screen and I found iCracked on Unilocal.I went to their website and submitted a request for service. It was super simple and within the hour one of their techs contact me by text. They gave me a reasonable quote and Eric the tech showed up within the hour. He took the iPad and wanted to keep it for a day, but I wanted it back the same day. Eric was very flexible and went out of his way to bring it back in the evening. He fixed the iPad screen and it looked like new. The iPad had a dented corner and he did his best to fix it and it looked good. I would recommend Eric and iCracked if you need fast and quality service.

My iphone 4 helped break my fall the other day thus cracked screen. I have insurance on the phone and finally looked into it. $ 169 deductible. My «old phone» isn’t even worth that much! Anyways, I did my research and checked out iCracked’s website. I input my information and within 5 min I received a text. Within the hour Eric Ross came out to my house and fixed my screen… all this on a holiday! And I saved about 30%! Assurance can go suck it. Great Job
!

Wow! Run, don’t walk to Eric Ross and iCracked!
We were on our way to Stinson Beach from San Francisco this past Saturday. I got out of the car, forgetting that my iPhone was on my lap and bam! The phone hit the concrete and I was so upset as I realized that my screen was shattered :(
I called Verizon and learned I’d need to pay $ 199 to have it repaired (and that’s WITH the insurance I’ve been paying for). Then my boyfriend told me about an app he had on his phone called iCracked. Concept is to match technicians with you based on your zip code in real time.
The interface is so user-​friendly. The organization screens all of the technicians for skill set and via background checks. I simply entered my phone, model, color, issue, and zip code. I entered the zip code for where we were going to be staying that day at Stinson.
Eric was on it! Literally in 30 seconds or less, I had a text message from Eric asking me when I’d like to have my phone repaired. I said that I’d love to have it «today» if possible. He called me and I learned that he was based in Hercules but that he could be at the Stinson address by 6pm. Wow! On a Saturday too! He gave me an estimate at roughly ½ of what I would have had to pay with Verizon and noted that he took cash or credit card. We hung up and I instantly got a text confirmation, «Maureen O’Sullivan, your iCracked iphone 4 black verizon repair is set for 8÷24÷13, 6:00 PM. Your iTech Eric Ross is set to pickup your device.» The text also included his phone if I needed to reach him again. He texted me when he left Hercules and was kind enough to reconfirm his ETA.
Given weekend traffic, some road closures and our fairly remote Stinson address, Eric showed up right on time, very professionally dressed and with a big smile on his face! He was very courteous, respectful and extremely kind. He estimated he’d need about 45 minutes to complete the job. And given that there wasn’t a suitable workspace inside the house, he even said that he could take care of the phone in his car. Outstanding customer service!
Just as he anticipated, it took about 45 minutes. He also did a bit of complimentary cleaning inside my phone too which will help me to get some more mileage out of the phone.
I couldn’t have imagined a better experience. Eric Ross is talented, professional, reliable, honest, and a pleasure to work with. Thanks so much, Eric!

I buy my kids hand-​me-​down iPhones but they still break them. I knew there were screen repair services out there and happened upon
. I figured I’d give it a shot.
I visited the main website and was quickly referred to Eric Ross out of Hercules. Each iCracked technician works under iCracked but operates his own business. He or she is responsible for their own parts, gasoline and anything else they need to send you on your way. Tip appropriately ;)
For $ 129 I got a brand new GLASS iPhone 4 screen and a brand new battery (if they are opening it up might as well do the battery, right?). No, it doesn’t void the Apple Warranty either.
Best part? I didn’t have to buy a new $ 399+++ iPhone or enter into another 2 year mobile carrier contract. Those two factors alone make the $ 129 entirely worth it.
Eric performed the service while I waited and it took about an hour.
Eric was very professional, knowledgable and friendly. An absolute pleasure to work with and he fixed me up in no time. Highly recommend if you are in the Contra Costa area (if you can) request Eric. He has a customer for life in me and mine.

We are very pleased to recommend Eric Ross from iCracked Professional iPhone, iPod and iPad Repair. He came to our home to repair a cracked iPhone screen and was prompt, professional, extremely thorough and meticulous. He gave us helpful information concerning our iPhones and was well informed on our other devices as well. Should the need ever arise again, we wouldn’t hesitate to call Eric Ross for a repair.