Rochester Immediate Care

Nice place but I came to get my TB test read. They forgot about me and I waited an hour for something that takes 3 seconds.

I’ve been to Rochester Immediate Care in Henrietta many times for different things. It is so convenient to go there as they are fast and super friendly every time. I have never had an issue and cant say enough how positive my experiences have been for myself and for my daughter. My daughter has two types of insurance and the staff at the location were very helpful at getting that situated when she first went and when billing called because they had some questions, that lady was beyond helpful and pleasant. Thanks for always taking care of us when our doctor’s office cant! I wont go to another urgent care place, no need.

Hurt my thumb and went to get it checked. Got a small thumb cast to take care of it. The cost of the visit itself was about $ 450. Why couldn’t they tell me it was going to cost that much? I could have just taken care of my thumb myself without them. They didn’t do anything significant for me, and nothing worth about $ 500. Good thing for insurance, that I only had to pay about $ 70 (still not worth it). Definitely not coming back here.

I’ve visited the Henrietta location for RIC on several occasions for varying problems for several family members including myself and have had very positive experiences. For common illnesses or injuries, RIC provides really convenient, efficient, competent service in a nice location. Though I have an excellent primary care physician at Strong, I come to RIC when I want efficient service during the hours that I want, which is usually outside of normal business hours. The lobby at RIC is clean with lots of TVs, magazines, and toys for your children. They offer you coffee, hot chocolate, or tea while you wait which is a nice perk. The office staff are very professional and friendly and though the intake may take a few moments, they clearly explain everything to you and give detailed instructions (especially if it’s late and you need a prescription from a 24 hour pharmacy). The nurses, PAs, and radiology technicians are also very competent and friendly and the speed at which you can receive multiple tests, exams, and are discharged and out the door continues to impress me. On my most recent visit, I was examined by the nurse with vitals taken, and waited for only moments before the PA spent a good 10 minutes carefully taking my history and gave me a physical exam. Turns out I needed a chest x-​ray and ECG and was expecting to be there for at least a few hours when I heard that news. They gave me the ECG within minutes, then walked me over to get a chest x-​ray, and I was out the door only 70 minutes after arriving. If you’ve ever gone to the ER, or visited your primary care physician and needed several tests, then you’ll understand how fast 70 minutes is and most importantly, all in one visit. At other providers, that could easily take an entire day to schedule everything and see various providers. RIC gave me a definitive diagnosis with clear follow-​up instructions, the staff are compassionate and competent, and I saved a lot of time. I’ve also taken family members here during weekends and if you have children in daycare and work full-​time, you can appreciate how convenient it is to get prescriptions in a timely manner and not have to wait a few days, miss work and daycare, etc. I highly recommend this facility to anyone with common, straight-​forward illnesses such as orthopedic injury, viruses, etc. Individuals with more insidious chief complaints or chronic illness should visit their primary care physician or a specialist.

Wait wasn’t bad. However
Nurses are rude
Diagnosis of throat culture was wrong, prescribed medication I was allergic to (told them I’m allergic to penicillin, was written for a penicillin antibiotic) — pharmacist called to get it corrected, but was instead given a 5-​day (NOT z-​pac) antibiotic — day 6, issue came back. Called to have them correct it, dealt with rude staff again, refused to fix their mistake without another visit and more $$ from me.
I’ll never go back to this location.

Was visiting from out of town and my 2 year old son got an ear infection. I hadn’t been to urgent care ever with him so wasn’t sure what to expect.
The staff was super friendly, kind and patient with my son. The facility was clean, modern and spacious. I would highly recommend if you ever are having an issue and need to be seen!!!

I drove here from the city after visiting AccelCare a couple days before. My symptoms have gotten worse and I needed to be seen by a doctor. The staff and Doctors were very professional and understanding. They listened to my complains and examined me carefully. I was treated immediately with a proper medication and was sent home. Unlike AccelCare, they were explaining everything that I needed to know and wasn’t rushing to get me out of there without a reason. I felt well taken care of. If you have to go to Urgent care, this is the place to be, Immediate Care in Henrietta.

I was extremely pleased with their services… Denise to Heather to the doctor everyone was great… The wait was long but was well worth it. Thank you guys for all you do:)

well its called immediate care but don’t count on it. plenty of receptionists to check you in but no staff to actually help you. Friday night and there is only one nurse and maybe one doctor, if any. they claim one hour but you’re probably better off going to an actual hospital.

While traveling far away from home, my wife had a horrible pain in her jaw. Not sure exactly what it was from and being far from our primary doctors, we stopped in. The facility was beautiful, clean and had a very comfortable waiting area with TV and magazines to pass the time. We were immediately greeted by a friendly front desk employee who completed the necessary paperwork and had my wife into a doctor within 15 minutes. After the medical evaluation, we left with the necessary prescriptions and headed over to the nearby CVS (they had called ahead) to pick-​up the meds. BOTTOM LINE: great place, excellent staff and would highly recommend this facility. I wouldn’t hesitate returning.

Visited once with my two-​year old. Painless check-​in ($ 20 co-​pay with my insurance), and was seen by the nurse then a physician assistant (PA) within minutes. My son had an x-​ray, and was diagnosed and out the door with the x-​ray in under 50 minutes. The PA also called my PCP to make them aware of his diagnosis, then relayed this to me. The PA (I think his name is John) does not have much personality at all, but he’s pretty competent. Beautiful saltwater fish tank and fountain in the foyer. Free coffee (Keurig) and plasma screen television in every room. Toy area for the children. Would highly recommend this place, and I would return. Just realize that you might be seen by a NP or PA (especially at the Henrietta location which is not busy) and a physician (who you will not see) will supervise that person’s encounter. If you really want to seen a physician, go to the Greece location and ask.

I wish I didn’t have to modify my original review, as the service I received at RIC was good. However, their billing and their staffs’ understanding of insurance processes needs to improve vastly!
Originally I was told I would be paying the full amount upfront, due to my type of insurance. No problem, coughed up the $ 150 and didn’t give it another thought. Three weeks later I received a bill for $ 183 more. The cost of the visit was more than $ 500 bucks! Seriously?
When I called to sort this all out, the woman on the other end was abrupt and unfriendly.
Four weeks later I received YET another bill from ACM Laboratories for a throat culture performed by RIC.
Good glory. Remind me not to get sick in the future!